Anellie M. Paredes
Belize City, Belize
PROFESSIONAL OBJECTIVE: To create an atmosphere of excitement, leadership, teamwork, positive work ethics and cross-functional skills.
SUMMARY OF QUALIFICATIONS: I am a highly organized person, takes charge professionally, strong problem solving and decision making skills with the ability to develop and implement effective action plans. Attention to detail in doing the job right the first time and in completing all projects. A team leader, providing motivation and training by example.
PERSONAL: Age: 35
Date of Birth: 04 July, 1983
Place of Birth: Belize
Marital Status: Single
SCHOOL FROM/TO ACHIEVEMENT
St. John’s College Junior College 2002-2004 General Studies St. Catherine’s Academy 1998-2002 General Studies Certificate Young Women Christian Association 1997- 1998 Primary School Certificate Ebenezar Methodist School 1990-1997 Primary School Certificate PROFESSIONAL SKILLS: -Exceptional oral/written communication efficiency.
-Ability to impact concepts and ideas with extreme clarity.
-Basic Medical and CPR
COMPUTER SKILLS: QuickBooks, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Office Access, Outlook Express, SAP and the Internet. WORK EXPERIENCE:
ReadyCall Center (2005-2006) I started as the Office Administrator; I was in charge of scheduling interviews for hiring, up keeping of files, attending meetings, and terminating employment once the CEO was not present. I later moved on in the Quality Assurance Department, where I monitored the agents’ active calls with Customers; making sure proper English were being spoken, and calls were done to customer’s satisfaction. Belize Medical Associates (2006-2007) I applied for the post of Front Desk Receptionist; answering daily phone calls and scheduling appointments. I soon realized I needed something more challenging so I was later moved to be a Clinic Cashier, working with QuickBooks, preparing invoices and receipts, balancing daily cash flow, petty cash and interacting on a professional level with all customers and patients.
Marine Farms Belize Ltd. (2007-2011) I was interviewed in 2007 to be the Administrative Assistant for Marine Farms Belize. I did all the basic office work which includes answering phone calls, checking daily e-mails, filing, up keeping records of all company documents and other duties. I was later promoted to Administration Manager. I was in charge of all Administrative work and was hired an Assistant whom I supervised. I was now preparing quarterly reports on water samples taken, tracking vacation and sick leave, preparing official letters on the Company’s’ behalf, giving employees recommendation letters. I also did inventory on office and cleaning supplies; making sure enough items were in stock and purchase when needed. I was later in charge of all Hatchery files and documents. I later took on some accounting work where I prepared bi-weekly and monthly payroll for all employees. I work on a daily basis with QuickBooks, doing postings, printing cheques and payments, tracking insurance for all company property and life and health insurance for all employees, preparing GST and Social Security Monthly reports. I attended important meeting and conferences on the company’s behalf.
Bowen & Bowen Ltd. (2011-2015) In 2011, Marine Farms Belize officially closed and I was now a stay home mom for seven months before I decided to venture into my next career opportunity. I applied for a vacant position at Bowen & Bowen Ltd. I was excited when I got the job for Administrative Assistant for the Marketing Department. My daily responsibilities included:
•General administrative and clerical support; schedule, issue purchase orders, keep filing organized and in good order, receive mail and deliveries, process intra and inter office communications, receive and direct telephone calls, liaise with suppliers, etc.
• Source suppliers, get quotes, negotiate best prices and process orders and payments for external graphic design work, print jobs & miscellaneous contractors.
• Maintain, analyze and track budgets for projects or initiatives.
• Chart and anticipate the need for initiatives.
• Manage project schedules.
• Process internal design requests prioritizing when necessary.
• Schedule, coordinate and track internal and external graphic designers ensuring timelines are met.
• Schedule, coordinate and track all external print jobs; billboards, posters, office forms, etc.
• Fill communication gap when Marketing Coordinator is unavailable.
• Anticipate Business Unit needs for designing or printing and liaise with the relevant personnel to ensure they are organized and on schedule.
• Coordinate articles, edit and schedule printing for monthly B&B Newsletter.
• Represents the Company at expos, festivals, trade fairs and other events if required.
• Any other duties as may be assigned to ensure the smooth operations of the department.
