Operations, Processes, Organization

PROFILE

As a firm believer in “a place for everything and everything in its place,” I'm perfect for

keeping up with the constant flow of information and material through an organization. I have a high drive for success, am incredibly detail-oriented, and am independently motivated. I am seeking an opportunity to utilize these talents. EXPERIENCE

VICE PRESIDENT OF OPERATIONS

FPG FORT WORTH, TX 2017-PRESENT

I was responsible for overseeing the operations department, which handled the day- to-day flow of information and scheduling, as well as recruiting, hiring, training, office management, and inventory. I managed a team of client experience coordinators that worked directly with our clients to fulfill their training contracts by scheduling calls and seminars, printing and shipping training materials, and uploading weekly video lessons. I was responsible for our finance department, including A/P, A/R, payroll, monitoring cash flow. I also handled all legal matters and was responsible for improving company culture through initiatives like reviews and employees recognition.

DIRECTOR OF OPERATIONS

FPG FORT WORTH, TX 2013-2017

I oversaw FPG's speaking, training, seminar, and webinar schedule. I helped to prepare training materials. I managed our company website, as well as training websites created for clients. I oversaw all of the company's customer service operations. I was responsible for keeping the organization on track to achieve our goals and managed the daily activities for each department to make sure our organization met essential deadlines.

CLIENT EXPERIENCE COORDINATOR

FPG FORT WORTH, TX 2010-2013

I coordinated FPG's speaking, training, seminar, and webinar schedule; preparing and distributing training materials; overseeing our company website, as well as our training websites created for clients, and managing everything related to customer service. I was responsible for booking all the travel for our organization, as well as handling aspects of our accounting department and the IT department. LAURA CASCIANO

FRONT DESK SERVICE REPRESENTATIVE

LA QUINTA INN & SUITES FORT WORTH, TX 2008-2010 I was responsible for assigning rooms, checking guests in and out, addressing guest issues, and providing excellent customer service to guests of the hotel. EDUCATION

ONONDAGA COMMUNITY COLLEGE

SYRACUSE, NY HOSPITALITY MANAGEMENT, 2014

EAST SYRACUSE MINOA HIGH SCHOOL

SYRACUSE, NY HIGH SCHOOL DIPLOMA, 2006

SOFTWARE SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MacOS (Pages, Numbers, Keynote, iMovie, iMail), Quickbooks, Adobe Connect, Adobe Illustrator, Dropbox, Asana, InfusionSoft

COMPETENCIES

Recruiting, hiring, financial management, basic HTML coding, event planning, budget planning, customer service.

CONTACT

Cell: 719-***-****

Email: ********.*****@*****.***

LinkedIn Profile: https://www.linkedin.com/in/laura-casciano-3641b225/ REFERENCES

Jason Forrest

CEO/Owner, FPG

Cell: 817-***-****

Phil McShan

VP of Training, FPG

Cell: 817-***-****

Kinah Newton

Assistant General Manager, La Quinta Inn & Suites

Cell: 817-***-****

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