Pranay

Salesforce Developer

ac7fcb@r.postjobfree.com 862-***-****

Certified Salesforce.com Developer (DEVELOPER - 1) & Administrator (ADM 201) with 6+ years of overall professional IT Experience with strong Object-Oriented Analysis, Designing, Programming skills including Around 5 years’ experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator

Professional Summary:

Strong experience in development and customizations of Salesforce.com applications using Visual Force, Apex classes, Apex triggers, Page Layouts, Sharing Rules, S-Controls and migration tools.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Actions, Tasks and Events.

Proficiency in installing App Exchange applications and In-depth knowledge in Developing Apex code within Governor Limits.

Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features

Configured, Implemented, administrated and maintained the salesforce.com platform.

Experience with backend resources such as AWS and Heroku

Experience integrating APP Exchange with CPQ to configure and ensure the pricing & quoting accuracy

Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.

Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.

Developed and worked on different Salesforce.com environments such as sandbox and production environments.

Performed Validation Rules, work flows, e-mail services and approval processes using customization & Apex.

Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.

Experience in Sending Emails from Salesforce via marketing cloud connector.

Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.

Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.

Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.

Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Experience in middleware technologies such as XML and Client-side technologies like HTML, DHTML, JSON, AJAX, JavaScript, and CSS.

Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.

Experience with Workflow Issues, restart workflows, reset data fields, test and fix the validation rules.

Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.

Highly motivated and effective team player with strong analytical & excellent Problem-Solving skills.

Experience in Software Development Processes like SDLC, Waterfall, Test Driven Development (TDD), Iterative and Agile Methodologies

Certifications:

Salesforce.com Certified Force.com Developer (DEVELOPER – 1: 19160955)

Salesforce.com Certified Force.com Administrator (ADM-201: 19142917)

Technical Skills:

Salesforce Technologies

Certified 201, 401 developer, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in,

Apex Web Services, Apex Explorer, Sandbox development and testing,

Apex Data Loader, S-controls, SOQL, SOSL, Ajax Toolkit, and Lightning Component

Version control System

SVN, and GIT

Web Technologies

HTML, XML, CSS, AJAX, Java Script, Web Services (SOAP and WSDL), jQuery, JSON,

DHTML

Salesforce Tools

Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange

Languages

Apex, Java/J2EE, Python, SQL

Operating Systems

MS Windows, Unix

Databases

MS SQL Server, MS Access, Oracle Applications.

Professional Experience:

Client : Dwellworks, LLC

Location: Cleveland, OH May2017 - Current

Role : Salesforce Developer

Responsibilities:

Involved in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.

As a developer worked as part of the scrum team in developing high priority projects and assists in designing technical aspects of Salesforce.com.

Developed data migration scripts and implementing data cleansing tools.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Worked on CPQ Administrative Activities like creating Products, Adjusting Product information, Data loading for price adjustments inside the cart, Template adjustments using CPQ Case support.

Implemented Marketing Sales, Customer Service, Call Center & Support Administration.

Developed Salesforce.com APEX and Web Services API on Force.com IDE.

Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.

Prepare and executes digital marketing campaigns using Salesforce Marketing Cloud (SFMC), execute flawless and timely multi-channel marketing campaigns; one-time, recurring, depends up on marketing strategy.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S-Control to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages

Developed various Visual Force pages to manage sales plan call sheets within Salesforce, capturing prep data and call activity.

Implemented various Custom Reports and deployed them for different business user levels.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Involved I Level-2 support for some applications to resolve show stoppers by working with the Dev team.

Customized tabs for among different business users’ groups and business centers.

Performed Unit Integration, Regression and User Acceptance Testing.

Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.

Performed the roles of Salesforce.com Administrator / Implementer in the organization.

Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.

Worked on Salesforce Lightning Process Builder to easily automate Business Processes.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans

.

Environment: Saleforce.com platform, Lightning Component, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, SFMC, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in,

Client : Williams-Sonoma

Location: San Francisco, CA May 2016 - May 2017

Role : Salesforce Developer

Responsibilities:

Developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.

Developed Visualforce Pages to show customized content for certain things according to client needs.

Interacted with various business team members to gather the requirements and documented the requirements.

Used SOQL and SOSL for data manipulation needs of the application using platform database objects.

Created Record Types, page layouts, Search layouts to organize fields, custom links, related lists, and Field Sets.

Implemented complex Approval Processes and created many Workflows to accomplish the tasks.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Worked on integration of salesforce.com with other applications using web services, xml.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

Used Custom Settings to store frequently used data and Field Sets to avoid code changes when new fields are added.

Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Implemented Salesforce.com customizations and drove user acceptance testing (UAT).

Worked with admin team to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards

Defined email alerts, related tasks and field updates to automate various manual processes and generated workflow rules.

Used Eclipse based Force.com IDE and Changeset to deploy Apex code.

Developed complex workflows for automating business logic.

Managed field tracking and following records through Salesforce Chatter. Enabled notifications and publisher actions.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limit best practices.

Implemented web-based case management automation – Web to Case (on Case Object) to track and solve customer’s issues.

Created Email templates, approval processes, approval page layouts and defined approval actions.

Worked on doing making minor enhancements to SFDC application required by business users from time to time.

Actively participated in testing of the application by writing test classes.

Created and used Email templates in HTML and Visualforce.

Automating Business Processes Creating Records, Post to Chatter, Sending emails using Process Builder.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Implemented search, filtering and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.

Environment: Apex Classes, Apex Triggers, Visual Force, Workflows & Approval Processes, HTML, Java Script, Web Services, SOQL, SOSL, Eclipse IDE Plug-in, Apex Data Loader.

Client : Appshark Software Solutions Pvt. Ltd

Location: Hyderabad, India Sep 2013 – Dec 2015

Role : Salesforce Administrator/Developer

Responsibilities:

Performed the roles of Salesforce.com Administrator in the organization.

Interacted with various business team members to gather and documented the requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, and Campaigns.

Coordinated with users to determine requirements and prepared design documents.

Performed detailed analysis of technical and business requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Used SVN as version controlling system and setup the cloud-based services.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

Environment: Saleforce.com platform, Pages, Data Loader, Workflow rules, Apex triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Client : Accent Infotech

Location: Hyderabad, India June 2012 - Sep 2013

Role : Java/J2EE Developer

Responsibilities:

Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.

Created Spring Interceptors to validate web service requests and enables notifications.

Used RAD application development and configured external capabilities for various interfaces.

Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.

Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.

Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script

Involved in elaboration, construction phases and deployments of EAR files in the RUP process.

Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA

Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows 7, UNIX

Education:

Masters in Information Systems and security From University of the Cumberlands, Kentucky, USA GPA: 4.0.

Bachelors in computer Science & Engineering From GRIET, Hyderabad, India GPA: 3.5.

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