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Customer Service Manager

New York, NY
$ 35000
October 23, 2018

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Sameh Hezkial



A multi-talented candidate who is very organized and set to meet deadlines on short notices. Cross-industry experience with the ability to wear multiple hats and successfully prioritize tasks. Great customer service and interpersonal skills with a can-do attitude.

Professional Skills

Excellent communication skills both verbal and written.

Efficient and resourceful to find solutions.

Excellent negotiation and math skills.

Energetic with great multi-tasking ability.

Very organized and detail oriented.

Bookkeeping skills for both account payables and account receivable keeping everything up to date.

Expense management and reporting skills.

Quick learner and ability to handle and manage new responsibilities.

Ability to work individually or within a team.

Technical Skills

Microsoft Office Programs.

Windows and Mac Operating Systems.

Data Analysis and Statistical Software STATA.

Data Analysis and Statistical Software SAT.

Education & Certifications

The city university of New York – College of Staten Island (January 2018)

Bachelor of Science (B.S) – Economics Major, Finance specialization – GPA 3.6

(Having the dean’s ceremony medal & a membership in Sigma Beta Delta (ΣΒΔ) the international honor society in business, management & administration).

Professional Certificate in Employee Development and Training (March 2013)

Arab Academy of Science, Technology, and Maritime transport – Alexandria, Egypt (Grade: A).

Professional Certificate in Organizational Behavior (January 2013)

Arab Academy of Science, Technology, and Maritime transport – Alexandria, Egypt (Grade: A).

Professional Certificate in Recruitment and Selection (January 2013)

Arab Academy of Science, Technology, and Maritime transport – Alexandria, Egypt (Grade: A).

International Computer Driving License (ICDL) (March 2011)

United Nations Educational, Scientific and Cultural Organization (UNESCO) – Cairo, Egypt.

Professional Certificate in Modern Accounting (April 2009)

Arab Academy of Science, Technology, and Maritime transport – Alexandria, Egypt (Grade: A).

Bachelor of Commerce – Accounting Major (May 2010)

Alexandria University – Alexandria, Egypt

Professional Experience

Shift Leader (August 2018 – Current)

Duane Reade – New York, NY

• Manage and track store financial performance, cash control, inventory, safety, customer service and management of entire staff.

• Support assistant manager in the execution of all company initiatives.

• Lead by example and ensure the entire staff is providing superior customer service.

• Ensure price integrity is maintained to comply with weights and measures.

• Ensure compliance to applicable labor laws, legal requirements, company policy, and the collective bargaining agreement.

• Maintain positive working relationships with direct reports, peers, vendors, union officials, and corporate office personnel.

• Ensure marketing initiatives, Plano-grams, and store conditions are compliant with the corporate standards.

• Prioritize, plan and coordinate work activities for the entire staff using effective time management skills.

• Ensure store is well stocked and product is rotated accordingly using a state of the art replenishment system.

• Establish and maintain a friendly hospitable harassment-free work environment.

• Motivate and lead others to perform a variety of tasks that all lead to one common objective.

Accounts clerk and customer service associate (March 2013 – August 2018)

St. Rita Corporation – New York, NY

Interact with customers to handle complaints, process orders, and provide information about an organization's products and services.

Cash handling.

Manage catering inventory.

Manage accounts payable and receivable for 3 stores to make sure all books are up to date.

Manage and process payroll on a bi-weekly basis.

Process bank deposits.

File quarterly taxes for the business.

Human Resources Assistant (July 2011 – February 2013)

Egyptian Naval Forces – Alexandria, Egypt

Headcount of force and groups.

Manage Check-In and Check-Out of soldiers.

Distribute assignments to individuals according to what their manager specified.

Ensure each division has enough members to cover.

Manage vacations and time off requests, processing and approvals.


English: Native/Fluent/Read, Write and Speak

Arabic: Native/Fluent/Read, Write and Speak

Spanish: Fluent/Speak

French: Intermediate


Available upon request

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