Anaheim, CA 92804
Enthusiastic, friendly and reliable professional with a genuine desire to provide outstanding customer service. Strong interpersonal and communication skills to effectively communicate with customers, peers and management. Ability to work as part of a team and take the initiative independent of direct supervision. Enjoy learning new methods and procedures that increase the productivity of the workplace. Very detail oriented with great organizational and multitasking skills. Able to read, write and speak Spanish fluently.
California State University 2011-2014
Troy High School 2007-2011
High School Diploma
Gold Acceptance June 2016- September 2018
Screened applicants on the basis of set criteria.
Assessed information provided by potential borrowers, such as their credit history, employment and income.
Performed a detailed analysis of credit reports.
Weighed risks and determined underwriting alternatives.
Communicated with sales team and dealerships on any missing information or paperwork for potential borrowers to determine eligibility.
Worked with management to obtain approvals.
Reviewed deals/applications with dealerships as necessary to help them restructure as needed to fit the program.
Communicated with dealers on a daily basis via phone and e-mail to provide funding status on deals in house.
Communicated with region representatives to give them daily updates on any in house deals and on approved applications, which could become in house deals.
Reviewed any issue deals with management for any exceptions when needed.
Responsible for inputting daily data regarding total applications and new deals in house for the day into a shared department Excel form.
Advised both dealerships and region representative of any deals which could get sent back to dealerships for any issues.
Interviewed applicants to obtain their personal and financial information, also explained the loan procedures to applicants.
Collected all required documentation for the loan package from dealerships and when needed from borrowers.
Reviewed income documentation provided such as pay stubs, bank statements and award letters to determine if applicants budgeted.
Submitted verification forms by fax or e-mail to employers and landlords to verify information provided by applicants.
Processed a large volume of outbound and inbound calls to applicants and referred them to the correct departments as needed.
Responsible for data entry of applicant`s information into system in an accurate and timely manner.
CMRE January 2015-February 2016
Patient Account Representative
Organized and sorted out disputed claim requests, forwarded them to the appropriate departments.
Responsible for outbound calls to insurance companies for pending hospital and physician claims.
Accurately and thoroughly documented the pertinent collection activity performed.
Initiated telephone or letter contact to patients to obtain additional information as needed.
Coordinated with other departments in order to resolve denials.
Processed denials from insurance carriers, which also included appealing, posting and researching denials.
CSUF Auxiliary Services Apr 2011 – Jan 2014
Greeted customers as they arrived.
Assisted customers with buying decisions when required.
Operated cash register to take customer`s orders.
Answered phone to take down orders or answer customer questions.
Calculated discounts as appropriate.
Balanced all transactions at the end of the day for cash reconciliation
In charge of stocking the front of the restaurant as needed throughout shift.
Martin Zambrano 714-***-****
Sammy Sheik 562-***-****
Rosalinda Negrete 951-***-****
Eduardo Fregoso 909-***-****