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Customer Service Manager

Kampala, Central Region, Uganda
October 18, 2018

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Personal Details

Name : Olul Alfred Joachim

Nationality : Uganda

Date of Birth : 27th June 1982

Profession : Accountant

Contact Address : P.O.Box 3339

Kampala, Uganda

E-mail :

Telephone : +256***-******


Areas of competence

I am a self motivated and results oriented accountant of high integrity with a positive attitude towards work and a keen eye for detail. I have excellent communication skills; both written and spoken, with good interpersonal and analytical skills. I am an outgoing young man, comfortable with colleagues from different cultural backgrounds and at ease with self during unsupervised assignments.

Working Experience





April 2016 – April 2018

NOM Int. Ltd

P.O Box 21806


Admin. & Finance

Maintenance of all Company accounts and handling of Finances.

Administrative management of Staff.

Maintaining Company’s registered office

Organizing Company’s board meetings

Taking & documenting minutes of board meetings.

Managing & storing Company records e.g. Reinvestments, property, Payroll, Insurance, taxation(VAT,PAYE,Corporation tax)

Liaison between the Company and its Stakeholders and Shareholders

Aug 2014 – March 2016

Excel Group Ltd Juba S.Sudan

Project Manager

Maintenance of all accounting records for the Company

Administrative management of all Staff

Head of all Procurements

Sept 2007 – July 2014


P. O Box 23841, K’la

Billing Assistant

Taking actual meter readings for billing purposes as scheduled by the billing calendar and report any anomalies to the metering section

Collecting other data relating to anomalous bills for the purpose of correcting such data.

Verification of billing data for new connections and relaying it for action or reaction.

Distributing customer bills.

Nov. 2005 – August 2007

Tasha Agro

Industries (U) Ltd, P.O Box 28137, K’la

Branch Accountant

Maintaining books of accounts plus debtors and creditors ledgers.

Handling petty cash and imprest system plus preparation of all cash vouchers.

Banking and bank reconciliation of all daily cash sales and bank register.

Preparation of monthly finance and management reports.

Carrying out internal audit with emphasis on stock.

Education Background




June 2017- To Date


Level 2


Kyambogo University

BSc. Accounting & Finance


Premier High School

Uganda Advanced Certificate Of Education (U.A.C.E)


St. Mary’s College Kisubi

Uganda Certificate Of Education (U.C.E)


Speaking Reading Writing

English Excellent Excellent Excellent

Luganda Good Fair Fair

Alur Native Native Native


I successfully attended training on customer service in basic customer service, proactive customer service; service mentality, business communication skills and time management in September 2009 with NFT consult Ltd.

I also attended training with Intelligent Performance in December 2009 with the theme “unleash your work place effectiveness and potential. In this training, we focused on work place effectiveness, teamwork, and communication.


Mrs. Maria Drale


NOM International Ltd

P.O Box 21806 Kampala

Tel: +256*********

Mr. Bautu Robert

Partner & Head of litigation/

Natural Resources Department.

Arcadia Advocates

Tel: +256*********

Mr. Ahabwe John

Financial Controller

Movit Uganda Ltd.

Audit Manager

Kumanya Karakuzi & Co.

Certified Public Accountant

Tel: +256*********

Contact this candidate