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Social Media Customer Service

Chicago, IL
October 19, 2018

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Chicago, IL 60605



Bachelor of Science, Business Management, Western Kentucky University Aug 2018

Business Administration Concentration, Finance Minor (GPA: 3.5)

Dean’s List Fall 2015 / Fall 2016 / Spring 2017 / Spring 2018

Relevant Coursework: Business Data Analytics, Decision Modeling, Web Analytics, Strategy & Policy, Systems Thinking, Statistics, Managerial Economics, Risk Management, Principles of MIS, Consumer Behavior SKILLS / CERTIFICATIONS

Advanced Excel, VBA, RapidMiner, Java, C++, Tableau, IBM Watson, MS Office, MySQL, SAP, Salesforce

Applied Data Analytics Certificate, Western Kentucky University

Google Analytics Individual Qualification – Google Partners Ltd. WORK / PROJECT EXPERIENCE

Consultant, Portfolio Management, Western Kentucky University Summer 2018

Managed the portfolio of Gordon Ford College of Business in TVA’s Investment Challenge

Performed financial analysis and stock valuation for Alibaba, Amdocs, and InterActiveCorp

Recommended investments to client, leading to an incremental return of 5% over the S&P 500 Supply Chain Analyst, Shipping and Receiving, Western Kentucky University Spring 2018

Ensured 100% on-time campus deliveries by developing a robust sorting process for procured packages

Identified top 3 problematic areas using ERP data analysis leading to increased assessment, planning and execution of activities within 2 different departments in Supply Chain

Improved yearly performance by 25% through coordination of teams, faculty, and staff to manage deliveries Store Manager, 231 Food Mart, Bowling Green, KY Fall 2015 – Spring 2018

Increased store efficiency by 15% by providing quick customer service and ensuring an up-to-date inventory

Trained and supervised 5 employees to co handle in-store transactions and end of day finances

Added new products in-store based on latest market trends, leading to a 20% increase in store revenue Social Media Metrics using Web Analytics Fall 2017

Worked with Keyhole and Hootsuite to collect, analyze and report on online digital Web data for Southern Lanes, KY leading to a 20% hike in customer retention

Used Google Analytics to measure metrics like Brand Awareness, Lead Generation, and Customer Retention for Amazon and provided recommendations to increase their impact on social media Regression Data Models - Business Data Analytics Fall 2017

Developed linear regression models in RapidMiner to analyze the demand for heating oil in the domestic market

Identified correlations in the data using important attributes to help fuel better business insights

Utilized IBM Watson to create visualizations, reports and draw recommendations for company profiles to increase 10% of their market base

Data Processing Analyst, Zenith Events, Mumbai, India Spring 2012 - Fall 2014

Analyzed data sourced from magazines/catalogues/websites to optimize client databases

Carried out research for target clients which helped grow our customer base by 30% over a 7-month period LEADERSHIP ROLES

Events Lead, Business Without Borders, Gordon Ford College of Business Spring’17 - Summer’18

Organized and facilitated our Spring 2018 career fair helping 150+ students launch business internships / jobs

Led Marketing and PR efforts for 7+ events across campus (including seminars, networking with entrepreneurs) Supplementary Instructor, Dishman Elementary School, Bowling Green Fall’17 - Summer’18

Instructed 25 students in English, Nutrition and Math, also conducted group activities to promote logical thinking Supervisor, Friends of the Library, Warren County Public Library Fall’16 – Spring’18

Led volunteers for 4 major events, supervised Summer Reading Programs and used Book Sales Student Chair, Institute of Electrical and Electronics Engineers (IEEE), TSEC Mumbai Spring’13-Spring’15

Organized IEEE conferences and Industrial Visits, nominated candidates within student committees

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