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Customer Training

Spartanburg, SC
October 19, 2018

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Nicole Wingo

*** ****** **** **

Spartanburg, SC 29301


Spartanburg High School– Spartanburg, SC – Diploma 2001 University of South Carolina – Columbia SC 2003

Professional Experience

Syncreon, Greer, South Carolina (August 2017-present) Yard Managing Supervisor

- Scheduled times of shipment and modes of transportation for materials.

- Planned work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

-Maintaining, tracking, dispatching and analyzing all inbound and outbound shipments

-Responsible for the efficient and timely entry of all company and customer related data into the company transportation software and/or related software in transportation department

-Works closely with Carriers and assists the Load Planners to ensure that the customer’s needs are being met including the communication of essential information of pick up and delivery information to the customer, carriers, and drivers.

-Ensures all department required forms and documents are completed in a timely basis.

-Responsible for the management of driver accountability as it relates to DOT compliance, CTPAT compliance, operations, equipment usage, company policies and the discipline of the same.

-Train, coach and mentor team leads and employees.

-Conduct employee performance reviews.

-Responsible for shift schedule to include: work station assignments/ employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, manage labor costs.

-Coordinate with Human Resources for appropriate staffing levels.

-Schedule and conduct shift meetings

-Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications. Reject product outside of specifications.

-Ensure a safe and clean work area.

-Complete shift paper work.

Sunland Logistics Solutions, Simpsonville, South Carolina (August 2016 – May 2017) Warehouse/E-Commerce Supervisor

-3PL Logistics

- Scheduled times of shipment and modes of transportation for materials.

- Planned work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.


- DOT hazardous material shipping training

- Reviewed work throughout the work process and at completion to ensure that it has been performed properly.

- Checked specifications of materials loaded or unloaded against information contained in work orders.

- Estimated material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.

- Evaluated employee performance and prepare performance appraisals

- Maintained inventory losses and adjustments

- Responsible for shipping and tracking returns of damaged goods to vendors

- Performed daily cycle counts on designated sections of the warehouse

- Scheduled all incoming freight and vendor shipments Knights Apparel, Spartanburg, South Carolina (August 2006 – August 2016) Returns Supervisor

- Used SAP, UPS and FedEx systems for all shipments, process orders, and assemble sample packages for new and existing customers.

- Responsible for supervising Returns associates including assigning work, training, productivity, and quality.

- Responsible for smooth and efficient operation of the Returns Department, creating an environment of continuous and sustained improvement.

- Maintained department quality and productivity board.

- Maintained and exceed performance metrics for a given department.

- Maintained effective internal control over the product flow and account for inventory from receiving through shipping.

- Ensured that all inbound freight is properly identified and readily accessible.

- Performed audits on shipments and processes.

- Responsible for department communication to both internal and external customers.

- Managed the performance of the Returns team - provide coaching/counseling to Returns associates and issue disciplinary warnings as needed. Fowler Brothers Dry Cleaning, Spartanburg, South Carolina (September 2004 – August 2006) Customer Associate

- Managed the cash register and ensured cash accuracy

- Took down orders and entered them into the computer

- Tagged garments and organized them accordingly

- Maintained and ordered all supplies required for production.

- Ensured compliance with all local and state regulations.

- Performed all Cleaning and Spotting duties of all garments.

- Maintained and operate all Dry Cleaning Equipment.

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