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Customer Service Assistant

Dublin, Ireland
October 19, 2018

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* * * * *

Gavin McCormack

* ******** ****, ********, ****** 9


Mobile: 085-***-****

Skills Developed

• Confident Communicator - With the ability to communicate extremely well with the public and work colleges demonstrated and developed in my participation in college projects and previous work.

• Organizational Skills - Organized, methodical, punctual and consistent in my approach to planning and preparing schedules & events in relation to individual’s needs.

• Motivating Others - Encouraging work colleagues & students and motivating them in their progression.

• Listening and Observation Skills - Listening very carefully to the blight of problems and doubts that may occur during work and being observant to fellow work colleagues.

• Building Trust - Treating sensitive or confidential information appropriately and capable of building very strong relationships with other members of the work environment. Education & Training

• Commercial Modern Music BA Honours Degree D.I.T 2013 – 2017

• Music Diploma D.I.T 2012 - 2013

• Leaving Certificate Probalscoil Rosmini 2012

Employment History

2017 – July 2018: D&M Doors, 29 Lorcan Green, Beaumont Dublin 9 Administration Assistant

• PA to CEO

• Handling all incoming calls and queries, providing the most up to date information

• Pricing jobs

• Keeping an up to date record of all customers and incoming business

• Invoicing

• Banking

• Proof reading documents

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November 2015 - March 2017: Clontarf Castle Hotel, Dublin 3 Conference & Banqueting Assistant

• Setting up conference rooms and banqueting facilities as per customer’s requests

• Greeting and welcoming all the guests and directing them to their events

• Dealing with customers queries / complaints and reporting to management where necessary

• Ensuring all customer’s requirements are met including dietary requirements November 2013 - August 2015: H2O, Swords Pavilion Shopping Centre, Co Dublin Sales Assistant

• Customer Service - Smiling and engaging with all customers whilst providing a professional, attentive and speedy service

• Operating Tills - Handling card and cash transactions, balancing tills and bank lodgments’

• Stock - Ordering stock, stock taking and stock replenishment

• Presenting shop displays attractively to maximize sales

• Ensuring stock is displayed attractively and merchandised to store guidelines

• Working on fitting room ensuring security measures are followed

• Following store routines for health and safety

• Training in new staff when required

Hobbies & Interests

• Music

• Collecting Vintage Book’s

• Attending Conventions

• Watching Films

Activities & Achievements

• Bronze Gaisce Award

• Peer Mentoring fellow students while studying in DIT

• First Aid Course

• Organized various events throughout College

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References Available on Request

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