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Customer Service Representative

Dallas, TX
October 19, 2018

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Truneicia Johnson


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Career Objective

Highly motivated individual seeking a challenging position that will enable me to utilize my skills and provide a foundation on which to excel in my career.

Employment History

Justice Retail Assistant Manager: 9/12- 5/15 Dallas,TX

•Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

•Ensures availability of merchandise and services by approving contracts; maintaining inventories.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements.

•Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed.

United Health Care 5/15- 4/16 Dallas, TX

●Participated in enrolling Medicare Part D Drug Recipients into Prescription Drug Plans, Assisted in providing medical coverage information, as it relates physician coverage, medication tiers, formulary exceptions as well as copay cost and pharmacy convenience information.

ADT Security Services 4/16- 11/16

●Providing prompt responses to business and residential alarms. Providing customer service to assist customers in resolving alarm technical issues.

●Ensuring that customers and any associated party are accounted for and safe.

Cornerstone staffing 11/16- Present

●Providing responses to customer request via email or by phone, fulfilling customer request as it relates to event changes, customer method of delivery changes, technical support, and refund request

Educational Background

University of North Texas at Dallas 8/13 - 8/14

Major: Science and Criminal Justice

Dallas Skyline High School Graduated 2013

3.0 grade Average

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