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Customer Service Manager

Raeford, NC
October 19, 2018

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Derrick Kraut

*** North Main Street, Raeford, NC 28376 • Cell: 910-***-**** • •


Accomplished, dynamic and versatile logistician, with over 12 years of extensive management and logistics experience specializing in administrative services, food services operations, supply distribution, customer service, personnel development and training. Analytical thinker with strategic planning and problem solving skills in complex food service and supply distribution problems using innovative approaches and ideas. Develop and implement policies and procedures to process improvement. Effective communicator and articulate leader with an innate ability to develop cohesive, loyal staff and establish rapport with individuals at all levels.


●Project Management

●Customer Service

●Training & Development

●Personnel Management

●Budget Development & Implementation


●Inventory Control


●Strong Work Ethic


●Problem Solving

●Bi-lingual Deustch


General Manager

PK’S Grill and Pub 03/2018 - /06/2018

oDelegate responsibilities and task to all personnel.

oMaintained top quality assurance and customer service Standards.

oInstitute and follow advanced cash handling policies.

oUpdate and change menus seasonally and in response to budgetary concerns.


Cookout 09/2017 - 01/2018

oCommunicate job expectations.

oAccomplishes financial objectives by forecasting requirements, analyzing variances.

oConduct initial interviews, hire and orientate new employees.

oKnowledge of all North Carolina food and health codes.

oProper knowledge; cash audits on registers and opening/closing POS and PC systems.


TriArc Food Systems Inc. Bojangles 02/2017 – 06/2017

oControl labor cost by managing labor hours.

oPost and count weekly inventory.

oFood production adjustments based on actual sales.

oConduct initial interviews, hire and orientate new employees.

oKnowledge of all North Carolina food and health codes.

oProper knowledge; cash audits on registers and opening/closing POS and PC systems.

Shift Lead/Grill Cook

Methodist University Fayetteville, NC 07/2014 – 02/2017

oAssisted in increasing overall revenue through implementing strong customer service skills.

oImproved how 600 college students were served on daily bases by delegating task and responsibilities.

oManage staff maintaining a safe and secure work environment.

oDeveloped a comprehensive food service to include innovative menu ideas while meeting the nutritional menu standard; established and implemented standards operational procedures, guidelines and policies; resulted in an increased 98% customer satisfaction and 83% utilization rates

oFosters strong partnership with Executive Chef in pre-development of food service support programs to enhance diners’ experience.

Assistant Manager Trainee

Five Guys, Fayetteville, NC 10/2013 – 05/2014

oEnforced quality, sanitation and cleanliness standards.

oPerformed surveillance to ensure staff was performing daily activities in accordance with Five Guys Procedure.

oPrepared and maintained employments records related to hiring, termination, leaves, promotions, pay and allowances; conduct new staff training

Head Grill Cook

McDonalds, Fayetteville, NC 12/2012 – 11/2013

oIncreased profits, productivity and customer satisfaction with strong work ethic.

oReduced wait time as well as complaints from customers through delegation of tasks.

oSaved company time and money enforcing time management and customer service skills.

Food Service Worker1

Ft. Bragg, NC 08/2011 – 11/2012

oMaintained inventory of perishable and non-perishable goods.

oEnhanced customer relations by handling and resolving issues in timely manner.

oCommunicated effectively with outstanding interpersonal skills resulting in increase of overall production.

First Cook 7/2008-12/2011

Caritas Erzdiozese, Bamberg, Germany

oKept inventory of perishable and non-perishable goods.

oModified procedures to increase profits and to better meet customer’s needs.

oDeveloped a more efficient way to serve our meals on wheels disabled senior citizens.

Restaurant Manager

Dolphines Diner, Bamberg Germany 01/2006-7/2008

oSuccessfully prepared meals with my six man German national crew utilizing my strong bilingual skills. Maintained sanitation grade of 98 or above.

oDeveloped menus and changed menus to accommodate patrons.

oPrepared budget for labor cost.


ServSafe- 2022

Sand Hills Community College- 2014

Fayetteville Technical Community College-– 2013

Quartermaster School of Regiment- 1995


Concept Building, Bamberg Germany• Warehouse Logistics • Five Guys University •

Military Awards and Achievements:

Department of Army Level Philip A Connelly, Warner Barracks, Bamberg, Germany

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