Nursing Assistant Customer Service

Cathy Lau

Bay Area, California *****.*****@*****.*** 650-***-****

Education

San Francisco State University

B.A. in Communications Studies

August 2016 - May 2018, San Francisco

Focus on research, data analysis, effective verbal communication in varied settings and

social/nonverbal behavior

Canada college

August 2013 - May 2016, Redwood City

Course emphasis on communications, social

behavior, gender studies and body language

Bay Area Medical Academy

Certified Nursing Assistant

June 2018- August 2018, San Francisco

Learned practical skills of a nursing assistant as well as clinical hours in a care facility

Professional Experience

Lau Photography Photography Office Assistant

2010 - Present, San Carlos, Calif.

– Managed incoming and outgoing photography and video assets for post-production

– Assisted in troubleshooting technical issues with computer software, cameras and hardware

– Served as a day-to-day liaison for customer service support, communicated with clientele and business owners

– Answered phone calls, responded promptly to emails, coordinated with management to curate responses and set schedules for event bookings

Lau Photography Photographer and Videographer

2010- Present, San Carlos, Calif.

– Specialized in event and portraiture photography and videography

– Extensive experience shooting with and maintaining Canon, Nikon, Panasonic and Sony cameras

– Ability to interview subjects and provide clear instructions under high-pressure circumstances

– Served diverse clientele ranging from children, young students, millennials, working-class adults and retired demographics

Peninsula Family YMCA Aquatics Coordinator/ Lead 2017- Present, San Mateo, Calif.

- Supervised and audited all staff in the aquatics department including lifeguards, swim instructors

- Created employee schedules

- Completed administrative work, and was direct line of communication for members Peninsula Family YMCA Swim Instructor, Parent-Management Liaison 2009 - Present, San Mateo, Calif.

– Taught children ages 3-12 how to first aid and safety skills with respect to swimming

– Created long term relationships with parents and families on behalf of the Peninsula Family YMCA

– Specialized in working and communicating with mentally and physically impaired students

– Curated lesson plans for each student and provided insights to management and parents to review progress Peninsula Family YMCA Lifeguard

2009 - Present, San Mateo, Calif.

– Provided guidance to the general public behavior within the facility; enforced rules and monitored behavior

– CPR, Oxygen, AED certified to aid and assist children and adults in and around the pool facility Skills

– Microsoft Office Suite: Word, Powerpoint, Excel

– Extensive experience leading and working in teams

– Exceptionally clear and concise writing skills

– Works independently, takes directions well

– Detail oriented with tasks and taking instructions – Ability to lead in mentorship & managerial roles

– Experience working with disabled & special needs populations – Specialization in effective communication

- Can speak conversational Mandarin Chinese

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