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Customer Service Manager

Royal Oak, MI
October 21, 2018

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Dana Minando Cell Phone: 248-***-****

**** ******** *****:

Clawson, MI 48017

Objective: To obtain an administrative-related position where I can utilize my computer, People

Management and Organizational skills.

Education: Detroit College of Business Warren, MI

Bachelor of Business Administration Management

Skills: MS Word MS Excel MS Power Point Problem Solving

Administration Cerner AMPFM Allscripts

Customer Service Project Management

Work History:

Karmanos Cancer Center October, 2004 - September, 2017

Hired as an Administrative Assistant and progressed to a Clinical Data Manager

* Provided parking and badging access to employees.

* Reserved conference rooms for management meetings.

* Created Length of Stay reports for Doctors and Employees.

* Handled to put Bills on hold until authorized to release the bills.

* Handled to release bills for payment to Insurance.

* Provided administrative support to the Utilization and Facility Planning Departments.

* Put policies into proper format to be put into the Hospital Intrasource System.

Union Pacific Railroad September, 1976 - December, 2001

Hired as an Administrative Assistant, and progressed to an Office Manager and Secretary to the General Manager

* Provided customer service assistance to the automotive companies, which included

tracking of their automotive multilevel and boxcar shipments.

* Supervised and coordinated the tasks of two administrative personnel and two sales


* Audited and managed the accounts payable process for payments to nationwide


* Created statistical worksheets, presentations, and correspondence on transit studies

for salespersons to make presentations.

* Managed all aspects of the day-to-day operations of the automotive marketing/sales

office which included filing, coordinating inbound and outbound mail, and ensuring all

Office machines are working properly.

* Conducted statistical analysis of various reports including call frequencies, number of

Carloads of each account on a monthly basis, and expense reports for the sales personnel .


James Hall – Director, Facilities Management, Karmanos Cancer Center 313-***-****

Kirsten Dahlgren – Manager, Utilization Management, Karmanos Cancer Center 313-***-****

Lisa Engles – Manager, Infection Control, Karmanos Cancer Center 313-***-****

Mary Ellen Lesperance – Manager, Infection Control, Karmanos Cancer Center (Retired) 586-***-****

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