Chaya Miriam Cajas
469-***-**** ac7fkw@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
• Over 10+ years’ experience in client and customer relations serving diverse populations
• Supervisory background managing over 25+ employees over multiple departments
• Technical expertise: QuickBooks; Microsoft Excel, Word, and PowerPoint; Smartsheet Online Systems, Property Management Systems; Google Calendar, Google Drive EDUCATION
Bachelor of Science Accounting, Western Governors University Graduation in 2021
• Relevant Coursework: Principles of Accounting, Business Law for Accountants, Spreadsheets, Principles of Management, Introduction to Business
PROFESSIONAL EXPERIENCE
Appraisal Coordinator
• Billed 35+ Clients for work the appraisers’ performed
• Updated 1000+ A/R & A/P in QuickBooks for accounting purposes
• Assisted the Accountant Manager with payroll processing using QuickBooks
• Created 3+ training manuals for the company's new hires
• Assisted the H/R Manager with 6+ new employee packets for new hires
• Conducted daily follow-up on all work in progress by communicating with 3+ appraisers for status reports
• Answered 60+ incoming emails and phone calls daily related to order assignments in time to maintain efficient appraisal order process.
• Organized 3+ appraiser’s calendars to schedule appraisal orders
• Skilled in dealing with client requests and complaints, office staff support for appraiser’s in the field Night Auditor
• Compile daily over 100+ guest ledger reports for billing accuracy and accounting purposes
• Review and post daily charges to over 100+ guest ledgers
• Trained over 15+ new employees on Night Audit Duties and client relations
• Oversee 100+ reservations and successfully answered guest inquiries and concerns
• Collaborate with morning shift front office staff to resolve any guest relation issues
• Assist Rooms Control with 25+ elite guest reservation blocking for next day arrivals Front End Supervisor
• Reconciled cash flow through the store safe on over $50,000 worth of sales
• Assumed store director responsibilities which included management of store personnel, dealing with client queries and complaints, and maintaining financial records.
• Maximized cashier efficiency through till audits and cash compliance audits
• Supported 10+ employees for frontline customer service
• Conducted 25+ front end employee performance reviews on customer service skills PROFESSIONAL DEVELOPMENT & CERTIFICATIONS
• Store Director Training (CAP) Certification
• Employee Training Certification
• Employee of the Month Awards 2015 & 2016
EMPLOYMENT HISTORY
• Appraisal Coordinator, Dallas, TX 05/2017 – Present
• Night Auditor; Marriott, Dallas, TX 07/2014 – 05/2017
• Kosher Compliance Supervisor, Dallas, TX 09/2009 – 04/2014
• Customer Service Supervisory; Albertsons, Dallas, TX 03/2005 – 04/2009