I am looking for a challenging collection/Accounts Receivable management role. I thrive on the challenge of reducing overage accounts in an ethical and legal manner.
AUGUST 2016-MARCH 2018
SENIOR MEMBER ADVOCATE, MSS LLC
Reduce delinquencies for three credit unions accounts, loans, and credit cards via inbound and outbound calls. Provide excellent customer service to all credit unions and their members. Refer accounts for repossession and legal action as warranted. Acted as lead managing and directing ten member team in daily work assignments and strategies.
JANUARY 2015 –APRIL 2016
COLLECTOR, NCO GROUP/TRANSWORLD SYSTEMS
Contact defaulted student loan borrowers to resolve defaulted Federal student loans through loan rehabilitation.
STUDENT ACCOUNTS COORDINATOR, HARCUM COLLEGE
Managed accounts receivables for small college by creating policies and procedures to facilitate and streamline payment and collection procedures. Implemented and integrated new and existing technologies to improve payment receipts for current accounts receivable and increase collection of aged accounts via telephone, email and in person. As department grew xupervised two people in department.
SEPTEMBER 2012-APRIL 2014
LAW AND JUSTICE MAJOR, HARCUM COLLEGE
Excellent listening and communication skills
American Collector Association certified