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Medical Assistant Customer Service

Williamsburg, VA
October 20, 2018

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Charissa Marie Patterson-Martinez

**** ********* ***. ************, ** 23188

Contact number: 757-***-****


Objective: My career objective is use immeasurable professional and life experience that wil allow me to grow in a leadership role. I strive to be a great support and reliable resource to my colleagues.

Work Experience:

Sentara hospital. Williamsburg, VA

100 Sentara Circle

Williamsburg, VA 23188

01/2018 to present

ICU Administrative Associate

Supervisor: Marilyn Saporito 757-***-****

• Timekeeper for 46 employees

• Maintain up to date educational information for staff

and patient education.

• Provides customer service to the patient and their loved


• Outside of my position, I have been appointed a safety

coach for the hospital.

• Standard administrative responsibilities, such as

answering phones, making copies, scheduling

appointments and maintaining supplies.

• Administer and maintain patient records, break down

medical charts for record keeping and coordinate


• Communicate with the clinical staff to ensure all

appropriate patient information is gathered.

• Obtaining discharge instructions for a patient.

• Order supplies and initiate work orders for all


Sentara hospital. Williamsburg, VA

100 Sentara Circle

Williamsburg, VA 23188

07/2017 to 01/2018

Admitting Representative

Supervisor: Demetria Sweat 757-***-****

• Initiate the efficient and accurate registration of all

patients to include positive patient identification.

• Obtains required signatures and provides general

information regarding hospital policies, registration

procedures, benefits, patient rights, and patient

financial responsibilities.

• Responsible for accurate information collection, and

providing exemplary customer service.

• Conducts patient interviews in a courteous and

the confidential manner in order to obtain and record

patient demographics, insurance, and financial


• Accurately enters all information in the ELR system,

completing all necessary forms (i.e. Medicare


• Obtains patient consent signatures.

• Reviews physician orders for completeness and

accuracy. Prints patient identification documents,

including wristbands, face-sheets, and patient labels.

• Scans all pertinent documents including physician

orders, consents, insurance cards, and photo IDs into

the document imaging system.

• During the registration process, verifies insurance

eligibility and benefits for all applicable insurance

companies utilizing the electronic insurance

verification system.

• Informs and collects the patient of any financial

responsibility for deductible, co-insurance and/or copay


TPMG. West Point Family Medical

West Point, VA 07/2016 to present

Medical Assistant

Supervisor: Donna Thompson 804-***-****

• Provided support exclusively to one provider,

occasionally assisting other providers.

• Administered vaccines.

• Preformed Glucose, strep, fu test, and urine test

• Preformed EKG as needed.

• Assisted with lab testing and Phlebotomy as needed.

• Assisted and chaperone physicians in preparing for

minor procedures and physicals.

• Prepare exam and treatment rooms with necessary


• Update patient's charts.

• Completed monthly reported required by insurance


• Assisted patients over the phone using multi-line phone


Colonial OBGYN

New Port News, VA 02/2016 to 07/2016

Medical Assistant

Supervisor: Lois Shwiayder 757-***-****

• Prepared 40-50 patients daily for examination.

• Provided support for 3 providers.

• Triaged patients for daily examinations.

• Gathered vitals.

• Performed glucose and iron test, urine test and

pregnancy test.

• Cleaned and maintain exam rooms.

• Sent out pap and other culture to the lab.

• Update patient's charts.

• Sterilized equipment.

Sumter OB/GYN ( under Tuomey Hospital)

Sumter, SC 01/2015 to 11/2015

Medical Assistant

Supervisor: Tori Whitaker 803-***-****

• Provided overall support for 8 Physicians and office

• operations.

• Prepared 70 patients daily for examination and


• Performed glucose test, iron test, and GBS testing.

• Gathered patient histories and vital signs.

• Prepare exam and treatment rooms with necessary


• Assisted with lab testing and Phlebotomy. Shared in the

responsibility of up to 70 patients per day.

• Assisted and chaperone physicians in preparing for

minor procedures and physicals.

