HEMLATA D. PATEL

linkedin.com/in/hemlata-patel

Celebration, FL 34747

ac7fna@r.postjobfree.com

305-***-****

QUALITY ASSURANCE ANALYST

Software Development Project Management QA Leadership

Established track record of building teams and accomplishing challenging objectives with limited resources and within tight time frames. Results-driven with the proven ability to leverage technology to streamline time consuming functions with improving quality. Demonstrated success in testing and delivering quality integrated software applications while improving the process. Enthusiastic about consistently learning and applying knowledge to new technologies. Additional expertise includes:

Software Test Design & Testing

Change Management

Cross-Function Communication

Software Test Automation

Strategic Test Planning

Leading Global Test Teams

CAREER HIGHLIGHTS

CHEP: Effectively used a Worksoft Certify software automation tool and cut global SAP testing time from three months to 1.5 days, enabling completion of mission-critical development project in only four months compared to seven month projection.

Norwegian Cruise Lines: Directed a $10 million project to completely replace legacy system with leading-edge technology; improved efficiency and customer service levels while reducing operating costs.

Tracfone: Contributed to 40.6% increase in client base over two months. Tested and debugged software for wireless telecom company's successful Web application. Found critical defect related to session swapping day before go live.

Extended Stay of America: Facilitated 200% sales increase for fledgling company, by quickly resolving major telephony software problem. Identified issue in the first two days, solved 80%+ of failures within 30 days and delivered full solution within 90 days. Improved customer satisfaction.

Citco: Spearheaded a $1+ million initiative to computerize core business functions; led team of 10 to rapid goal achievement. Used Rational Robot software automation tool.

Sensormatic: Instrumental in team's completion of a $987 million project, ensuring outstanding quality while meeting critical deadline.

PROFESSIONAL WORK EXPERIENCE

CHEP, Orlando, FL 2006 - 2018

CHEP is an international company dealing in pallet and container pooling services, serving customers in a range of industrial and retail supply chains. CHEP is owned by Brambles Limited.

Quality Assurance Analyst

Led global testing of various test cycles for business critical projects and participated in both manual and automated testing:

Trail blazed implementation of Worksoft automation for SAP at various levels including leading, designing, developing, testing, and reporting.

Improved quality of software releases to production by using the ‘Shift Left’ approach to find defects before User Acceptance testing. Responsibilities included but were not limited to managing, leading, designing, testing applications such as SAP, CRM, EDI Interfaces, and JDA in the cloud.

Trained global business users test cross functions and systems using Quality Center/HP ALM and Process Capture tools.

Mitigated risk by reviewing and approving weekly change control tickets in SNOW. Improved quality of software by having missing scenarios tested.

Simultaneously learned about BDD, Selenium, Jenkins, JIRA Sync and used SLACK to communicate with AGILE team for web based application impacting customers globally.

CHEP

Quality Assurance Analyst (Continued)

Effectively collaborated daily with global Business Partners, Business Analysts, Systems Analysts, Developers, Project Managers, and Offshore teams on SCRUM calls, SKYPE for Business meetings, and other means of communication.

DISNEY, Orlando, FL 2004 - 2006

Quality Assurance Analyst/Test Lead

Designed, developed, and executed test scripts for a web based Pricing/Optimizer Revenue Management system for Disney Cruise Lines.

Created datasheets to facilitate test automation for DPMS/CRS Replacement Project. Served as the Test Lead for CRS Replacement Project.

SELF-EMPLOYED 1993 to 2004

Software Quality Assurance Consultant, Miami, FL

Maintained a successful consulting practice, providing software development, QA and project management expertise to various companies. Project overview includes the following:

Norwegian Cruise Lines, Miami, FL (2001-2004)

Senior Software Quality Assurance Engineer/QA Project Lead

Directed major system overhaul; replaced mainframe reservation application to client/server system that integrates air, sea, land and Internet components. Led rapid resolution of operational problems.

TracFone, Miami, FL (2001)

Senior Software Quality Assurance Engineer/QA Project Lead

Designed/implemented test procedures for Web application, leading to significant gains in client base.

J.P. Morgan Chase & Co., Miami, FL (2000-2001)

Senior Software Quality Assurance Engineer/QA Project Lead

Established testing process for new online banking capabilities; coordinated efforts with New York office to set up remote machines that could simulate real customer transactions, thereby identifying potential problems.

StarMedia Mobile, Miami, FL (1999-2000)

Senior Software Quality Assurance Engineer

Implemented Web-based tool enabling 24/7 availability of defect/problem tracking system to field engineers worldwide.

Citco Technology Management Inc., Ft. Lauderdale, FL (1998-1999)

Software Engineer

Led team of 10 developers in computerizing financial business; completed mission-critical project in record time.

Motorola, Plantation, FL (1997-1998)

Software Test Engineer

Conducted testing of Integrated Digital Enhanced Network (iDEN) software for state-of-the-art cell phone technology. Delivered outstanding product within tight schedule, contributing to company's $28 billion revenue.

Extended Stay America, Ft. Lauderdale, FL (1996-1997)

Software Engineer

Called upon to replace consultant that had left abruptly. Quickly resolved critical problems, leading to 200%

SELF-EMPLOYED

Software Quality Assurance Consultant (Continued)

sales growth.

Dade International, Miami, FL (1996)

Software Test Engineer

Tested/debugged pharmaceutical analysis software for $900 million firm; met very tight schedule and quality standards.

Sensormatic, Deerfield Beach, FL (1994-1996)

Software Engineer

Member of team that tested $987 million software product used in 1996 Olympics Electronic Security System.

International Business Machines (IBM), Boca Raton, FL (1993)

Professional Staff

Provided OS/2 operating system support and assisted in troubleshooting customer problems.

CYBERNETICS SYSTEMS INTERNATIONAL, Coral Gables, FL 1992 - 1993

Software Engineer

Dramatically improved software functionality for American Airlines; overcame major obstacles to restore client relations.

EDUCATION

Bachelor of Science Degree, B.S., Computer Science, Florida International University, Miami, FL

President of Graduate Students, Data Processing Management Association (D.P.M.A.)

Detailed list of technical hardware/software expertise available upon request.

PROFESSIONAL CERTIFICATIONS

Selenium 3.1 with Java 8, Eclipse, Github, Jenkins, TestNG

Six Sigma Yellow and Green Belt

Certify Software Tester, CSTE

Certify User Training for Certify Basics, SAP and HTML

QuickTest Professional 10 Essentials: Advanced QuickTest Professional, QTP

QuickTest Professional 10 Essentials: Using QuickTest Professional

Business Process Testing 10 For rthe Automation Engineer

Advanced QuickTest Professional 9.2

Certified Software Tester, Quick Test Pro 9.2 and 10.0

TECHNICAL SKILLS

Waterfall & Agile Methodologies; Test Automation; Web & Mobile Technologies; SDLC; Testing Tools and Techniques; Programming; Communication;Test Planning; Project Management; Reporting; Process Improvement

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