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Administrative Assistant Customer Service

League City, TX
October 19, 2018

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Raquel Jarmosco

**** ****** ****, ****** ****, Texas - Cellular: 832-***-****


Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

I give attention to details, multi-tasking and high organizational skills.

Self-motivated, initiative, maintains a high level of energy.

Tolerant and flexible, adjusts to different situations.

Established good working relationships with customers/clients.


DUO Winery & Cider Co. 2015 – Present

General Manager

Manage tasting room, buyers and employees.

Responsible for maintaining all the office files including: paper files and computer files.

Create and maintain spread sheets needed for weekly sales call and vendors.

Create brand, labels and marketing strategies. Monthly updating advertising in social media, radio and magazines.

Draft company letters and emails.

Respond emails and voice mails.

Set up meetings and organizing events.

Research other business to improve activities and sales at the winery.

McDermott International Inc. June 2012 – October 2014 Immigration Assist. / Associate Expatriation Specialist

Assists employees and contractors with immigration aspects of international business travel and with all expatriation needs, also immigration information as requested.

Responsible for maintaining the database updated with visa, passport, and I-94.

Create and maintain spread sheets needed for the department information and control.

Maintain all employee files and public access file (electronic).

Draft company letters and set up meetings.

Research information on SAP.

Save documents and folders on SharePoint.

Review and process all immigration related invoices.

Assist on events created by the department.

Request Services and maintain relations with vendors.

General duties included: request office supplies, faxing, copying, scanning and answering phones.

Consulate-General of Brazil June 2008 – June 2012 Administrative Assistant

Perform several duties at the Visa Department such as visa handling, analysis, preparation and finalization process.

Effective interaction with public, promptly handling their inquiries and requests for legalization and authentication of documents, in addition to other consular services.

Liable for performing routine analyses of data for cash records and recurring internal reports.

Responsible for the entire process of preparation and distribution of communication to clients as well as inter-departmental memorandums, both in English and Portuguese.

Provide multifaceted administrative support for the department, ensuring synergy between co-workers, supervisors, and clients.

Custom Pool Concept Sept. 2006 – June 2008


Secretarial position that included general office duties such as: office supplies and inventory control, mail, filing, copying, document printing, and letter preparation.

Interaction with customers and subcontractors, meeting preparation and follow ups on clients and subcontractors.

Organized and maintained data entry, contract documents (punch-list) and final inspections files, to ensure successful completion of all construction projects.

In charge of receiving customer service calls, scheduling work orders and follow up calls with subcontractors.


University of Veiga de Almeida - Rio De Janeiro, Brazil Jan. 1994 - Jan. 1998

Bachelors in Advertising and Marketing

North Harris College July - November 2005 Clerical and Administrative Certificate

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