• Maintained patients charts, to include medical

complaints, treatment plans,

• Transport specs to sterilization department

• Facilitated Centering Program where I encouraged and

empowered women to choose health-promoting

behaviors. I made myself available to answer questions

about what to expect during their pregnancy, domestic

abuse, labor and delivery, and postal issues. My goal was

to specifically increase birth weight and gestational

age of mothers that deliver preterm. The program

focused on assessment, learning, coping skills.

Tuomey Hospital

Sumter, SC 06/2014 to 12/2014

Clinical Technician - Emergency Department

Supervisor: Diane White and Tonya McClellan 803-***-****

• Responsible gathering basic clinical information at the time

of admission. To include attaining vitals patients, blood

drawing and collecting specimen and performing EKG’s as


• Provide continued observation of patient’s vital signs

and alert doctor or charge nurse of any substantial

change in the patient’s condition.

• Provided assistance to other members of the health

care team in order to provide quality patient care.

• Reported and documented all changes in the patient's

condition to the EHR (electronic patient records)

• Assisted in the teaching of three students rotating

through the Emergency Department.

• Performed clerical duties, such as charting patient

updates and lab work into the EHR answered the phone.

• Transported patients to hospital rooms, radiology,

prepared and cleaned examination rooms.

• Provided comfort measures for patients by giving extra

blankets, and water.

• Assisted with the monitoring and restraining of

combative or confused patients


SHAPE Belgium, Hainaut Belgium 03/2011 -


Child and Youth Program Assistants

Supervisor: Kristal Casarez (011) 32 65444270

• Maintained control of and responsible for the safety of six

children and twelve youth. Assisted in providing and

leading planned activities such as walks, water play,

and cooking projects.

• Assisted in establishing a programming environment that

promotes positive child and youth interactions with

other children, youth and adults.

• Completed designated training requirements early and

recorded and tracked all completed training on

personal Individual Development Plan (IDP).

• Participated in program evaluations as required.

Assisted In achieving and maintaining DoD/Army

certification and national accreditation or Army


Community Mental Health

Lansing, MI United States 05/2004- 10/2009

Temporary -Group Home Manager

Residential Technician

Supervisor: Nora Higgins 517-***-**** (Cell)

• Managed three to five Community Mental Health

(CMH) Group Homes, servicing clients with various

mental health needs.

• Required to identify potential barriers and issues for

manager’s review.

• Conducted screening interviews with client’s families,

caregivers, employers, and lawyers.

• Required to execute credit card purchases,

requisitions, receiving reports.

• Initiates the process of maintaining the service records

for over 35 vehicles

• Provided life skills training to clients and families

potentially at risk.

• Client advocate and active liaison between social

workers, psychologists, educational institutions,

employers, medical representatives, guardians and

liaison services for local court systems.

• Prepared notes and information used to develop initial

tentative observations and forwarded on to appropriate

referral sources.

• Provide reports and other data/clerical support.

• Assist with the management of routine administrative

and/or patient care activities.

• Administered medication, changed bandages, and

escorted client to doctor appointments.

• Conducted weekly staff meetings, prepared meeting

minutes and reviewed and verified employee’s time

card for accuracy.

• Conducted orientation or new employees, to include

explanation of the facility and its residences, pay

system, employee rights, and responsibilities.

• Supervised and trained over 10 new staff members on

residential technical duties.

• Answered inquiries concerning the status of pending


• Supplied homes with administrative and residential


• Maintained home vehicles, included routine

maintenance, ensured vehicles were fueled up and

proper documentation was conducted.


J.W. Sexton High School Lansing, MI United States

High School Diploma earned in 06/1990

Southeastern Institute Columbia, SC United States

GPA to date: 3.81

Dean’s List & Honor roll student

Major: Medical Assistant

Lansing Community College Lansing, MI United States

GPA: 3.0

Credits Earned: 24 Semester hours

Major: Sociology Minor: Education

University Of Phoenix Lansing, MI United States

GPA: 3.54

Credits Earned: 38 Semester hours

Major: Communications

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