DAVID ARINZE CHIJIOKE.
Phone: +380*********, Email: email@example.com
Contact: Komarova 40a/1. Kiev,Ukraine
I am a passionate, ambitious, and result oriented and resourceful call centre representative who meets and exceeds productivity goals. I maintain a high level of efficiency, professionalism and patients towards clients and ensure customers satisfaction. A few words that describe me are Optimism, Resilience and Focus.
ROMOTE TECHNICAL SUPPORT AND CUSTOMER CARE:
LANGPAL ONLINE SCHOOL. PRESENT
Built and maintained company website www.langpal.net using WordPress.
Immediate response to customer’s inquiries through the live website chat and social media.
In charge of inbound and outbound calls.
Persuade customers to book there first trial lessons.
Persuade customers to pay for an English course after trial lessons.
Interview, train and on-board new teachers on langpal.
Assist new teachers and students set up live classes software.
Ensure the automated alert systems for the students and teachers are working perfectly.
Create social media content and monitor advertising.
Ensure website maintenance and software updates.
CUSTOMER SERVICE MANAGER:
SHAPHAR GROUP: 2016-2018
●Supervise and manage customer representative team.
●Escalate software bugs reported by the customers to the software engineers.
●Receive and Resolve customer’s inquiry and complaints in a timely and accurate manner.
●Communicate and train customers on software updates and resolve software challenge faced by customers.
●Frequently communicate with various clients’ stores using the Shaphar Inventory and stock management POS software and offer remote update and fixes.
●Supervise and manager software developers team.
●Lead the team to achieve 90% rating within 3 months.
●Worked with management and software developers to ensure appropriate changes were made to improve customer satisfaction.
Call Centre Representative (Remote):
●Receive log and resolve Drivers and Passengers complaints.
●Receive and transfer passengers ride request to the closest available drivers.
●On-board and train drivers to join the team.
●Report and communicate with security agencies with detailed logs of drivers or passengers security report.
●Provide accurate and appropriate information in response to customers’ requests.
●Trained 4700 drivers and staff in 6 months.
CALL CENTRE REPRESENTATIVE AND CUSTOMER CARE:
MAWGLAM FASHION LIMITED: 2014-2015
●Take customers’ orders via telephone calls, website order, whatsapp chat and social media.
●Explain product details to customers and persuade customers to make a purchase.
●Transfer ordered product logs to logistics to package and deliver the orders.
●Ensure communication with customers through emails and sms until product is delivered.
●Post customer care services and follow-up
●Manage social media content development and daily updates.
●Manage and ensure social media growth.
●Handle publicity and advertisement.
●Boost and monitor social media adds.
EMCEE DAVIS MEDIA 2009 - 2011
Areas of responsibility
●Responsible for marketing research and implementation
●Creating marketing campaigns and working with the company’s external PR agency to see them executed.
●Evaluating the effectiveness of all marketing activities.
●Responsible for financial planning and record keeping.
●Financial reporting to higher management.
●EDC Pan Atlantic University: Entrepreneuship and Business Growth 2015
●BSC Business Administration: Enugu State University of Science and Technology (ESUT). 2002-
●Colliery Comprehensive Secondary School, Enugu State. 1996-
●Saint Peters Primary School, Enugu State. 1993-
CERTIFICATIONS/ COMPUTER KNOWLEDGE:
●Search engine optimization.
●Standard Website development using WordPress and Joomla.
●Database Management- MYSQL
●Quality control and Line Management program 2017
●Founders Café entrepreneurial Training 2015
●Fate Foundation/Microsoft/Mara Mentor Cloudpreneur 2015
●EDC Entrepreneurial Program 2014
●Dominion Leadership Institute 2014
Once I have envisioned strategic decision/steps, I communicate the same to the team to achieve success.
This skill has enabled me to overcome obstacles while striving to strategically position my employer and clients for success.
●Strategic Thinking and Visionary Capability Skill:
It enables me to critically analyse the situation, bring forward the relevant facts and information, chalk out a plan and finally make a strategic call.
Reference will be provided on request.