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Customer Service Executive Assistant

Location:
Denver, CO
Posted:
October 23, 2018

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Resume:

KIMBERLY MCBRIDE

**** * ****** **

AURORA, CO ***12

720-***-****

Self-motivated professional seeking a position where I can utilize my years of supervisory, human resource, executive and team support experience to meet company and personal goals. I take pride in being reliable, innovative and successful. I am great at multi-tasking and can lead and work independently while also being a team player.

SUMMARY

Professional, organized leader providing outstanding administrative support and human resource skills to upper level CEOs and executives

Extensive history working with high profile personalities including ex-politicians and professional athletes

Excellent skills in Microsoft Suite, Applicant tracking systems, Concur, Chrome River and Egencia

Process and operations analyst: change process professional

Completed full life cycle recruiting including writing postings, interviews, test proctoring & working with managers on team plan

Greenbelt PEAK (Six Sigma)

Project development and management expert

Relationship builder

Customer Service Guru

Data analysis, contract and RFP writing, negotiating and rewarding

Directly or as a liaison, addressed difficult issues with quick resolution

Face paced, high volume environment Supervisor

Large Retailer Supervisor-high volume fast paced

Meet deadlines with quality and accuracy experience

EDUCATION Currently working on B.S. Business Administration/Minor in HR

REGIS UNIVERSITY, DENVER, CO

EXPERIENCE

JUNE 2017 – PRESENT

CUSTOMER SERVICE SUPERVISOR, Walmart

Lead front-end operations, manage Money Center and Customer Service. Provide customer service by identifying customer needs, assist with purchase decisions and resolving escalated customer concerns for a $100,000 per day store with grocery (Supercenter). Campaign manager for Children’s Miracle Network/Children’s Hospital raising the most money in the market for the campaign at $17,000. Money center management.

Supervise Associates- 34 + per shift, successfully built front-end team and aided in associate professional growth by, assigning duties, communicating goals, providing feedback and follow-up. Monitor employee performance, teach company policies and procedures to ensure compliance. Aide in hiring and promoting associates.

OCTOBER 2016 – FEBRUARY 2017

EXECUTIVE ASSISTANT TO PRESIDENT AND DIVISION HR, Advance Auto

Provided exemplary support to President and C-Level executives for Western Division (31 states and 1400 retail stores). Setup Denver corporate office including purchasing $20,000 of furniture and worked with IT setup, installation and maintenance. Hired, trained and on-boarded staff; building a successful team from top executives to front-line employees. Trained associates on new equipment and software. Coordinated (including travel etc.) regional manager training resulting in continued sales increases.

Managed Denver Corporate office administrative assistant and worked with the Denver Distribution Center. Completed successful large and small event/conference planning including hotel arrangements, travel, budget, catering and expense reconciliation and payment. Reduced costs by processing and ensuring compliance related to expenses and travel using Concur and Egencia applications. Completed complex scheduling and calendaring. Developed and managed special projects and events with catering.

JANUARY 2015 – AUGUST 2016

EXECUTIVE ASSISTANT TO FIVE SENIOR VPS AND TEAMS, Healthgrades

Provided exemplary administrative support to Sr. Vice Presidents and their Product and IT teams to accomplish company goals and reach milestones for Healthcare IT company. Assisted in IT, Executive and support recruitments throughout the nation. Maintained budgets and cut expenses by processing and managing expenses, compiled in Concur. Maintained complex schedules, managed all emails and communications for C-Level executives including complicated and extensive travel. Successfully planned and managed large and small events.

JUNE 2011 – JULY 2014

HR TECHNICIAN/ RECRUITER/ BENEFITS ADMIN – CITY AND COUNTY OF DENVER

Provided superior administrative support and human resource coordination to talent acquisition team and director to meet the high demands of government staffing plans. Completed full life cycle recruiting for large recruitments and executive roles while developing and implementing cities first video interviewing system. Handled Mayor’s video conferencing needs to reduce travel and expenses. Delivered power point presentations for the Board. Conducted new employee orientations and on-boarded new hires.

Administered benefits for 13,000 employees and their dependents. Coordinated health care vendor and Open Enrollment Fairs. Wrote RFP’s and contracts for vendors. Member of the deferred compensation board that transitioned in a new vendor, replacing 30-year vendor.



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