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Customer Service Manager

Beaverton, OR
75,000 annually
October 20, 2018

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RACHEL MAYHUGH 541-***-**** **** SW Jasper Dr 97007

Summary Experienced Account Manager and Department Supervisor, with excellent client, project management, and customer service skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Skills Computer proficient


Operations management

Time management skills

Reports generation and analysis

File/records maintenance

Proficiency in customer service and client



Microsoft Office

Excellent communication

Experience Account Manager/Account Management Supervisor 05/2015 - Current Polestar Benefits, Inc Lake Oswego, OR

Audited multiple databases to keep track of all new and renewing clients.

Proficient in client and broker correspondence.

Prepared renewal proposals and negotiated rates.

Conducted analysis to address incomplete data which led to positive client retention.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Successfully led client meetings to increase employee participation.

Provided onsite training.

Assisted in the planned and execution of annual departmental retreats to go over 4th quarter success.

Customer Service Ambassador 04/2007 - 04/2015

Regence Blue Cross Blue Shield Medford, OR

Monitored Customer Service calls to ensure accuracy.

Spearheaded the creation of the Medicare Customer Service email correspondence team. Provided training and support to a growing team.

Assisted with website testing for new release of products and website updates.

Conducted training classes for new hires/transfers.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Took escalated member and provider calls.

Inputted information from customer calls and onsite service visits into the company's system using internal and web based platforms.



Experience in Customer Service & excel at sales when I believe in a brand. I would like to learn more about your company, brand and culture. More work experience available upon request.

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