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Manager Customer Service

Location:
DFW Airport, Texas, 75261, United States
Posted:
October 23, 2018

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Resume:

Randall Reaves

**** *** ****** ****, ********, TX ac7g21@r.postjobfree.com § 817-***-****

www.linkedin.com/in/randy-reaves-b1956013

Director of Manufacturing and Distribution Operations

Driven to both succeed and contribute, diligent, goal-oriented, conscientious, and dedicated to organizational growth and improved performance.

Accomplished Manufacturing Professional with a record of developing and managing successful projects and solutions, incorporating a wide range of applications and technologies. Consistently recognized by management as an excellent resource to improve organizational effectiveness and efficiency through tangible contributions and leadership. Able to align business processes and engineering technology to realize cost savings and accelerated performance for the organization.

Builder of high-performance teams and a natural team leader and mentor who excels in dynamic, demanding environments while remaining pragmatic and focused. Results-oriented, decisive leader with proven success in analytical thinking and possessing management skills utilized in driving profitable and cost-effective collaboration between projects and critical business functions.

Highlights of Expertise

Project Management

Team Building & Leadership

Performance Optimization

Effective Communication

Contract Development / Negotiations

Conformed production around customer’s needs. Such As: Injection Molded Action Figures, Stuffed Animals, Die Cast Metal Figurines, Candy Manufacturing, and Reverse Logistics on Electronics and Appliances

Quality Improvement

Project Development

Strategic Planning

Cost-Saving Innovations

Goal Setting

Due to Obsolescence added production capabilities including expanded foam O-Rings 3” to 5.5’ in diameter, spring winding, Machine Shop Equipment, MIG and TIG welding, and Heat Coil modification

Career Experience

Heartland Pathology Laboratory, Edmonton, OK

Director of Operations -- Product Design/Manufacturing/Launch Advisor (2017 – Present)

Efficiency Improvement and Cost Savings Project thru my independent consulting company.

oGiven one week to assess and develop what I considered should be the key focus. The following areas were determined to be the major pinch points in the process flow

oQuality Control was too time prohibitive

oDue to Growth the Lab did not have flow migration

oThorough Training Cross Training and pay structures were hap-hazard at best

oCalibration and Repair Call to Arrival to Completion times was sporadically long. Working with IT developed new priority software that insured immediate resolve in case of “system down” situation

oSet Up Internal certified equipment calibration technicians. This enabled us to maintain peek quality within day-to-day operations.

Per our outside sales force, they estimate that it increased sales by approx. 15%.

ROI on the $1.8 Million Capital Investment was approx. 5 months, in that the Calibration/Repair service was marketed and sold to our competitors as well.

A Heartland Pathology (Cont.)

Summary of the Project Above: Heartland Pathology now has the 2nd quickest turn-around times and is 1st in overall quality of all the Specimen Pathology Labs in and around Oklahoma City. Adding the Cost Savings with the Additional Revenue Stream created a conservative annual bottom line number more than $432,000. Efficiency Improvement alone, was over 28%

Heartland Pathology 2nd Project – Ground Up Manufacturing

Approximately 3 months after the project was completed, I was called back in to see if I would consider working on a special project. One of the Partners and a surgeon friend of hers had come up with an operating/surgery device that would save procedure and recovery time and could potentially save lives.

oAlthough my background was not in the Medical arena I was informed that I had been chosen due to:

Analytical speed and solution implementation

Communication to employees and obtaining buy-in

Negotiation with internal and external difficult elements

Take Charge and Leadership and how well their employees, and even physicians, responded to my requests and/or instructions

Quick Grasp of Complex Elements including Medical Terms and Processes

and the Chairman’s key point: I kept, both my head, and my sense of humor throughout, the entire project

oThis Multifaceted Projected pulled from every aspect of my training, skills, and ability. Pulling from things that I had done in other capacities, and things that I was required to do for the very first time.

Met with the follow: All after ALL entities sign the proper NDA filings

Engineering groups for unit design and material verifications

Hospital Chairmen and Hospital Attorneys for approval within each hospital

Patent attorneys for filing and protection

OEM and other manufacturing elements for fit/form/function testing/adaptation tests

Marketing Firms for possible Product roll-out

OEM company to see what their strategy of cross implementation might be

US Patent Officer

Machine Shops that could hold the tolerances

Electro-Mechanical Assembly houses that had both the abilities and securities

FDA (X6)

Technical Writers to begin the Operations Manual

oResults have been ahead of schedule and, so far, Outstanding: Thee Group wanted to launch in Fall of 2019. We will be completed with trials, summaries, presentations, and approvals by year end. Estimated production start date Tuesday, 1/21/2019.

oRoll Out is expected in Feb. 2019, or 7 months earlier than expectations.

oProject remains $203,000 under budget

Transparent Consulting, Granbury, TX

Independent Contractor (2016 - Present)

oFacilitate the delivery of full-scope Lean Six Sigma consulting services and project management for nationwide distribution and manufacturing companies.

oAccomplish 30 projects over two years with $10.05M in annual savings.

oDesigned and assisted in the design of several efficiency improvement devices such as conveyor and/or lift systems, mobile cranes, PLC controlled pneumatic and mechanical devices, and robotics.

oWritten and re-written over 225 SOPs involving processes in: Manufacturing, CSR/Customer/Shop Floor Order Processing, Quality Control Re-work/Reject, Pick and Pack, Third Party Billing, Reverse Logistics Order Processing, Etc.…

oSuccessfully managed 5 projects in 5 different cities ending results of annual savings totaling approx. $1.1 Million Dollars.

oSpreadsheet of Project and Annual Cost Savings Summary available upon request.

