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Technical Writer Manager

Newburyport, Massachusetts, United States
October 20, 2018

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Elizabeth W. Sullivan

** ********* ******

Newburyport, MA 01950


Education: BA, Psychology; Bucknell University 1989

Ives EEG Solutions (2012-2018); Newburyport, MA

Quality Assurance Director/Office Manager. Responsible for ensuring product accuracy and quality. Develop Quality Manual and Procedure Manual. Manage and schedule production personnel. Produce training documentation and conduct production training. Manage payroll process. Work with the FDA to ensure compliance. Assist with 510k submissions. Manage order process, quality control, receiving, shipping and billing functions.

Tech Network, Inc (1997-2000); Newburyport, MA

Managed my own technical writing business with a staff of 5 consultants. Examples of project outputs: Human Resources policy and procedure manuals, software user manuals and systems reference manuals.

Wellington Management Company, LLP (1997-1998); Boston, MA

Contract technical writer. Produced software user manuals, systems reference manuals and marketing materials.

Artistic Greetings, Inc (1997); Elmira, NY

Contract technical writer. Produced Human Resources policy and procedure manual.

Harvard Pilgrim Healthcare (1997); Boston, MA

Contract technical writer. Produced work flow documentation and systems reference manual.

BigYellow - NYNEX (1995-1997); Danvers, MA

Contract technical writer. Produced work flow analysis data with recommendations to streamline business processes. Produced design specifications for new software releases. Worked with client, Sapient, to document new software requirements and managed testing and implementation process.

Information Mapping, Inc (1992-1995); Waltham, MA

Consultant for IM clients providing technical writing and editing. Analyzed prospective client job scopes and produced project proposals. Managed project process including hiring, training and managing technical writers and editors. Examples of project outputs: Software manuals, financial services compliance manuals, engineering work flow processes and safety guidelines, Human Resource manuals

First Nationwide Bank (1990-1992); San Francisco, CA

Technical Writer & Editor: Produced weekly branch policy and procedures newsletter. Reviewed branch procedures to identify necessary efficiency standards. Produced software manuals, reference manuals and compliance documents.

Business Analyst: Analyzed and reported on branch operating procedures. Conducted efficiency testing and reported necessary procedural improvements.

Citizens Bank (1989-1990); Laurel, MD

Completed bank-wide branch management training program. Assistant branch manager and floating branch manager. Completed corporate branch review program resulting in efficiency standards implementation.

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