Lucile M. Butterbaugh
**/**** – Present – Robert Half, Indianapolis, IN
Customer Service Representative for 3M: Aearo Technologies 11/2017 - Present
Managed all aspects of 3M Intercompany orders
Oversaw creation and movement of Customer Incident Reports for largest customers
Organized submission of packets for payment of major tools and molds for custom production parts
Monitored and entered purchase orders and timely shipment of materials
Assigned Special Projects by Department Manager
Executive Assistant to CEO for Oxford Financial Group 08/2017 – 11/2017
Managed timeline and all details for client meeting materials
Customized reports for client meetings
Created client meeting presentations and formalized bound documents
02/2008 – 03/2017 – Hellmann Worldwide Logistics, Indianapolis, IN
Executive Assistant to Regional VP 02/2008 – 02/2014
Perform all duties related to effectively supporting Regional VP
Create/Analyze sales and shipment reports by Region, Branch, Product and Lane
Create sales/GP reports comparing actual figures to targets
Disseminate information and assignments to field representatives and compile results
Arrange domestic and international travel
Attend executive meetings and calls to record minutes and create action items
Plan, organize and help host regional sales meeting, team building events, luncheons etc.
Manage Regional VP calendar and scheduled meetings, calls and trips
Oversee International Intern Program – facilitate assimilation of foreign interns into United States
Office Manager for 50 employees– purchase supplies, organized building maintenance, arrange and manage independent contractors etc.
Branch HR Lead – Oversee new employee orientation and equipment allotment, payroll, timesheets
Proficient in Microsoft Office products
Commercial Care Agent 03/2014 – 03/2017 Office Operations were Closed
(Company reorganization occurred 02/2014, displacing RVP. I was subsequently repositioned.)
Direct Customer Care contact for top automotive customers
Create Quarterly Business Reviews to be presented to customers
Advanced A/R functions for top accounts
Continued Office Manager duties as mentioned above
10/2006 – 02/2007 – Eli Lilly & Company, Indianapolis, IN - Client Specialist for Bell Industries
Exclusive contact for all HP product orders and requests at Eli Lilly & Company
Account management including monitoring orders, managing inventory, customer service and trouble-shooting any potential problems
Created audit reports for both Bell Industries and Eli Lilly & Company
05/2005 – 09/2006 – Hewlett Packard, Indianapolis, IN – Inside Sales Specialist
Supported sales team by creating and maintaining customer sales records and inventory logs
Built customer relationships reviewing customized inventory records and renewal needs
Facilitated customer satisfaction by providing ongoing access to current purchase information as well as change-orders and requests
07/2001 – 08/2004 – Novelty Inc., Greenfield, IN – Field Communications Manager
Served as main liaison between field operations/fulfillment and national customer base
Primary conduit for communicating and implementing in-house marketing promotions, sales contests, contract compliance and field expectations
Assisted field and marketing dept. with sales data, account summaries, and training materials
Planned national and regional marketing tours for field managers and senior executives
Managed Customer Service Team
08/2000 – 06/2001 - PC On Call Inc., Cincinnati, OH - Operations Development Manager
Opened Indianapolis office location, overseeing efficient utilization and deployment of staff
Continual development and improvement of service through training of Customer Service Reps
Provided project analysis to ensure appropriate cost and profit margins
Performed all branch HR functions, training, payroll, and employee schedules
Created team atmosphere by encouraging input, employee recognition and healthy competition
12/1997 – 07/2000 – Hit or Miss, Boston MA - District Sales Manager for Tennessee, Mississippi and Atlanta
Exceeded company standards of customer service, sales volume, merchandise presentation, associate development, payroll and managed most profitable stores in the company
Successfully motivated the company’s highest producing sales associates
Opened prototype stores to support company’s new growth objectives
Education
Indiana University, Bloomington, IN
Bachelor of Science in Business