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Sales Customer Service

Las Vegas, NV
October 21, 2018

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Accomplished sales professional who excels at working with customers and ensuring all expectations are met. Dedi- cated to identifying the needs of customers promptly to recommend products and services to them enabling the busi- ness to grow.


Leisure Sales Coordinator - The Venetian Resort Hotel Casino – 12/2012 - Present

• Answer RFP’s - Quote, negotiate group rates and create group contracts for leisure and sales groups of 10 or more suites.

• Complete hotel profile in Lanyon, Signature partner portals & partner websites.

• Assist and manage partner relationships (OTA, GDS & Wholesale) accounts

• Served as a main contact on accounts such as Expedia, American Express, Altour, etc during managers time off or while on travel.

• Attended local trade shows and OTA office visits as company representative

• Maintained and organized Travel Agent database using CRM.

• Liaise with internal departments as soon as issues arose to immediately find resolution before guest chal- lenges escalated.

• Support with completing managers TRF (Travel Request Form), schedule managers office visits, complete, prepare shipping of collateral & gifts using FedEx and complete expense report.

• Track, prepare & fulfill gift certificates (reservations, shows & meals)

• Prepared RFD's & Invoices

• Prepare Mid and Post-Mortem offer reports to track offer performance.

• Coordinate FAMs & Site Inspections (reservations, site keys, meals and shows)

• Served as Leisure Sales Coordinator trainer for new hires Group Coordinator - The Venetian Resort Hotel Casino – 8/2010 - 12/2012

• Prepare weekly sales reports

• Enter event space in Delphi w/proper approvals

• Manage and requests approval on event space and pools.

• Produced ad hoc reports and documents for senior team members.

• Communicate with managers of any space conflicts Sales Assistant - The Venetian Resort Hotel Casino – 8/2007 - 8/2010

• Assistant to 2-3 managers

• Prepare and process hotel groups contracts using Delphi program (redline contracts)

• Arranging client site visits (transportation, hotel reservations & shows)

• Assist with manager travel arrangements & expense reports as directed

• Answer and manage incoming calls and messages


Kaplan University - Davenport,IA

Kauai Community School for Adults - Lihue, HI - HIGH SCHOOL DIPLOMA Skills

Prioritizing Workflows, Relationship building and management, Oral and written communication, Account management, strong enthusiasm, Scheduling, Customer Service, Self-motivated Cheryl-Lin Sarmiento 8548 Lost Gold Ave

Las Vegas, NV 89129

T 702-***-****

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