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Customer Service Human Resources

Location:
San Jose, California, United States
Posted:
October 19, 2018

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Resume:

MELISSA VASQUEZ

ac7ff2@r.postjobfree.com

SUMMARY:

Ability to work independently, fast leaner, able to multitask, excellent customer service, excellent verbal and written communication skills

Computer Skills: Excel, PowerPoint and Word Applications

WORK EXPERIENCE:

TINTRI Oct 2014-Feb 2017

Tintri puts the agility of public cloud inside your data center. Tintri’s all-flash architecture uses building blocks similar to public cloud to simply manage enterprise and cloud native applications.

IMMIGRATION SPECIALIST

Oversee and initiate all domestic immigration cases and liaise with employees, managers, HR and the immigration law firm

Advise stakeholders on immigration requirements, regulatory updates, processes, and timelines (e.g., Recruiting, hiring managers, HR Business Partners)

Continuously improve and document immigration processes

Stay abreast of US immigration updates and trends in order to benchmark and develop alternative solutions to immigration challenges

Track and maintained visas and permanent residency application statuses and prepare activity reports

Proactively communicate with employees and other relevant contacts regarding the status of their visa cases and extensions

Using existing templates, create and provide visa invitation letters

Provide excellent customer service and maintain high standards for all work performed

HUMAN RESOURCES SPECIALIST Aug 2015-Oct 2016

Act as liaison between employee, supervisor/manager, human resources, and safety regarding industrial injuries

Conduct initial orientation to newly hired employees

Administer all first aid and indemnity claims

Manage and oversee employee accommodation processes for workers’ compensation claims and maintain legal compliance

Create regular statistical reports for management

Administer Leave of Absence process, including meeting with employees or phone

Process all billings as appropriate

Back-up Taxable Fringe Benefit Administration

Communicate with workers’ compensation carriers on claims, issues or questions

Participate in quarterly update meetings and annual renewal for policy and carriers

Monitor and ensure compliance of governmental regulations and insurance industry requirements

Maintain confidentiality while working with incidents, reports, and claims

Other projects as assigned

Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)

Deal with employee requests regarding human resources issues, rules, and regulations

HUMAN RESOURCES COORDINATOR Oct 2014- Aug 2015

Administering the job posting process for all staff openings in ATS system

Performed e-verification of authenticating employment eligibility for new employees while vigilantly monitoring results

Administered background, criminal and motor vehicle checks

Prepared offer, regret and acknowledgment letters

Processed new hire paperwork including data entry into HRIS system and file management

Coordinate with Hiring Managers to confirm start date and ensure necessary systems, desk space, and equipment is ready on day one.

Coordinate the scheduling of New Hire activities during the initial onboarding period (i.e. training, Center orientation, meetings, etc.)

EGNYTE 2014 – 2014

Egnyte transforms business through smarter content allowing organizations to connect, protect, and unlock value from all their content. Our Content Intelligence platform delivers smart content collaboration and governance in the cloud or on-premises to thousands of businesses around the world even the most regulated industries.

HUMAN RESOURCES COORDINATOR

Provides support to Talent Acquisition Team to ensure accurate, timely and consistent processing of external and internal applicants for active positions

Coordinate communication with candidates and scheduled interviews

Attended networking events, job fairs, and industry events to build candidate pipeline

Perform candidate sourcing by building active and passive candidate networks

Providing follow-up correspondence to candidates on recruiting status via phone and email

Maintenance of personnel files with all required documentation

LIVEMAGIC 2013- 2014

Didja (formerly LiveMagic) is the creator of Clippit, a mobile app that allows users to clip the best stuff on TV and share it with friends and family. Didja is committed to making it easier for consumers to share their favorite TV moments through user-generated clipping, providing a robust solution for fans, brand managers, and content owners.

HUMAN RESOURCES ASSISTANT

Assisting with day to day operations of the HR functions and duties

Providing clerical and administrative support to Human Resources executives

Coordinate HR Projects (meetings, training, surveys etc.)

Communicate with public services when necessary

Properly handle complaints and grievance procedures

EDUCATION:

San Jose State University

Bachelor of Arts, Sociology

Graduated 2012



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