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Customer Service Manager

Clermont, FL
October 20, 2018

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Doug Taylor • 813-***-**** or

*** ****** **** *****, ********, FL 34715


Full-time director role in a marketing and/or communication, development discipline with a non-profit organization

or a higher education institution.

Skills Summary

Proven development of marketing, fundraising and website solutions

Trained in the Mission Increase Transformational Giving and Third Conversion stewardship methods

Excellent communication and interpersonal skills

Higher Education culture experience

Broad marketing and communications experience

Experienced art director and publications manager

Accomplished public speaking, presentation and communication skills

Powerful, clear and concise writing ability

Proficient with most desktop publishing and office software

Established in Social Media strategy and execution as well as messaging and marketing

Reliable, hardworking and self-motivated


Master of Arts in Business Communication (MABC) - Summa cum Laude

Emphasis on Leadership and Influence - Jones International University, 2006

Bachelor of Fine Arts, Graphic Design Communication - Portland State University, 1992

CFRE Accredited (Certified Fundraising Credentials) - CFRE International 2009

Certificate in Grant Writing – Nonprofit Leadership Center (16 hrs.) - Tampa, Florida 2018

Toastmasters - 2011 & 2015

Director of Engagement • August 2017 - present

Family God’s Way Ministries • Tampa, Florida

Created operational protocols for initiation of department

Relationship building with champions of the cause

On Boarded donor management software where none existed

Director of Development and Communications • October 2010 – July 2017

MarriageTeam • Vancouver, Washington

Established fundraising and marketing department from scratch

Major donor relations (individual and corporate); networking and solicitation

Mission Increase Transformational Giving Model and Third Conversion skilled

Relationship building with champions of cause

Responsible for 54% increase in raised funds since position inception

Instruct adult volunteer on specific duties related to the execution of events

Advise director and board on all matters concerning organizational visibility and fundraising

Recruit and train volunteer board and encourage greater participation

Plan and roll out three major public and fundraising events each year

Director of Development & Marketing • March 2007 – October 2010

United Cerebral Palsy of Oregon & SW Washington • Portland, Oregon

•Envision and execute marketing and fundraising strategy over a 5-year arc

•Direct all marketing and fundraising initiatives

•Inspire volunteer board and encourage greater participation – report at bi-monthly board meetings

•Plan and roll out three major public and fundraising events each year

•Major donor relations (individual and corporate); networking and solicitation

•Directly promote and advance the image and constituent response to UCP

•Strategically purchase media at all levels (radio, television, outdoor etc).

•Direct supervision and management of all fundraising events including staff & volunteers

•Media relations and solicitation for public relations coverage

•Manage image and publications using APA style

•Grant writing for both private and corporate foundations

Account Executive/Event Manager • March 2006 – March 2007

The Idea Agency (now a division of Russ Reid Corp.) • Portland, Oregon

•Negotiate media buys for non-profit and rescue mission clients

•Implemented national multi-client media event from inception to post-event management

•On-site event management for radio-thons

•Coordinate monthly radio programming projects

•Manage radio-thon strategy and logistics for fundraising campaigns

•Operations policy creator in matters of strategy

Owner • July 2002 – September 2007

Self-Employed Marketing Consultant (part-time after 9/04 for MABC) • Portland, Bend & Redmond, OR

•Effective image consultation and marketing/fundraising strategies.

•Promoted clients using image management techniques.

•Developed public relations, marketing and Web site campaigns.

•Various contract endeavors with Oregon printing and mailing companies.

Marketing Manager • September 2000 - December 2002

Medical Teams International Inc. • Portland, Oregon • 503-***-****

Revitalized marketing project creation process to enhance creative cost-effectiveness. Coordinated special event marketing, set-up and implementation. Facilitated large direct mail campaigns with annual returns in excess of $1 million. Initiated art direction, graphic design and project management. Managed the development of multiple Web sites structure, design and implementation. Regular interaction with volunteers within a marketing environment.

Director of Public Relations • December 1997 - September 2000

Multnomah University • Portland, Oregon • 503-***-****

Led team that reinvented brand and image of 65-year-old institution. Advised institution president in matters of image policy and reputation. Established long-term relationships with members of regional media. Managed publication creation and art direction for more than 100 annual projects. Supervised volunteer and staff support. Articulated organization’s position in media and civic venues. Spearheaded the implementation of multiple Web site projects. Presented at school public speaking and representative engagements. Appointed to communications council on matters of institutional branding and marketing.

Store Manager, Lloyd Center • 1996 - 1998

Christian Supply Centers • Portland, Oregon • 503-***-****

Increased store sales by more than 30% in less than one-year. Hired, trained and motivated a staff of up to ten employees. Influenced the public and management regarding purchase and merchandising decisions.

Coordinator - Marketing and Recruiting • 1995 - 1996

Fuller Theological Seminary • Pasadena, California • 800-***-****

Founded Fuller’s C&E education marketing department. Implemented multiple projects simultaneously including large direct mail projects. Negotiated rates with publishers, printers, ad agencies and radio advertisers. Responsible for literature creation; which included art direction, graphic design consultation, designer contracting, copy writing and editing. Developed print advertising on a national, regional and local level. Wrote press releases regarding various subjects in the D.Min. program. Represented Fuller at many school functions as recruitment counselor. Managed broadcast radio advertising. Assisted in the development of Fuller’s overall marketing strategy. Oversaw annual budget.

Additional Experience

Printing Sales

PressPros/The Printing Post (7/04 - 6/05) • Central Oregon

Work study position to meet federal financial aid requirements for graduate degree. Consulted with clients regarding printing and design projects to build client loyalty to increase sales.

Relief Manager/Typesetter

Lazerquick Copies/GISI (1992 - 1994) • Lake Oswego, Oregon

Customer service consultation regarding graphic design projects. Developed design concepts for retail clients. Completed management training course: Promoted to relief manager.

Printing Customer Service/Sales

Action Printers (1989-1992) • Portland, Oregon

Coordinated printing projects in a retail environment. Developed print and design projects with clients taking them through the entire design and printing process.

Additional Training/Associations

Member in good standing – Willamette Valley Development Officer Association - 2010

Certified Fundraising Executive Credential – earned in 2009

Marketing Analysis -Internal, External and Constituent Analysis Trending. Non-profit and higher-education media and fundraising analysis and strategy.

Marketing leadership and organizational influence strategies.

Professional courses in communications, Web site design, management and supervision -1998 -2001

Member of the Public Relations Society of America 1998 – 2000

Well versed in matters of printing terminology and processes including book manufacturing, advertising (print and radio), graphic design specifications and techniques. Solid grasp of design and office software: Adobe Creative Suite (InDesign etc.), PageMaker, Photoshop, Microsoft Outlook, ACT! 2000, MS Office Suite including Word, PowerPoint, and Excel. AVS Video Creator. Implemented purchase, installation and training of Contact Management Systems (CMS) Donor Perfect v. 10 at UCP and GiftWorks at MarriageTeam and Bloomerang at Family God’s Way. Strong technical aptitude.

Basic understanding of Adobe Illustrator, Raisers Edge and database software. Firm grasp of HTML and website creation programs Dreamweaver, WordPress, Front Page and Homesite.

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