I was later put in charge and managed Media placements for Bowen & Bowen; deciding and scheduling ads placements both radio and television and where best to advertise products, upcoming events, morning show appearances etc. I kept track of all billboards countrywide. I assisted with accepting and declining sponsorships for the entire country when it came to small events and big concerts. I helped to decide what was best to offer companies and organizations when it came to sponsorships. I organized and hosted artists to the Belikin Brewery; a few includes Tarrus Riley, Cecile, Alaine, Aidonia, Machel Montano, and Romaine Virgo. I assisted with constructing budgets and keeping in line with expenses for events. Two major projects I worked annually on were Sir Barry's Belikin Bash where I organized the artist line up, contracts and stage performances. The Belikin Calendar Production and Calendar Launch where I assisted on shoots, traveling and keeping track of expenses, planning the launch and working with all models, photographer, videographers and crew. A few other events I worked on were Lobsterfest (Caye Caulker, San Pedro, Placencia) Costa Maya, La Ruta Maya, Belikin Mainstage. I have a great rapport with many local artists, media houses and other personnel, companies and members of the public. I attended weekly Marketing Meetings.
Caye Talkers Limited (January 2016 – May 2017) I was interviewed in September 2015 for an Administrative post with a new Call Centre coming to Belize. It officially opened its doors for employment in October 2015 and due to slow progress I came on board in January 2016. I started out as an At-Home-Agent taking Sales Call and within a month was promoted to Team Lead in a Supervisory position. My responsibilities primarily includes mentoring, monitoring and positively motivating my team, ongoing coaching to in office agents and at home agents. I ensure that the highest level of customer satisfaction is maintained at all times. I am currently responsible for 40 agents total. I provide weekly report on performances of all agents. I attend weekly Management Meeting with local and foreign Managers. Apart from my primary responsibilities I also do some administrative work. I enter payroll in Quickbooks for all employees, I manage Caye Talkers Ltd Facebook page, I organize mini social at office. I also assist in the planning and execution of a highly effective recruitment process. Horizon Group Company (April 2017 – March 2018) I started working at Horizon Group Company part time while working at Caye Talkers Ltd. I had an interest in online work and figured I would venture into something different. At Horizon Group I primarily worked in Customer Service for Juno Showers, Bath Select and Fontana Showers. I did a lot of data entries on different Google sheets. My daily tasks were to update customers shipping information, liaise with my co-workers on information requested on various customers. Ensure I was available on Skype for meetings and updates. I also took customer calls via Skype and logged customer complaint or feedback. I wrote reviews on their different websites and also managed their voicemail system logging customer queries. Bravo Investments Ltd. (May 2017 – Present) I was interviewed with Bravo Investments Ltd. in early 2017 for an Executive Assistant post. I had been seeking another employment due to finances and betterment. My role at Caye Talkers Ltd was not being compensated for the level of work I was doing. I was hired at Bravo Investments Ltd as Executive Assistant to the managing Director and later took on the role as their Human Resource Manager and later the role of Office Manager. My role at Bravo Investments included vast responsibilities. General HR duties, overseeing all staff members and ensuring all Managers have their department running smoothly. I also assist with Marketing for the company.
Provided detailed reports on all company activities Properly organized and secure files
Organize, Support & Execute Managing Director’s activities, presentations & directives under strict confidentiality Juggle & Catch Anything he may miss & be his Right Hand Person Schedule his activities (visits, visitors, meetings, events, training) Sit in on Meetings. Record minutes when called upon & report electronically
Support and assist with Training schedules and activities Assist with marketing activities (create and execute) Prepare Manufacturer Reports
Overall Maintenance of Office
Cool Talk (March 2018 – August 2018) I started as a Team Lead for Cool Talk, working as an Independent Contractor. I am responsible for short listing, interviewing and hiring At home Agents to do Customer Service and Sales. I supervised and managed about 20 agents on my team and that number keeps grew weekly. I also ensure I am available for coaching, mentoring and motivating my team. I always strive for the best and to be consistent while doing my best. I was later promoted to Human Resource Manager for Cool Talk. My duties were primarily to short list and interview potential candidates and hire weekly. I would conduct about 75 interviews monthly. I also managed Cool Talk Facebook page.
References: Shirley Cornejo - Character reference 501-***-****) Sheena Barrow, Dealership Support, Bravo Investments Ltd. (501-610- 8466)