Obtaining a position with an organization where utilizing customer service and interpersonal skills in a professional environment, while being productive and persistent.
OCTOBER 2017 – PRESENT
COLLECTIONS SPECIALIST, eos-cca-
Collecting on past due Verizon Landline and wireless accounts.
Assisting with month to month payment arrangements.
New hire mentor
FEBRUARY 2015 – AUGUST 2017
COLLECTIONS SPECIALIST, Law office of scott and associates
Collected on past due student loans accounts.
Assisted consumers with month to month payment arrangements to avoid possible lawsuits or judgments from being filed in their county’s courts.
MAY 2011 – NOVEMBER 2014
COLLECTOR 2, SOUTHWEST CREDIT SYSTEMS
Responsibilities collecting on past due invoices for the North Texas Toll authorities. Invoices ranging from 66 to 2500 dollars.
Assisted customers with payment arrangements in our system as well as documented the client as well.
Assisted with new hire systems training.
Assisted with escalated calls as well as cross talks
2000 TO 2003
NA IN PSYCHOLOGY, southeastern ok state-durant, ok
1996 TO 2000
DIPLOMA IN SCHOOL, marietta high-marietta, ok
Great customer-relations background.
Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone to solicit payments.
Ability to negotiate and overcome objections for payments arrangements.
Ability to work in a high volume, fast-paced work environment.
Responsibilities including providing courtesy upgrade-calling services for our different clients and projects.
Processing payments to bring account current and back to good standards