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Customer Service Microsoft Office

Jackson, NJ, 08527
October 23, 2018

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Salvatore J. DiChiara

*** ********* **. *******, ** 08527

Mobile: 917-***-****


To secure an executive position where I can utilize my 33 plus years of diverse and extensive experience in Letters of Credit operations Import/Export documentation, acceptances/discounts, investigations, payment processing, compliance, comprehensive problem resolution, and Customer Service experience.

Employment History

Export Documentation Specialist

02/2018-05/2018 Ekman Recycling

•Prepare documentation for export shipments which include but are not limited to Commercial Invoice, Letters of Credit and obtain Bill of Lading from steamship line for Export Company shipping via ocean vessel.

•Understand all facets for exporting shipments including each country.

•Ensure that all documentation meets export regulations.

•Arrange details of shipments with forwarders/carriers as necessary for exports.

Letter of Credit Specialist

04/2016-02/2018 National Bank of Egypt, New York, NY

•Receives and logs all incoming documents

•Performs first check or second check of documents against Letters of Credit

•Interacts with beneficiaries or freight forwarders to resolve discrepant documents

•Inputs negotiations into Letter of Credit automated system, creating relevant swift messages and faxes

•Processes payments and handles mailing of documents and payments accordingly

•Maintains acceptances and deferred payments to ensure payment is made on their respective maturities

•Verifies all relative information against the Office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) and Denied Persons Lists

•Assists and backs up for Issuance section

•Reviews and inputs Letters of Credit and Amendments to ensure they conform to UCP 600 and government regulations

•Contacts issuing banks for any clarification and or inquiries

•Checks the Specifically Designated Nationals and Denied Persons Lists against the parties listed in the Letters of Credit (OFAC Filtering)

Supervisor/AVP- Exports DC Advising/Transferable Unit 1992-2015 HSBC, NY, NY

•Direct all aspects of daily Letter of Credit operations related to exports

•Ensure compliance with established internal guidelines and external regulations affecting assigned activities

•Examine all incoming Letters of Credits and related amendments, generated by foreign and domestic banks for workability of terms and conditions, accuracy, anti-boycott and government compliance regulations

•Obtain necessary approval from Credit and Compliance Department if adding confirmation to the Letter of Credit as requested by the issuing bank and/or the beneficiary

•Research legal and compliance requirements including anti-boycott regulations, export denial orders, specially designated national clients and export proliferation control initiatives (EPCI)

•Refer anti-boycott language clause found in the commercial letters of credit amendments to the Regulatory Compliance Team for proper approval and prepare report for the Office of Anti-Boycott Compliance if the clause is

. reportable

•Oversee and examine the issuance of transferable Letters of Credit and of assignments of proceeds

•Coordinate the processing of letters of credit with Business Development Team

•Provide guidance and expertise to clientele, colleagues and staff in the processing and workability of Letters of Credit

•Reconcile customer and bank liabilities

•Supervision and training of subordinate staff and provide guidance and training to less experienced teammates

Supervisor/Officer- I mports Department 1989-1992 HSBC, NY, NY

•Reviewed all documents generated under Letters of Credit for completeness, accuracy and compliance for applicable rules and regulations

•Arranged for the processing of payments, and ensured the timely posting of credits/debits to the appropriate customer accounts

•Generated acceptances and loans of documents under import letters of credit

•Issued Letters of Credit amendments

•Provided guidance to clients in Letters of Credit matters, including policies, procedures, and compliance

Letter of Credit Specialist Team Leader- Exports Department 1985-1989 HSBC, NY, NY

•Examined a wide range of export documents related to Letters of Credit

•Conducted investigations and responded to queries on LC matters

•Processed payments and created acceptances and discounts

•Updated letter of credit files and records

•Supervised and managed all export archiving files

•Successfully completed all special projects, assignments and classes


St. John's University, Staten Island, NY- Management/Marketing- 57 credits completed

Special Award/Accomplishment:

Silver Star Recognition, HSBC- Awarded five times in past two years by managers and colleagues for outstanding Customer Service.

Other Experience:

Customer Service- Communicate and interact effectively with people of diverse cultural backgrounds, ability to develop strategic long-term partnerships and communicate with all levels of decision makers, take ownership of the Customer's needs and wants, and quickly research and investigate issues that concern a Customer, and resolve problems.


Excellent PC and Microsoft Office skills Excellent computation skills

Excellent planning and organizational skills Comfortable working within tight deadlines

Strong verbal and written communication skills

Outstanding attention to detail

Knowledge of: UCP 600

Government and bank Boycott, OFAC and Anti-Money Laundering procedures

All phases of Letters of Credit

References- Available upon request.

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