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Customer Service Office Staff

Dallas, TX
October 19, 2018

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Chaya Miriam Cajas



• Over 10+ years’ experience in client and customer relations serving diverse populations

• Supervisory background managing over 25+ employees over multiple departments

• Technical expertise: QuickBooks; Microsoft Excel, Word, and PowerPoint; Smartsheet Online Systems, Property Management Systems; Google Calendar, Google Drive EDUCATION

Bachelor of Science Accounting, Western Governors University Graduation in 2021

• Relevant Coursework: Principles of Accounting, Business Law for Accountants, Spreadsheets, Principles of Management, Introduction to Business


Appraisal Coordinator

• Billed 35+ Clients for work the appraisers’ performed

• Updated 1000+ A/R & A/P in QuickBooks for accounting purposes

• Assisted the Accountant Manager with payroll processing using QuickBooks

• Created 3+ training manuals for the company's new hires

• Assisted the H/R Manager with 6+ new employee packets for new hires

• Conducted daily follow-up on all work in progress by communicating with 3+ appraisers for status reports

• Answered 60+ incoming emails and phone calls daily related to order assignments in time to maintain efficient appraisal order process.

• Organized 3+ appraiser’s calendars to schedule appraisal orders

• Skilled in dealing with client requests and complaints, office staff support for appraiser’s in the field Night Auditor

• Compile daily over 100+ guest ledger reports for billing accuracy and accounting purposes

• Review and post daily charges to over 100+ guest ledgers

• Trained over 15+ new employees on Night Audit Duties and client relations

• Oversee 100+ reservations and successfully answered guest inquiries and concerns

• Collaborate with morning shift front office staff to resolve any guest relation issues

• Assist Rooms Control with 25+ elite guest reservation blocking for next day arrivals Front End Supervisor

• Reconciled cash flow through the store safe on over $50,000 worth of sales

• Assumed store director responsibilities which included management of store personnel, dealing with client queries and complaints, and maintaining financial records.

• Maximized cashier efficiency through till audits and cash compliance audits

• Supported 10+ employees for frontline customer service

• Conducted 25+ front end employee performance reviews on customer service skills PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

• Store Director Training (CAP) Certification

• Employee Training Certification

• Employee of the Month Awards 2015 & 2016


• Appraisal Coordinator, Dallas, TX 05/2017 – Present

• Night Auditor; Marriott, Dallas, TX 07/2014 – 05/2017

• Kosher Compliance Supervisor, Dallas, TX 09/2009 – 04/2014

• Customer Service Supervisory; Albertsons, Dallas, TX 03/2005 – 04/2009

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