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Marietta, GA
October 23, 2018

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Michilyn Douthitt


Results-oriented with over 10 years of progressive experience with areas of strength to include:

Customer Relations

Problem Solving

Verbal and Written Communication

Time Management

Organizational Accountability


Fax/copier, Computer (Internet, Microsoft Office – Excel, PowerPoint, Outlook, Access, Word), Microsoft Dynamics, Visio


Ohio Department of Public Safety, Columbus, OH

Administrative Profession II (January 2008 – May 2018)

Managed the front reception desk and handled all related duties.

Performed all duties related to document preparation and coordination of purchasing office supplies.

Answered inbound employee assistance-type and routed calls to department personnel.

Processed Data Service requests as needed.

Maintained the policy and procedural compliance of the agencies.

Conducted payroll audits for the entire department of IT.

Facilitated meetings and training programs for the executive staff and coordinated travel schedules for the staff.

Reviewed and verified all vendor invoices and expense report check requests and submitted for approval.

Ensured timely payment of invoices and disbursements upon receiving authorization.

Sears Logistic, Columbus, OH

Delivery Specialist (August 2004 – November 2006)

Responsible for generating and delivering all invoices for all billing transactions and setting up invoices for payment.

Coordinated the delivery of goods and materials to internal and external customers.

Processed freight claims for and reconciled billing discrepancies for customers.

Responsible for resolving customer disputes and monitoring customer service performance.

Performed clerical duties including scheduling delivery appointments for outbound shipments.

Processed customer requests for equipment and maintenance parts by pulling items from storage, documenting use, and preparing items for shipping.

Risk Management Alternatives, Columbus, OH

Credit Analyst (November 2002 – June 2003)

Invoiced automated point of sale transactions and billing functions including wireless, gift card, and financial services products for American Express Small Business customer accounts.

Followed established procedures for accounts receivables including setting up payment arrangements for past due accounts.

Processed debit and credit adjustments accordingly to accounts after research of discrepancies.

Managed customer accounts, analyzed operations, and determined goals by creating budgets, forecasts, and schedules that would ensure customer satisfaction.

Provided training to new credit analyst specialist as directed.

Audited accounts to ensure that all transactions were accounted for and properly invoiced.

Convergys Corporation, Cincinnati, OH

Sprint PCS Sales Representative (October 2001 – July 2002

Receive calls from employees of National Accounts

Sell Sprint PCS phones

Develop customer service skills



Fall 1996 – Spring 1999

University of Cincinnati Cincinnati, OH

Business Management

Computer Courses

Basic Business classes

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