Administrative specialist
Resume:
JESSICA ALLEN
Administrative Specialist
*** ******** **, **** ***** Nc, 27260 815-***-****
**********@*****.***
I am an Administrative Assistant who is seeking a position in a fast-paced environment where attention to detail, an exceptional ability to multi-task, problem solve, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers.
EXPERIENCE
AUGUST 2018 -OCTOBER 2018
ADMINISTRATIVE ASSISTANT, HMC Partners
Answer phone calls and cover reception desk.
Managed and updated CRM system.
Maintained computer and manual filing systems.
Went above my duties by updating the filing system for human resources, organizing more than 700 past and current employee documents.
Handle sensitive information in a confidential manner.
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Produce and distribute correspondence memos, letters, faxes and forms.
Handel expense reports.
Provide information by answering questions and requests.
Take dictation, generate reports.
Research and creates presentations.
Handle multiple projects.
JULY 2017- DECEMBER 2017
OFFICE SUPPORT ASSISTANT, Civilian Human Resources Office
Received award for outstanding work ethic.
Managing filing system.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Maintaining supply inventory.
Maintaining office equipment as needed.
Creating, maintaining, and entering information into databases.
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Produce and distribute correspondence memos, letters, faxes and forms.
FEBRUARY 2017- AUGUST 2017
MEDICAL OFFICE RECEPTIONIST, SOUTHEASTERN HEALTHCARE
Welcomes patients and visitors by greeting them.
Ability to work with several operating systems, including Windows, Mac OSX, and Linux
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Maintains patient accounts by recording & updating personal and financial information.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.
Protect patients' rights by maintaining confidentiality of personal and financial information.
MAY 2016- NOVEMBER 2016
SUPERVISOR/RESOLUTION EXPERT, ALORICA
Manage a team of call center agents.
Talk to customers over the phone, email, online or social media to resolve their questions or concerns.
Maintained a 96% satisfaction rating when resolving escalated calls.
Train and motivate call center representatives as they answer questions.
Monitor representative progress, provide coaching when necessary.
Motivate and encourage agents through positive communication and feedback.
Maintains and updates customer information as necessary.
Calmly attempts to resolve and de-escalate any issues.
Responds to requests for assistance and/or possible processing of credit card authorizations.
Track call-related information for auditing and reporting purposes.
Provide feedback reports on call issues related to downtime and/or training issues.
Ensuring agents understand and comply with all call center objective & performance standards.
JULY 2015- FEBRUARY 2016
MEDICAL CALL CENTER CLERK, CAMP LEJEUNE NAVAL HOSPITAL
Schedule appointments according to TRICARE access standards.
Verify and change patient demographics when needed.
Register all registered eligible beneficiaries into the appointing and registration system.
Review available appointments and schedule the appointment selected by the beneficiary and /or provider.
Cancel and reschedule appointments requested by the beneficiary and /or provider.
Act as the Patient Contact Representative for Appointment Call Center.
Answer complex appointment questions and serve as a patient resource.
JUNE 2014- NOVEMBER 2015
RETAIL SUPERVISOR, SAM'S CLUB
Improving customer service experience.
Exceeded retail sales goals by an average of 18 percent.
Taking ownership of customers issues and following problems through to resolution.
Set a clear mission and deploy strategies focused towards that mission.
Maintain an orderly workflow according to priorities.
Answer customers' questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Design and set up advertisement, display merchandise on shelves, counters, or tables to attract customers and promote sales.
FEBRUARY 2014 -JULY 2015
ADMINISTRATIVE ASSISTANT, FAMILY AND FRIENDS VETERANS ASSOCIATION
Experience with maintaining office budget.
Digitized more than 8000 company files.
Operate telephone switchboard, answer, screen, or forward calls, provide information, take messages, or scheduling appointments.
Enroll individuals to participate in programs and notify them of their acceptance.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Keep records of materials filed or removed, using logbooks or computers.
Perform general office duties such as typing, operating office machines, and sorting mail.
Scan or read incoming materials to determine how and where they should be classified or filed.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
DECEMBER 2013 TO JUNE 2014
MEDICAL FILE CLERK, SYMPHONY OF JOLIET
File paperwork and reports in patient charts, ensuring they are completed in an accurate and timely manner.
Creates digital images of paperwork to be stored in the electronic medical record.
Ensures files are stored in the designated area according to storage procedures.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Files paperwork and reports in patient charts, ensuring they are completed in an accurate and timely manner.
EDUCATION
NOVEMBER 2016 TO NOVEMBER 2018
ASSOCIATE, Joliet Junior College
JUNE 2013
HIGH SCHOOL DIPLOMA, JOLIET WEST TOWNSHIP HIGH SCHOOL
3.5 GPA, Student Good Citizen Award, Volunteer service Award, National Young Leader Nominee
CERTIFICATIONS
Certified Medical Administrative Assistant (CMAA)
This certification gives me an advance understanding of the skills and knowledge needed to work in the front office of a medical practice.
Certified Cardiovascular technician (EKG) This certification allows me to aid physicians in diagnosis and treatment of heart, lung, and blood vessel disorders by conducting invasive and non-invasive diagnostic tests of cardiovascular and pulmonary systems.
CPR/AED(BLS) This certification allows me to respond to breathing and cardiac emergencies.
HIPAA Compliance This certification ensure that I have the knowledge to handle patient’s personal information confidentially and correctly.
SKILLS
Microsoft office
Customer Service
QuickBooks
Microsoft Excel
Managing Databases
Scheduling
Bookkeeping
Data Entry
Administrative Support
CRM Systems
Supervisor
Receptionist
3.4 GPA, Hagan Scholarship recipient
Attn: Any periods of short-term employment or extended unemployment over the past five years were a result of frequently moving, due to my connection with the military.
Thank you for viewing my resume.
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