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Customer Service Office

Location:
Westminster, MD
Posted:
October 19, 2018

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Resume:

Sheryl Lusk

** **** ****, ******, ** *****

214-***-**** ~ ac7fk0@r.postjobfree.com

General Clerical to Administrative Office Support ~

Seeking an Administrative Assistant position with a company to fully utilize my communication, organizational and problem solving skills~

Quick to learn; I find a challenge in learning new skills and techniques to be very exciting!

I offer the employer my expertise as a professional, my dependability, honesty and experience~

Profile

●Professional Administrator

●Office Support, Business Coordinator, Accounting, Customer Service

● Excel, Word, Typing, Data Entry, Outlook, QuickBooks

Work History

Matheson Gas Jan 2012-Oct 2018

●Handle special projects, meeting deadlines, report tracking

●Administration to support Managers, Project Specialist, Coordinators and Service technicians

●Payroll within the service department

●Back up to Service Coordinators, answer phones, scheduling service technicians

●Manage new employee base, order new uniforms for the service team

●Work with Astea support team for our software program

●Managing paperwork, logging inspection dates, billing, scanning, filing (installs, upgrade, removals, inspections and service call reports)

●Interface with the Logistics Department, coordinating service for first and hot fills, Data Online outages, delivery problems and emergency tank issues

●Training and troubleshoot the back office personnel and service technicians on Mobile devices within our Astea program

●Organize inventory of Equipment (vessels, vaporizers, manifolds, mixers)

●Quarterly Inventory of Package Gas Equipment, several reports, corporate assets (Cylinders and Bulk Production)

●Set up Cylinder and Propane repair PO numbers

Babich Staffing Services – March 2011-Dec 2011

Part time assisting Pam Perkins in the office, as needed

●Sign for packages, open mail, direct vendors

●Answer phones, give directions, greet visitors and assist Babich Clients

●Proof read resumes, send email blasts, schedule candidates, update database, filing, faxing, scanning, making copies, Internet Research

●Handle projects, meeting deadlines; last project was sitting in the floor researching archive files going back 5 years

Temporary working for Matheson Gas

Texas Rangers Baseball, Arlington, Texas

Customer Service Representative (part time) March 2009-Sept. 2012

Dental office, Dallas, Texas

Front Desk / Business Coordinator July 2008-Jan. 2009

●Gatekeeper, receptionist, exercised excellent English and communication skills, handled multiple-line phones, screened calls and returned calls

●Greeting visitors, applied professional customer service skills, and resolved problems & issues

●Distributed mail, typed correspondence, replied to emails

●Prepared Excel spreadsheets, entered daily and weekly data, filed claims, worked out financial arrangements and standardized operational work load

●Prepared daily bank deposits, accounts payable and receivables

Dr. David Brumbaugh, Dallas, Texas

Front Desk / CSR July 2007-2008

●Front Desk: greeting visitors, customer service, maintained front office for a safe and clean professional area

●Prepared Excel spreadsheets, entered daily and weekly data, filed claims, worked out financial arrangements and standardized operational work load

●Exercised identifying priority/emergency related issues and handled issues with a business sense

●Communicated with vendors and scheduled maintenance for the office

Pestworks, L.L.C., Addison, Texas

Admin Asst. and Office Manager February 2006-2008

●Supported the office, performed administrative tasks

●Scheduling appointments, applied excellent customer service skills, answering phones and exercising excellent English

●Responsible for the incoming and outgoing mail, preparing packages

●Prepared informative reports

●Operated office equipment; copier, fax, scanner, postage meter

●Accounts payable, receivables; prepared daily deposits, processed payroll in QuickBooks and ran reports in Excel

Dr. Terry Adams, D.D.S., Dallas Texas

Director, Receptionist and Office Support Sept. 1999 – Jan. 2006

●Front Desk: answering phones, greeting visitors, client services

●Scheduled appointments, typed correspondence, assisted patients and doctors; prepared reports, entered and updated data and maintained confidential information and met all deadlines

●Handled all aspects of insurance for patients, posted payments and monitored delinquent accounts

●Accounts payable, receivables; preparing bank deposits, researching invoices, posting payments

●Controlled inventory, ordered supplies, operated office equipment; copier, fax, scanner, postage meter

Education: Undergraduate Studies- Court Reporting Institute of Dallas

Project Management training

Dental Assisting Training

Studies - Eastfield Community College

High School Diploma, H Grady Spruce



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