(M) +1-647-***-**** firstname.lastname@example.org
Results-driven Solutions Architect with extensive experience in spearheading the management, design, development, implementation and testing of IT solutions. Recognized leader, applying high-impact technical solutions to major business objectives with capabilities that transcend IT operation boundaries. Adept at working with management to prioritize activities and achieve defined project objectives; able to effectively translate business requirements into technical solutions. Committed to helping organizations achieve maximum benefit from their IT investment, through meticulous testing, QA, research, development and implementation of technologies. Broad industry experience includes Banking, Airline, Retail, Government sectors, Healthcare, Insurance, Finance and Legal. Effective project leader and problem-solver with advanced analytical, logical & technical skills and a hardworking mentality. Seeking to apply expertise and extensive experience in infrastructure to take on a challenging new role with a growing team. History of designing and developing successful systems & storage solutions, low level designs & business & technical presentations. Knowledgeable about a wide range of design and testing approaches for the deployments using agile methodology.
TOGAF 9.1 Certified
Business Process mapping
Requirements gathering & scope documentation
Technical Support & training
Partner & Collaborate with various teams.
Stake holder management
Knowledge of various cloud platforms
Continuous Integration & continuous deployment
Understanding of Dockers, Kubernetes, Github,
Ansible & Devops.
Proof of Concepts, Service releases.
Knowledge of various operating systems like Aix, Linux, Windows, Hypervisors – Vmware, Hyper-V
IT project management
Technical Response to RFP’s
Design, Architect, Deployment specialist
Knowledge of Agile methodology
Test planning & articulating results
Datacenter Infrastructure management
IBM San & Storage solution expert
Problem Solver & analytic expert
Knowledge of ITIL processes.
Software defined Infrastructure / Datacenter
Governance & compliance
Disaster recovery & High Availability
Certifications & Trainings
TOGAF 9.1 CERTIFIED
IBM ENTERPRISE STORAGE TECHNICAL SUPPORT V5
IBM MIDRANGE STORAGE TECHNICAL SUPPORT V4
BROCADE CERTIFIED FABRIC PROFESSIONAL GEN5
IBM SYSTEM P CERTIFIED
External training done for Dockers, Kubernetes, Github & Ansible. External training for AWS solution architect associate. Work History
Competency Leader SAN & Storage 07/2011 to 08/2018 Gulf Business Machines – Dubai, Dubai
Lead all the SAN & Storage projects across all the GBM locations, providing the best technical solutions & the strategic decisions to improve the customer infrastructure to make sure they get a very good view on the TCO & ROI.
Managed over 40 projects with the total value of more than $100 million.
Collaborating with stakeholders in technology and business in defining architecture possibilities and futures.
Preparing the low level & high level design documents & SAN storage implementation architecture documents.
Helping sales & pre-sales teams to make sure we choose the right solution for the right customer based on the areas of concerns, pain points & their strategy for the future growth & help them embrace the technology advancements to grow business.
Work with sales teams to provide the technical response to the RFP’s & Solution requirements mapping to business strategy.
Lead all the solution walk-through & design discussions with clients technical / business executives to help them realize the cost to benefits value on the proposed solution.
Deployment lead for all the SAN & storage projects, including green fields, migrations, transformation, data center movements, technology refresh projects.
Various requirement gathering, discovery & analysis to ensure the requirements are well understood & convert them into meaningful architectures & designs to deploy.
Understand & identify the risks / issues or show stoppers with various aspects of solution to reduce & highlight the impact to the project deliverables & overall project lifecycle with pro-active measures.
Improve the customer’s infrastructure, where he gets immediate value from the new technology & solutions. Examples:-
A) Achieved optimized resource utilization for storage virtualization project with one of the world’s leading airlines which helped them bring all their legacy heterogeneous storage environment under IBM SVC which helped a lot to save administrating & licensing cost & made them free some admin resources to take new roles instead of all handling each storage platform silos. B) Deployed IBM FS900 solution to a banking customer who was able to reduce the end of day jobs from 4 hours to 1 hour & which in return helped customer to grow his application portfolio & roll out new projects much efficiently.
C) Client was paying very heavy maintenance cost for almost 40 legacy IBM power servers, we designed a solution with new IBM power 8 servers & migrated the environment to 4 X P870 servers, Customer noticed very high improvement on performance as well as saved high cost on rack space, power, cooling & maintenance.
Determine project specifications by thoroughly studying performance standards, requirements, and technical studies & research for the future architectures.
Manage end to end project life cycle & monitor the implementation progress.
Confirmed product performance by performing tests and troubleshooting difficulties.
Maintained project schedule by monitoring resource performance & the project timelines.
Monitored installation and operations to consistently meet rigorous customer business requirements.
Provide an exhaustive in-depth implementation design to ensure optimal Performance, availability and to also ensure the integration of application requirements as per best practices.
Optimization and Consolidation Assessments - Analyze customer's existing environment, isolate potential issues/bottlenecks and suggest possible recommendations.
Performance analysis - Isolate Bottlenecks and resolve issues affecting the performance of production environment.
Senior Consultant, Technical Support Executive 01/2011 to 09/2011 Capgemini India Pvt Ltd - Pune – Pune, Maharashtra
Coordinated with systems partners to finalize designs and confirm requirements.
Troubleshot issues by understanding them, diagnosing the root cause and coming up with effective solutions.
Observed system function to verify correct operations and detect errors.
Ensured proper installation of storage devices, servers, operating systems and software.
Maintained records of daily data communication transactions, problems and remedial actions taken.
Followed internal procedures for change management, incident management and escalation.
Evaluated and conducted technical and functional research and analysis.
Prepared detailed technical design specifications for programs.
Applied performance tuning techniques & Implemented new services into production.
Contributed to the continuous improvement of technology systems based on learning from ideas, client implementation, and previous experiences.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Designed and implemented new server standards for core business services.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Supervised and provided direction to six technical direct reports regarding UNIX & storage activities. SAN Storage Administrator 08/2008 to 01/2011
IBM India Private Limited – Pune, MH
Installing, configuring & managing the IBM enterprise & midrange Storage & the SAN switch devices.
Managing SAN & Storage environment of over 2 PB
Creating volumes & managing the end to end fabric connectivity.
Zoning of the systems, storage & tape devices
Deploy Flash copy & Copy Services.
Deployment of IBM power systems.
Managing Firmware upgrades on all Storage & SAN Devices.
Data Migrations across storage systems & BC/DR setup.
Installed software, modified and repaired hardware and resolved technical issues.
Managed customers' expectations and experience to a high degree of customer satisfaction.
Defined and documented technical best practices. Technical Support Executive 11/2006 to 08/2008
IBM Daksh Business Process Services Pvt Ltd – Pune, MH
Providing Support for HP Desktop & laptops.
Conduct technical case review meetings at least once a week.
Insure the use of appropriate case documentation and closure templates for all customer types.
Documented Call Coaching on all Support Engineers.
Taking supervisory calls and Escalations and working on cases where the customer wants Escalations.
Disk & other hardware failure diagnostics.
Operating system support on the HP Desktops & laptops. Education
Bachelor of Science 2006
University of Pune - Pune - Maharashtra