Customer Service Medical
Resume:
MINU KURIAN
Sunnyvale, TX ***82
TEL: 682-***-****
E-MAIL: **************@*****.***
PERSONAL SUMMARY:
A highly competent, motivated and enthusiastic administrative assistant with 12+ years of experience, working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people.
Accomplished, results-driven customer service professional with 10 years of experience, known for consistently providing high-end customer services, and leading teams to ensure customer satisfaction at each step. Actively oversees the work of team members to ensure delivery of exceptional services and assistance, in accordance with set protocols. Highly skilled in client interaction. Demonstrated ability to handle multiple tasks in a fast-paced, busy environment. Remains calm in high pressure situations.
Currently looking for a suitable position with a reputable company.
KEY SKILLS AND COMPETENCIES
Strong organizational, administrative and analytical skills.
Excellent spelling, proofreading and computer skills.
Ability to maintain confidentiality.
Excellent working knowledge of all Microsoft Office packages.
Ability to produce consistently accurate work even whilst under pressure.
Ability to multi task and manage conflicting demands.
Ability to type at least 60+ wpm.
WORK EXPERIENCE
Medical secretary / Gastroenterology Program Coordinator in the Gastroenterology / Hepatology Department with HAMAD MEDICAL CORPORATION (November 1, 2006 – 30 June 2018).
Duties and Responsibilities:
Reporting to the Head of the department, Director of Nursing & Gastroenterology Fellowship Program Director. Assist them in the day-to-day administrative work.
Assign duties for the fellows and residents, on rotation.
Arrange clinic coverage for physicians on leave, on-call duties
Maintain physician records (Consultants, Specialists & Fellows), updating their files, reminders for the course and other requirements.
Physicians credentialing & privileging and licensing.
Organizing conferences & meetings of the unit.
Arrange for the travels, leave arrangements for the doctors in the department.
Prepares timesheet.
Coordinator of the unit within the corporation and the companies and vendors in the country.
Schedule and confirm patient diagnostic appointments, endoscopy appointments and medical consultations.
Census of the procedures, daily monthly & yearly.
Compile and record medical charts, reports, and correspondence, personal computer.
Answer telephones and directs calls to appropriate staff.
Receive and route messages and documents such as laboratory results to appropriate staff.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
A good knowledge in operating office equipment such as voice mail messaging systems, word processing, spreadsheet, and other software applications to prepare reports, letters, case histories and medical records.
All required Correspondences and medical records sent by mail, e-mail, or fax to the concerned physicians.
Clerical and administrative functions, including ordering and maintaining an inventory of supplies.
Schedule appointments for visiting consultants for IBD & Hepatology from abroad and arrange the schedules in the unit for them according to their period of visit. (Both patients and physicians from other departments).
Training the clerks and assigning duties for them.
Outpatient clinic Scheduling clerk (part-time) with Hamad Medical Corporation (January 2015- 30 April 2018)
(Worked in Gastroenterology / Urology / Neurology / Anesthesia / Rheumatology / Pediatrics / Nephrology Rheumatology outpatient clinics)
Duties and Responsibilities:
Schedule / Reschedule appointments for patients as per the order of physicians.
Check-in patients on the day of appointments in different clinics as per the assignments.
Other clinical works as required and to direct patients according to their appointments.
Census and timesheets.
Credentialing Officer with Hamad Medical Corporation (29 January 2006- 31 October 2006)
Duties and Responsibilities:
Facilitates the licensing, credentialing, privileging, recruitment and other related operational processes.
Credentialing & privileging of locum / visiting consultants / new recruits / permanent staff.
Maintains appropriate records on all potential applicants and permanent medical staff.
Maintaining the credentialing & privileging database.
Maintain documentation of continuing medical staff education.
Preparation of credentialing reports and action items for credentialing committee, Medical Board of trustees.
Disseminate correspondence from the board of Medical staff leadership and to the rest of the medical staff in so far as decisions related to credentialing privileges and special request.
Maintenance of performance related data for medical staff members by coordinating information from individual clinical department.
Administrative assistant with INSHA Contracting & Trading W.L.L from July 2005 to January 26, 2006.
Duties and Responsibilities:
Preparing contracts, Assist the manager in interviewing, collect the necessary documents from candidates and contacting them.
Arrange meetings and travel assistance to managers.
Maintain medical records and correspondence files.
Answer telephones and directs calls to appropriate staff.
Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, financial statements, and letters.
Front Office Assistant / Secretary with Consolidated Gulf Co. W.L.L (01 November 2001 – 30 July 2002)
Duties and Responsibilities:
Attending telephone calls.
Handling PABX system.
Arrange meetings for the Chairman and Director.
Handling faxes and e-mail, drafting company letters, contracts, travel arrangements for the employees, attendance register for all the employees, document control, filing and retrieving as necessary, making purchase orders, invoices etc.
Customer services agent with Doha International airport. (Qatar Aviation Services and Qatar National Travel). (March 1991 – October 2001)
Duties and responsibilities:
Checking in passengers in different airlines & labeling the baggage according to the destination,
Checking visas and other travel documents
Providing assistance to unaccompanied minors, elderly passengers, young passengers, VIPs, etc,
Boarding the flight
Transfer desk duties, handling transfer passengers, missed flight passengers,
Handling VIP lounge, first and business class counters etc.
Training the newly recruited
Worked 1 year as secretary / baggage services agent with Qatar National Travel at the lost and found baggage section.
Duties and Responsibilities:
Attending telephone calls, sending telex to different stations, passing the telex to different departments, coordinating with different departments and airlines, filing and retrieving the same as needed, dealing with passenger complaints and tracing baggage, making missing reports, etc.
EDUCATIONAL QUALIFICATION
B.Sc (Bachelor of Science with Chemistry as main subject and Physics and Mathematics subsidiary)
TECHNICAL QUALIFICATIONS
Passed typewriting exam and have a good speed in English typing.
Successfully completed the course on Word Star 6.0.
Successfully completed MS-Office 2000.
Successfully completed PGDCA.
Successfully completed Oracle.
COURSES
BASIC LIFE SUPPORT COURSE
FIRE & SAFETY COURSE
MAJOR INCIDENTS
HEALTHCARE RISK MANAGEMENT
TRAININGS ATTENDED
Successfully completed the Medical Coordinator training conducted by Hamad General Hospital.
Hospitality Workshops (World of Service, World of Welcome, World of Opportunities, Take the Lead)
Attended the Medical Staff Office training for Department Secretaries.
Attended yearly IBD conference in Qatar.
GME Coordinators training.
AIRLINE COURSES ATTENDED
Passenger Care Orientation Program with Emirates in December’ 93.
Customer Service Excellence course with Kuwait Airways in June’ 94.
Passenger/ Customer Service seminar with Gulf Air in January’ 96.
Customer Services and Satisfaction Skills course with Management Development group in March’ 96.
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