Polymer Adhesives, Mineral Wells, TX

Plant Operations Manager (2015 - 2016)

Aided in the facilitation of a turn-around for the company and the management of daily operations in a Chemical Manufacturing company. Attained and fostered the relationship with a European customer to produce a Fire Stop product for North America.

oPioneered efforts to lower failure rates by 18.5% or an annual cost savings of $78k.

oObtained over $200K in new equipment and expertly negotiated payments through the upcharge of raw materials.

oPartnered with the Sales Department to strategically devise a plan which enabled 85% growth with increasing manpower by only 22% and eliminating overtime.

oEnhanced productivity by 41% across three profit centers.

oRe-Negotiated the Lease/Purchase of 3 pieces of material handling equipment, to newer units at less cost.

oDecreased Loss Time Accident Rate from 3/Month to 1 Loss Time in my last 8 months on the job.

Vend Catering, Inc., Fort Worth, TX

Operations Manager (2010 - 2015)

Oversaw the recruitment, training, and management of in-house staff for safety, productivity, and profit among four other locations. Served as a Top Level Manager for the start-up facility in Texas. Delivered full service in production, reverse logistics, for vending equipment, full logistics, customer service, and billing.

oCommanded a team of 15 in the transition of purchasing and customer service from corporate based to locally based which led to a sales growth of 212% and a product and freight savings of over $265K.

oAccomplished a #1 Ranking in the division within two months for high achieving productivity, safety, and profit.

oYielded over $358K in yearly savings through the initiation of in-house equipment maintenance.

oAcquired a profit within 30 days by establishing a ‘re-pack’ entity which featured the customization of Tier 2 clients.

Tree of Life Inc., Dallas, TX

Night Plant Manager (2009 - 2010)

Expertly readied the company for sale through multiple process improvements. Provided detailed SOP and Project Analysis for existing and new Ownership.

oReconfigured layout and modified the software vitalized the piece pick department to reduce overtime from 26% to 2.5%.

oLessened errors by 78% through the efficient fine-tuning of merging processes.

Coatimundi USA, Dallas, TX

Director of Supply Chain (2007 - 2009)

Employed to establish SOPs and metrics for the daily operations of the company. Motivated a team of 130 employees in the manufacturing and distribution of products. Presided over all maintenance including HVAC, lawn, and building repairs.

oPioneered a series of process improvements and department restructuring which led to a reduction in headcount by 28% and a decreased inventory of over $750K.

oAggressively negotiated a reduction in temporary labor billing rates for a projected savings of over $410K annually.

oCultivated $50k in capital equipment with expected ROI in less than four months.

Integracolor Inc., Mesquite, TX

Fulfillment Manager/Night Plant Manager (2006 - 2007)

Directed over 250 employees within a non-union manufacturing and printing plant. Delivered full service management to three facilities including problem solving, quality control, project management, shift to shift reporting, and P&L analysis.

oReduced temporary employee hourly billing rates which led to $180K in annual cost savings.

oSecured $50k in additional temporary employee costs and $40k in annual savings.

oPersonally, saved the American Heart contract for the company.

oGenerated a savings of $350K by reducing the headcount of 23 employees through the implementation of ultraviolet barcodes on product box designs.

Wizards of the Coast, Inc. Grand Prairie, TX

Director of Operations (1998 - 2005)

Presided over HR, assembly, warehouse and logistics, e-commerce, retail distribution, inventory control, purchasing, and maintenance functional areas. Researched and instituted WMS to streamline and automate warehouse functions. Modified six additional facilities to accommodate new concepts such as converting, e-commerce, candy manufacturing, and retail store distribution.

oChampioned the operations to amplify revenues from $116M to $768M in nine months which increased capacity by 665% and captured $2.1M in annual savings.

oAchieved a 400% rise in sales volume and on-time deliveries of 98.2%.

oConserved $1.25M in inventory expenditures and $50k in annual inventory costs within two months by reducing shrinkage rates by .9%.

oRecruited and mentored 12 managers who hired and trained over 500 hourly employees, which led to a staff expansion of 1,900% and surpassed four consecutive years without a lost-time accident.

Additional Experience

General Contractor (3/2018 – 10/2018) – Sold to my Nephew

§ Our Father’s Painting and Construction Co., Granbury, TX

Education & Credentials

Associate in General Education

Navarro College, Corsicana, TX

Bachelor of Science, Operations Management, In Progress

Tarleton University, Stephenville, TX

Professional Development -- Certified Six Sigma Black Belt



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