Phone: 647-***-****, Email: firstname.lastname@example.org
Around 8 years of professional experience in Software Quality Assurance and Software Testing of Web based, Telephone, Mobile, ATM, POS and EMV Credit and Debit applications using Quick Test Professional (QTP) and ALM with strong business knowledge of Banking & Financial applications.
Good project management skills in order to handle and multiple diverse projects simultaneously, to provide test estimates, Create Test Strategy, Test Plan and Test matrix to meet aggressive deadlines.
Experience in both Manual and Automated Testing of Software Applications.
Comprehensive knowledge and experience on testing methodology on both Waterfall and Agile.
Extensive Expertise in creating Test approach, Test Scenarios and Test cases, from software requirements documents.
Extensive experience in functional testing, integration testing, regression testing, black box testing, Data driven testing, GUI testing, back-end testing, browser compatibility testing, Accessibility testing, API testing, IST, UAT and Prod testing in different stages of Software Development Life Cycle (SDLC).
Very good knowledge on Online Banking application called Cash Management System (CMS), Telephone Banking, Mobile Banking and EMV Credit and Debit card process testing.
Design and develop front end and Back end test scenarios and Test cases for modifying the automated scripts according to the new enhancements for the product.
5 Years of QA Lead experience especially Manual Testing.
Lead the all QAT activities from the BRD review to until deliver the Quality product.
As a QA Lead worked with multiple stake holders to test Internal and External application changes. (External Vendors-GCS, SII, Nuance, FDR and Idemia).
As a SME Lead and provided the application knowledge and scope of the automation to onsite and offshore team to get automate the application functionality and get the project steady state. Reviewing and providing signoff’s and feedback for all agreed scope documentations.
Assess individual project needs work closely with Development, Business Teams, Configuration and environment teams to establish, coordinate and ensure a stable environment to deliver quality software.
Providing support to multiple application changes under tight deadlines
Participating in Defect Triage meetings to provide the defects status and to assess the risk for each defect
Tested critical bug fixes including Production critical fixes and coordinated during release.
Strong Troubleshooting skills and can handle multiple tasks to meet Project Deadlines.
Highly motivated, self-starter, able to work independently and collaboratively in a fast-paced environment.
Excellent communication, presentation and Management skills, result oriented, quick learner.
Ability to exercise good judgment to analyze requirement and to analyses test results
Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
Expertise creating user stories, defects in and JIRA.
Maintain documentation in Confluence.
Activities include providing story points to Agile user stories during Sprint planning poker meetings, preparing test plans and tracking test case writing and execution tasks across swim lanes in JIRA board during daily stand-up meetings.
Conducted several brainstorming sessions with product managers, devs to understand the scope of each feature, impact areas and technical complications that need to be considered while writing test cases.
Bachelor of Science in Computer Science, India
Certified Scrum Master from Scrum Alliance
Quick Test Pro (QTP) 8.0, HP Quality Center, ALM 12.5, Selenium (IDE, RC & Web driver)
Bug Tracking Tools
JIRA, Test Director, Aldon
Windows NT/XP/7, Unix, IBM AS/400, AIX, LineX
Java, C, SQL, HTML/DHTML, XML, VB Script, java script
Oracle, Sybase, DB2
IBM On Demand, MS Office, General Ledger (GL), IBM iSeries Navigator, First Date (FDR), SCMS, IVR, Voice Genie GCS-tPago, SII and IBP(IAT and ITP), ATM, POS and Snagit
Bank of Nova Scotia (BNS) Mar 2010 to Till Date
1)EMV Debit and Credit Embossing
Worked on several enhancements for EMV Credit and Debit card process to improve and eliminate the manual process for EMV Credit Card. (Credit card statement, TAEC(Travel Allowance Exchange Currency), Auto CIF linkage, Mass Launch upload for Credit, 3D secure, EMV-IVR credit card activation), New product end to end verification.
2)CAMS – Customer Authentication Management System:
Online Banking Refresh: Customer Authentication Management Services (CAMS) is a One-Time Password (OTP) based Authentication solution to replace the existing User Security Authentication process (USB token and Multifactor authentication) for International Internet Banking website.
•Performed Agile development practices including testing and continuous integration to improve overall execution speed and product quality.
Technologies: HP ALM 11.0, Sybase, J2EE, JSF 1.2, Web Sphere 8.1, AIX, JIRA.
3) GCS Mobile banking (Scotia Bank Dominican Republic – SBDR)
GCS is a mobile banking vendor that integrates with BNS to provide BNS customers with banking capability on their registered phones. TPago mobile network customers can use their SBDR retail deposit and credit card account products as funding sources to perform various transactions (Account Activation, Inquiry, Bill payment, Funds Transfer, Airtime Top up and Cash Advance) 24 X7 by using Mobile banking.
4) IVR - Telephone Banking
Interactive Voice Response (IVR) is a Telephone Banking which is performed through TeleScotia to enable Customers to bank 24 X7 for services like Acccount Enquiries, Bill Payments, Transfers, Forex Enquiries, Password reset(PAC Reset), EMV Chip Credit Card activation.
Lead the all Testing activities for the New Security Policy SHA-2 for IVR/Voice Genie System
Technologies: IVR, J2EE, DB2, Tomcat, JIRA, HP ALM.
5) NGN Project: Next Generation Network
This project is about network upgrade of BNS Barbados Banking to Next Generation Network (NGN).
Technologies: Aldon bug Tracking Tool, HP ALM 11.0.
6) Integrated Payment System IPS & ACH
IPS is a new business banking service layer that sits between the external payments systems LEAP and Scotia bank’s core banking system. IPS will contain most country-specific settings, parameters and validations that are configurable upon request by sites. IPS can exist in both ACH and Non-ACH sites.
Technologies: Java, J2EE, JSF 1.2, DB2, WebSphere 8. 1, Aldon bug tracking tool, HP ALM, QTP 11.0.
7) LEAP-CMS International Internet Banking: -
The project LEAP CMS is an initiative to create a new on-line business banking system to replace the current vendor offering for small business, commercial and corporate customers in the Caribbean [S1]. In addition, the project will include the development of multi-country CMS solution for both the Caribbean (on Scotia Globe) and Central America (on Scotia Pro).
Technologies: Sybase, Aldon bug Tracking Tool, HP QC 9.0, 10.0, QTP 10.0, Web Sphere 6.1
Royal Bank of Canada (RBC) Jan 2007 to March 2010
I worked as Investigation Analyst in RBC, and my responsibilities are to investigate all the returned instruments (Cheques, Drafts, Bonds) processed by all branches which come through Symcor.
This job required to access many RBC applications (Service Platform(Siebel), Sales Platform, IRIS, IBM OnDemand and AS400 to discover the reason for the return.
During my tenure at RBC I also performed End User Testing of following software application to go paperless.
Cheque Image Exchange (IRIS): CIE is a multi-layer project within RBC Financial Group is developed to become compliant with the Canadian Payments Association (CPA) mandate to exchange and settle payment items via digital images. The objective of this application is to provide a paperless cheque clearing and settlement environment.