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Customer Service Manager

Livermore, CA
October 19, 2018

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Ginger M. Rhoades

***G Leslie Common #*** 925-***-****

Livermore, Ca 94550


Senior Data Coordinator with strong attention to detail in analyzing, researching, and entering data. Ability to work unsupervised as part of a team or individually. Meet tight deadlines to meet monthly production schedules, each involving thousands of entry changes. Excellent communication and work skills were employed to produce and meet both client and corporation expectations. Scheduled my own work and prioritized when needed. I filed my documents in alphabetical order and was very organized. I have a can do attitude towards everything I do. Enjoy the challenge to learn new things.


Customer Service


Business Communications



Typing 40 wpm

10 Key 202 nspm

Microsoft Access

Microsoft Word

Microsoft Excel

Microsoft Outlook

Filing - paper/electronic Phones Bookkeeping – Paper

Oracle PowerPoint (some knowledge)



Front Line Service Clerk/Checker – Part Time Dublin, CA 04/2018 to Present

Give customers the up most best customer service as possible.

Greet the customer make them feel welcome to be here and show that your willing to help them with anything needed.

Scan each purchase/selection that the customer has and if they have any coupons.

Check each item to make sure they are ok to be purchased. If any are broken like eggs let the customer know and get a new one for customer.

Answer customers questions in regards to the store or where to find something.

Bag the customers items that are being purchased.

Clean the scanning area so it will scan properly.

Stock up the items around the checker area when there is free time or straighten up the items to be presentable at all time. Put go backs away when needed.

Epicor Software

Senior Data Coordinator Dublin, CA 11/1995 to 09/2003

03/2005 to 10/2017

Independently update automotive parts catalog to meet corporate and client expectations.

Train and assist colleagues to ensure a timely and high quality product.

Work with manufactures and independent customers to ensure products are accurately described in all publications by phone or email.

Entered & QA data for accuracy, compression and readability to ensure ease of understanding using Access.

Filed all paperwork/electronically in alphabetical or numerical order.

Reported all reports in excel format and listed notes in word and these were sent to the manufacturers to find out if anything needed to be changed or if we had questions.

Answered phone calls from customers or manufactures regarding the files I worked if they had questions on.

Kept all emails, wrote on paper or typed electronically for contacts of dates and times and who I talked to and what the issue was about incase if needed for future reference and filed them.

Did research thru Google or manufacture websites on the auto parts/vehicle and if they came a certain way.

Reduced errors by 50% each year until there were no errors on my files.

I completed 3 to 5 files a day depending on how big the record count was.

Made copies or used fax machine whenever needed, scheduled meetings if asked by manager/supervisor.

RobertHalf International

Payroll Operator San Ramon, CA 10/2003 to 03/2005

Entered multi-state time cards hours for temporary agencies of over ## employees.

Ensured hours accuracy, timelines and that agencies complied with varying state regulations.

Oversaw paper-filing/Excel system for time slips, schedules, and payment records.

Organized and filed payroll records, data cards.

Reduced errors by 30%

House of Fabrics

Assistant Manager San Lorenzo, CA 03/1985 to 02/1992

Under the overall supervision of the manager.

Independently operated the store including opening, closing, got registers ready for the day

I did record keeping, sales, accounts receivable, bookkeeping, reconciling sales receipts and making daily bank deposits.

I ordered materials or office supplies, maintained stock inventory.

I supervised the staff, customer service.


AA, Computer Applications, Heald Business College – Hayward, CA 1992 to 1994

Business Classes, Chabot College – Hayward, CA 1989 to 1990


A Way up San Joaquin County 07/2017 to Present

I helped the guys/women with filling out SSI applications, resumes, employment applications or other applications that they needed. Took them to appointments if needed or just to visit with them and needed someone to talk to.

The church of Jesus Christ of Later Day Saints 01/2000 to Present

I help with girls activities that is every other Tuesday evenings for 1 hr. On Sundays I have taught classes with the kids ages 3 to 12. I have also been in the Nursery and watched and played games with the kids that are ages 1 1/2 to 3, sang songs with the kids and made sure they were happy to be there.

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