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Project Manager Microsoft Office

Fort Lauderdale, Florida, United States
October 20, 2018

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Felix Reta



Visual Resume

History of orchestrating successful IT Projects

Infrastructure (60%) and Development (40%).

Multiple Technologies and Industries, over a 15 year span.

Extremely adept, adaptable and experienced with

multiple sized teams and budgets.


Project Manager

MagicLeap (under L2R) Sep 2018–Current

Telecommunications carrier advocate, managing all related contracts, new services and streamlining related costs.

Carrier liaison for all IT Telecommunication needs for the company..

Maintain solid vendor relationships; recommend related platforms and products to streamline OpEx.

Work closely with IT Architects, Project/Product Managers to provision the best cost effective Telecomms. Solution.

Engage vendors for ML product fast tracking.

Project Manager-Business Analyst

DHL (under Auxis) Jan 2018 – Aug 2018

Apr 2013 - Oct 2014 (50%)

Jan 2011 - Jun 2012

May 2009 - June 2010

Support project and analysis tasks to review several Telecommunications Contracts for DHL America.

Structured the tools (Excel and SharePoint) to collect, process and report from vendor responses, country input and correlate contract information.

5 year Contract value for the initiative: $8.3MM, average savings of 15%.

Stakeholder communications: weekly status meetings, dashboards.

Extract Data Warehouse spend and category information for analysis.

Vendor management and communications.

Resource allocation, matrix for in-country resources.

Issues tracking, risk analysis and mitigation.


Project Management tools, reporting,

lifecycle, proficient at all PMO

implementation levels

Scrum/Agile 1.5 yrs.

Waterfall 10+ yrs.

Fully English/Spanish bilingual

Risk/Issue assessment and mitigation

Communicating at all levels of Management

Microsoft Office, SharePoint

Clarity, Primavera, MS Project

Business Analysis

PMBOK standards

Vendor Relations and Negotiation

Resource team leadership


Financial responsibility to $2.5 million

Team sizes up to 21 PM’s

Handled portfolio sizes up to 50

simultaneous projects

15-year+ proven PM track record

Financial, Education, Health, Manufacturing,

Logistics, Software industry experience.


Bachelor of Science, Electronics and

Communications Engineering.

Project Management Certifications

(PMP, Kaplan U)

CIS Masters (30% credits).

Scrum Fundamentals Certified

Six Sigma Yellow Belt

Project Manager

Nominum (under eTouch) Jun 2017–Oct 2017

Joined as Latin America Implementation Project Manager, assigned to highly visible customer in Mexico (Telmex).

Client liaison for project deliverables.

Managed resources, risks and issues, reflected on viable deployment. Followed company and client PMO standards.

Project Manager, User Experience

AT&T (under KForce) Feb 2017-May 2017

Joined as a member of the ATT.COM User Experience Technologies Front Door group, for initiation phase high level estimation on Consumer and Business initiatives.

Handling small to large scale customer portal initiatives, evaluating impacts and assigning to internal SME groups for process disposition.

Coordinate any Program or Project Manager communications and requests between SME, Architects and Development teams.

Streamlined tools and initiatives in SharePoint for report production and task automation

Throughput of 10 daily requests for estimate.

Project Manager, User Experience

AT&T (under ZeroChaos) Jun 2015-Sep 2016

Engaged to support Latin America Call Center Technologies implementations after a previous successful tenure with Thomson Reuters.

Support outsource contract teaming up with IBM.

Assist with Project management framework, including communications, resource, risk and issues.

Provide for Business Analysis as necessary.

Project Manager, Technology

American Express (under Tata US) Nov 2014-May 2015 Managed Credit Bureau related development projects.

Following Amex Agile SDLC Project Management methodology, communications, resource, risk and issues.

Handling multiple project portfolio (3 to 10Technical translation to Spanish and Portuguese. Project Manager, Call Center Technologies

Thomson Reuters Dec 2013-Oct 2014

Engaged to support Latin America Call Center Technologies.

