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Manager Customer Service

October 19, 2018

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Bradley J. Sittler


**** ******* ******* ************, ** 23832

Phone number: 804-***-****


Objective: In the managerial positions I held during the past 20 plus years, I have

successfully employed varying executive concepts to expand and grow sales. In

addition to my proven track record of increasing sales, I have also implemented

decisions that resulted in reducing costs through contractual relationships with a

multitude of vendors. Also, as a manager, I have necessarily had a tremendous amount

of experience in the human relations field. I take great pride that through my

strong leadership skills I have developed weaker employees into strong ones, helped

strong employees mature into leaders, and cultivated leaders into managers. My

supervisory skills ultimately resulted in positive employee performances in the work

environment and, which in turn and I believe more importantly, fashioned a loyal

customer base.

Areas of Expertise

. Budget / P&L Management

. Payroll Processing and Tax Filings

. Recruiting and Hiring

. Procurement

. Start-ups

. Multi-Unit Management

. Restaurant Operations

. Communication Skills

. Growth Strategies

. Staff Development and Retention

. Sales and Marketing

. Entrepreneurial Experience

. Employee and Management Development

Professional Experience

Manager, 12/2016 - current

Good Guys Club, Washington D.C.

0. I managed all inventories and ordering

0. I handled all scheduling for a staff of up to 80 employees

0. I redesigned spreadsheets for inventorying, ordering, scheduling and

weekly sales tracking

0. I developed cleaning schedules and checklists for all positions on a

daily, weekly, monthly and yearly basis

General Manager - Director of Operations, 12/2007-12/2016

BTF 3 / Imaginary Images / POS - Richmond and Springfield, VA

As Director of Operations, my job is to coordinate and work collaboratively

with hourly staff, individual club management and corporate headquarters. I

was responsible for uncovering and implementing cost reduction programs, as

well as determining areas that are being underfunded so as to ensure

customer satisfaction and continued growth of the company. During my last

two years, I paid particular attention to developing strategic plans to

secure and nurture the company while it faced today's marketplace.

My additional responsibilities and duties included the following:

0. I was the Director of Operations for the Company's three Richmond area


0. I processed and completed the daily, weekly, monthly, and yearly numbers

for all six clubs owned by the company nationally.

0. I oversaw daily operations, management staffing and club development for

the three Richmond area clubs. I maintained staffing goals and approved

all schedules by department to ensure successful staffing levels. I also

oversee all staff disciplinary actions as well as terminations.

0. I lead regular meetings with all staff to stress the importance of

customer service.

0. I finalized payroll for all three Richmond area clubs.

0. I calculated par levels and contract orders for all four Virginia club

locations with a multitude of vendors taking advantage of quaintly

discounts and negotiating additional contractual discounts

0. I ensured cleanliness at all Richmond area clubs, making sure areas both

open to the public and for employees only are clean, neat, organized and

adequately stocked with supplies.

0. I scheduled all labor and maintenance for the three Richmond area club


0. I loaded and maintained ATM's in all four Virginia club locations.

0. I assisted the marketing and promotions director with upcoming events,

flyers and new promotions.

0. I designed and maintain spreadsheets for in house accountanting as


0. I was the Company's prime negotiator for all vendor contracts for all

four Virginia locations to ensure the Company get the best deal as

contracts expire and new ones are needed to ensure lower operational


Manager, 09/2006-12/2007

Cracker Barrel - Richmond, VA

Franchise, 06/2002-08/2006

TWG Ventures Inc. - Richmond, VA

General Manager, 12/1997-06/2002

TWG Ventures Inc. - Richmond, VA

Assistant General Manager 12/1992-12/1997

TGI Fridays - Reading, PA

Education and Special Training

. Drexel University - Philadelphia, PA (1985-1986)

. Serv Safe Certified - (2013)

. Tips Certified - (2018)

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