Fife, WA, 98424
Professional experience in providing hands-on support in Epic Go-live to clinical staff and non-clinical staff in a healthcare setting.
Over-one-year skilled experience in showing clinicians and non-clinicians how to use various modules in epic such as Ambulatory, OpTime, ClinDoc/CPOE, Cadence, Stork and ASAP.
Providing organizational, thorough and problem-solving skills to clinicians and non-clinicians.
Epic Go Live Support (Several modules) April 2017 – till date
Trained nurses how to document the patient’s chief complaint, vital signs, update patient’s current medication, and to see which POCT tests, immunizations or medications the patient needs.
Showed nurses how to document immunization administration, medication administration and enter result for point of care test.
Instructed nurses on how to write follow-up instructions, print an After Visit Summary for the patient, document call information, and to see a list of all SmartPhrase and SmartLink.
Experienced in showing nurses how to view an Inbasket message; to send a message, take responsibility in a pool message, remove message from the Inbasket, to respond to patient medication request, and respond to result notes.
Trained physicians on how to record a diagnosis, review and update problem list, write progress notes, write new orders, reorder medications, and associate diagnoses with order.
Trained physicians on how to enter a level of service to charge for visit, send letter to another clinician, close encounter and make changes to close encounter.
Experienced in showing physicians how to view and use the Inbasket, which includes sending result note message to nurses, viewing patients lab results, medication request, cosign orders, my open charts and open encounters.
Trained front desk on how to schedule new patient, make appointments, cancel and reschedule appointment.
Experienced in teaching front desk on how to document patient information, check-in patient, collect and document copays, and schedule follow-up appointment.
Skilled in training clinicians how on to change color indicator once the patient arrives.
Skilled in showing nurses on how to document preoperative orders, record IV or drain and administer medications.
Trained clinicians on how to indicate patient location from status board, record the staff in the room for surgery, document equipment and instrument, record the assessment of an IV or drain and document the administration of medications.
Trained clinicians how to indicate a patient has arrived in the PACU, assign a patient to a bed, view patient’s MAR, and document intake and outtake.
Assisted nurses on how to document patient’s admission, vitals, allergies, complete patient assessment and confirm that required documentation is complete.
Assisted clinicians on how to create care plan, add goals to a problem, document patient history, order blood products, and document inpatient blood administration.
Trained clinicians how to find patients, collect labs, enter charge, review all filled charges, complete required discharge documentation, finalize a patient’s discharge instructions, and write discharge note.
Trained nurses how to navigate the chart review, charting, find and track patients, and record intake and output.
Assisted clinicians how on to review medications, order medications, document lines, airway placement, and airway assessment.
Experienced in showing nurses how to place orders, document exam and assessment, document new and updated problem, and filing professional charges
Showed nurses how to find L&D patients, document delivery, delivery note and edit documentation after delivery.
AIX INC. Alpharetta, Ga
Administrative Assistant June 2010 – May 2016
Provided computer help desk support via telephone communication with end-user.
Documented help desk tickets/resolution, and provided overall daily administrative assistance
Maintained equipment inventory lists for company.
Cruse Medical Care Lawrenceville, GA
Front Office Admin/Medical Assistant June- 2014 -October 2014
Processed, stored and retrieved health information, confirmed patient insurance
Answered and audited patient Medicaid charts and vital signs.
Merrilyn Healthcare Service Inc Decatur, Ga
Medical Administrative Assistant August 2014- April 2016
Answered phone calls, processed payroll, and maintained office supplies
Scheduling nurses’ visits, handling medical records and charts
Advanced Diabetic Solution Lawrenceville, Ga
Medical Record Coordinator March 2014 (Short-term position)
Handling medical records, calling doctors offices, executing insurance write offs
Invoiced patients, communicated with various companies, and filed claims
Request medical records and sent medical records to Medicaid.
Resurgia Atlanta, Ga
Health Service Administrator January 2017- April 2017
Follow for Durable Medical Equipment orders
Account receivables and worked on several dashboard on duties of Health service Administrators.
Middle Georgia State University Graduated, Dec. 2017
Bachelor of Science in Healthcare Administration
Gwinnett Technical College Graduated, May 2014
Associate Degree in Health Information Technology