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Customer Service Executive Assistant

Indianapolis, IN
October 19, 2018

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Lucile M. Butterbaugh

**/**** – Present – Robert Half, Indianapolis, IN

Customer Service Representative for 3M: Aearo Technologies 11/2017 - Present

Managed all aspects of 3M Intercompany orders

Oversaw creation and movement of Customer Incident Reports for largest customers

Organized submission of packets for payment of major tools and molds for custom production parts

Monitored and entered purchase orders and timely shipment of materials

Assigned Special Projects by Department Manager

Executive Assistant to CEO for Oxford Financial Group 08/2017 – 11/2017

Managed timeline and all details for client meeting materials

Customized reports for client meetings

Created client meeting presentations and formalized bound documents

02/2008 – 03/2017 – Hellmann Worldwide Logistics, Indianapolis, IN

Executive Assistant to Regional VP 02/2008 – 02/2014

Perform all duties related to effectively supporting Regional VP

Create/Analyze sales and shipment reports by Region, Branch, Product and Lane

Create sales/GP reports comparing actual figures to targets

Disseminate information and assignments to field representatives and compile results

Arrange domestic and international travel

Attend executive meetings and calls to record minutes and create action items

Plan, organize and help host regional sales meeting, team building events, luncheons etc.

Manage Regional VP calendar and scheduled meetings, calls and trips

Oversee International Intern Program – facilitate assimilation of foreign interns into United States

Office Manager for 50 employees– purchase supplies, organized building maintenance, arrange and manage independent contractors etc.

Branch HR Lead – Oversee new employee orientation and equipment allotment, payroll, timesheets

Proficient in Microsoft Office products

Commercial Care Agent 03/2014 – 03/2017 Office Operations were Closed

(Company reorganization occurred 02/2014, displacing RVP. I was subsequently repositioned.)

Direct Customer Care contact for top automotive customers

Create Quarterly Business Reviews to be presented to customers

Advanced A/R functions for top accounts

Continued Office Manager duties as mentioned above

10/2006 – 02/2007 – Eli Lilly & Company, Indianapolis, IN - Client Specialist for Bell Industries

Exclusive contact for all HP product orders and requests at Eli Lilly & Company

Account management including monitoring orders, managing inventory, customer service and trouble-shooting any potential problems

Created audit reports for both Bell Industries and Eli Lilly & Company

05/2005 – 09/2006 – Hewlett Packard, Indianapolis, IN – Inside Sales Specialist

Supported sales team by creating and maintaining customer sales records and inventory logs

Built customer relationships reviewing customized inventory records and renewal needs

Facilitated customer satisfaction by providing ongoing access to current purchase information as well as change-orders and requests

07/2001 – 08/2004 – Novelty Inc., Greenfield, IN – Field Communications Manager

Served as main liaison between field operations/fulfillment and national customer base

Primary conduit for communicating and implementing in-house marketing promotions, sales contests, contract compliance and field expectations

Assisted field and marketing dept. with sales data, account summaries, and training materials

Planned national and regional marketing tours for field managers and senior executives

Managed Customer Service Team

08/2000 – 06/2001 - PC On Call Inc., Cincinnati, OH - Operations Development Manager

Opened Indianapolis office location, overseeing efficient utilization and deployment of staff

Continual development and improvement of service through training of Customer Service Reps

Provided project analysis to ensure appropriate cost and profit margins

Performed all branch HR functions, training, payroll, and employee schedules

Created team atmosphere by encouraging input, employee recognition and healthy competition

12/1997 – 07/2000 – Hit or Miss, Boston MA - District Sales Manager for Tennessee, Mississippi and Atlanta

Exceeded company standards of customer service, sales volume, merchandise presentation, associate development, payroll and managed most profitable stores in the company

Successfully motivated the company’s highest producing sales associates

Opened prototype stores to support company’s new growth objectives


Indiana University, Bloomington, IN

Bachelor of Science in Business

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