Assist with Project related activities for planning and implementation.

Furnish with Business Analysis and Project Management advising for each phase.

Technical translation to Spanish and Portuguese. Project Manager- Business Analyst

American Express Jun 2012 - Feb 2013

Led the Communications Capabilities Business team on multiple System Development initiatives, Waterfall and Agile methodologies, main project with ServiceNow, under Amex Agile..

Responsibilities include Business Analysis, Backlog Product Manager process flow documentation and translation into the Product Log as requirements.

Quality center scripts development and execution.

Value of managed portfolio: $2MM.

PMO Information Systems: Clarity & Share Point.

Senior Project Manager

HCA (Hospital Corporation of America) June 2010 - December 2010 Manage Clinical and Hospital software implementation to support enhanced workflow, Federal and State regulations, Patient electronic records systems as well as real time reporting as part of HCA’s meaningful use strategy.

Clinical and Supply Chain Software updates and upgrades coordination and management for the divisional Hospitals.

Proof of concept Project Management for Emergency Room (ER) cardiac arrest information transmission from ambulance to hospital for an increased 30% survivability for STEMI (myocardial infarct) patients. Coordinated with County, State, Competitor Hospitals and private ambulance services.

PMO support for Project resourcing, reporting, management and governance Project Manager at:

ROYAL CARIBBEAN June 2008 - January 2009

SIEMENS May 2007 - May 2008

DELL COMPUTER INC. Sep 2006 - Apr 2007

KAPLAN UNIVERSITY May 2005 - Aug 2006

CITIBANK-BANAMEX Nov 2003 - Apr 2005


Country Field Services Director at Citibank Jan 1993 - Mar 1996 Director at Micro Ware Systems Jan 1992 - Dec 1992 Telecommunications Manager at American Express May 1987 - Dec 1991 IT Manager, Systems Programmer, Analyst

Technical Skills

Technology Proficiency # Years utilized

Scrum-Agile Beginner 1.5

Sigma Six Yellow belt Beginner .5

Microsoft Office suite, Project Expert 15

Microsoft Visio Proficient 8

Microsoft Share Point Site Administrator, Analyst, User 3 Microsoft Project Server User 1

Primavera User 2

Clarity User 6

Visual Basic Beginner 6

HTML Beginner 10

Oracle User 2

Linux/Unix User 7

Mainframe programming languages (Cobol, RPG, Assembler, PL/I, Fortran) Proficient 8 Mainframe Systems Programming Proficient 4

Informatica Power Mart User 2

Project Management Expert 12

Networking (tcp/ip, routers, switches, satellite, fiber, wireless) Proficient 12 Nortel Multimedia communications (SIP based, messaging, video, audio) Proficient 2 Mac OS/X Proficient 5

Midrange (System 36, Stratus) Proficient 4

Technical training

Amex SDLC – Agile Methodology Share Point business solutions Oracle basics Scrum Fundamentals Six Sigma Yellow Belt Microsoft Project Total Quality Management Microsoft Office suite IBM 370/30xx Systems Programming Niku-Clarity Mercury Quality Center IBM VTAM/SNA Systems Programming Primavera Project Management Internet development strategies Structured Programming Motorola Introduction to Quality Tcp-ip networking Time Management Building Teamwork Fortran, Cobol, Assembler, PL/I, RPG Stress Management SCO Unix Informatica Power-Mart/PowerCenter Quality Customer Service Satellite Data Communications ON/2 SFS General Class & Internals Harvard program on negotiation method Business Negotiation Skills Mac OS/X Memberships

Mexican Deaf Project, Technical and Project Advisor Project Management Institute

Toastmasters International

Apple Developer



Technical Editor for an International Electronics' Monthly Magazine from 1991 to 2004. Translating-Editor for Technology Musical Teaching methodology since 2003.

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