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Office Front

Dallas, TX
October 18, 2018

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Velma Barba

Contact Number: 210-***-**** Address: 13402 Barsan Road

Email Address: San Antonio, Texas 78249

Personal Statement

I am a motivated business professional with a successful track record. I have a talent for quickly mastering techniques, and I am diplomatic and tactful with multi-culture staff professionals of all levels. I am a professional with a strong background in administration and an excellent record of performance.

My personal strengths include integrity, loyalty, and a healthy sense of urgency. I am a team leader and team player who can be counted on to attain desired results.

Key Skills

Client Relations Planning Multi-tasking

Problem Solving Creative Skills Communicative skills

Professional Presentation Resource Skills Computer Literate


Career Quest Graduated

Business Administration Certification Course

San Antonio, TX 78229

The University of Texas Pan American of Business Administration Graduated

Paralegal Certification Course

Edinburg, TX 78539

The University of Texas Pan American of Business Administration 60 Hours

Business Administration & Management

Edinburg, TX 78539

Professional Experience

Responsible for handling a wide range of administrative related tasks. l possess the ability to multi task and interact with staff, and clients in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.

Responsibilities (includes but not limited to):

Run daily errands, both personal and professional.

Provide administrative support, including but not limited to, coordination, planning, and scheduling of professional and personal appointments, organizing, filing, and maintenance of both professional and personal information.

Manage the calendar and proactively organize their time as required using expert judgment and discretion.

Negotiate purchases of business and personal items

Participate in various department and educational meetings.

Demonstrate a positive and professional attitude about the company with co-workers, clients, and patients. I am bilingual, with fluency in Spanish. Computer skills include Microsoft Office.

The Atonement Academy

San Antonio, Texas 8/16 – 5/17

Teacher Aide – Attended church regularly and prayed with children. I would assist in the implementation of the daily program under the direction of the teacher.

Assisted in planning and preparing the learning environment, setting up interest centers and preparing needed materials and supplies.

Welcomed parents and visitors by warmly greeting parents and visitors in person or on the telephone.

Assisted in planning and preparing the learning environment, setting up interest centers and preparing needed materials and supplies.

Supervised the classroom when the teacher was out of the room.

Assisted the teacher in any other appropriate ways.

Maintained professional attitudes and loyalty to the school.

Treated all children with dignity and respect.

Attended all staff meetings and recommended training programs and conferences.

Participated in professional workshops that work for the improvement of early childhood education.

Maintained confidentiality about children, their families, and other employees outside the school.

Supervised outside playground activities. Helped with the operations of audio/visual aids (projectors, etc.).

Followed directions given by head teacher or immediate supervisor.

Assisted staff with both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.

Maintained daily open communication with parents. Maintained confidentiality. Reported any suspect abuse to supervisor. Arranged a classroom environment in accordance to program goals and philosophy.

Maintained a safe and healthy environment. Inspected and replaced damaged or lost materials.

Attended in-service and staff meetings.

Met all applicable licensing regulations, and Dress Code.

General Surgical Associates

San Antonio, Texas 2005 – 2006 and 1997 - 1999

Surgery Scheduler and Medical Receptionist – I have an impeccable reputation throughout the office for personalized and detail oriented work skills. I am energetic, friendly, bright, honest and hard-working.

Performed day-to-day front office receptionist duties including but not limited to:

Welcomed patients and visitors by warmly greeting patients and visitors in person or on the telephone.

Scheduled established and new patients for exams, surgery, completing patient registration paperwork, confirming eligibility and authorization are on file and active

Scheduled patients for Diagnostic Tests.

Restocked front office supplies and patient waiting room

Answered phones, filed charts, data entry, faxing, confirmed appointments, takes triage calls

Float to help in other positions in the office.

Dr. Rizzo and Dr. Rivero

Webster, Texas 1996-1997

Medical Receptionist – Under the supervision of the Doctors, I was responsible for scheduling, registration and helped to ensure the quality of patient services. Other duties include, but are not limited to: working with staff to effectively accomplish all clerical activities at the front desk; interacting professionally and cohesively with patients, technical staff, radiologists, referring physicians, and referring physician’s office staff; adherence to patient privacy and HIPAA requirements.

Ability to contribute to the achievement of excellence in healthcare through the quality and caring values of the practice

Demonstrate courteous behavior with all co-workers and guests

Documents patient demographic and insurance information accurately and thoroughly, verifies insurance information, has patient complete all necessary paperwork associated with the exam, helps to ensure that all necessary documents are acquired from physician offices and patients and provided to the technologist and radiologist

Prints the daily schedule and obtains all prior films, reports and patient information necessary for patient appointments

Provides patients with accurate and detailed exam preparation instructions

Assist in, or has the initiative to, stock supplies

Helps ensure that patients are cared for in a timely manner; Communicates with patients when delays occur

Accurately verifies, updates and documents all patient exam information

Prints films, burns CD’s and faxes reports as requested

Responds positively to add-ons and stats

Works effectively and quickly under pressure

Mid-Valley Family Practice Associates

Weslaco, Texas 1993 – 1996

Medical Receptionist and Clinical Assistant – My functions were to interface with patients, physicians, and staff and responsible for handling all incoming calls screening, transferring, and answering appropriately, timely, and efficiently. Take accurate and appropriate messages. Greet patients/visitors check patients in and out, distributes mail, faxes, etc. Assists department with various duties as needed. In addition, responsible for obtaining all information relating to patients and facilitates, and collection and dissemination of information to the medical record and information system.

Promptly answers incoming calls, screening and routing appropriately. Took detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly.

Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer.

Greet patients and visitors to the medical office and obtains all required information to register patient. Ensure/assist patient in completing all forms and routes those forms to the appropriate personnel or department. Review current registration information with patient updating information as required.

Review provider schedules in advance to ensure pre-registration of new patients.

Schedule patient visits per established Standard Work. Confirms appointments, cancels appointments, reschedules appointments and notifies clinical staff of appointment changes per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day.

Check patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments.

Inform clinical personnel when patient has arrived; routes patient to appropriate clinical area.

Responsible for collecting payments from patients, post payment in the system, maintaining money drawer, balancing monies and turning in completed batch.

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