Customer Service Manager, Wine Ambassador, Hostess, Junior Consultant
Resume:
IVY PHUMLISA PIKINI
*******@*****.***
SOMERSET WEST,
7130
ID No. 901**********
GENDER: FEMALE
ETHICITY: BLACK
PUMLISA PIKINI
OBJECTIVE
I want to be part of the success in an environment of growth and excellence, where I will be able to use my skills and experience that I have. Attain more experience.
SKILLS
Attention detail
Time management
Hardworking
Fast learner
Customer Service
Dedication
Creativity
Multi-tasking
REFERENCE
CHRISTOPHER T EISENLAU
***********.*.********@******.***
Manager
IVAN STOOP / NOLINE DREYER **********@**********.**.** +27-21-870-****/10
Managers
MARGI MAY *****@********.******
Manager
EXPERIENCE
WINE AMBASSADOR/ STEENBERG VINEYARDS
January 2018 – up to date
Conducting wine tasting, cellar tours and stock take.
HOSTESS & ASSIGNOR / WALT DISNEY WORL RESORT (ANIMAL KINGDOM LODGE)
May 2016 – April 2017
Seating guest, answering telephones, make a day reservation for a guest if we not busy, assign tables, wine stocking, Conducting a cultural tour in the restaurant.
WINE AMBASSADOR / BOSCHENDAL WINE FARM March 2015 – April 2016
Conduct a wine tasting and a cellar tour for a large group of 40 and VIP’s, Receptionist duties, stock take.
WINE AMBASSADOR / BILTON WINES
March 2014 – April 2016
Conducting Wine tasting for groups, individuals and receptionist duties.
INFORMATION& RESERVATION CONSULTANT / CAPE TOWN TOURISM
September 2014 – February 2015
Assisting client with the direction for their destination, suggesting place of interest, helping with the bookings and Reception duties.
WINE AMBASSADOR / BLAAUWKLIPPEN WINE ESTATE
March 2014 – August 2014
Conducting Wine tasting and receptionist duties
EDUCATION
WSET LEVEL 2 WINE AND SPIRIT/ WSET
August 2016 – October 2016
How is the wine made, white and black grape varieties and characteristics, label terminology, wine producing regions of the world in which grapes are grown, production of sparkling wine, desert wine and fortified wines, principal categories of spirit and liqueur and how they are made and wine and food pairings.
PREMILINARY WINE COURSE LEVEL 1 SOMMELIER/ CAPE WINE ACADEMY
March 2012 – February 2013
Wine service course, Retail and Marketing, Wines of South Africa, Brandy Production and Wines of the world.
ND: TOURISM / BOLAND COLLEGE
March 2012 – June 2014
Tourism Communication, Travel Services, Tourism Destination, Hotel Reception and Travel Office Procedures.
MATRIC / SAMUEL NOMBEWU SENIOR SECONDARY SCHOOL
January 2009 – December 2009
Agricultural Science, Life Science, Mathematics, Physical Science, Life Orientation, English and Xhosa.
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