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Administrative Assistant Manager

Arlington, TX
October 21, 2018

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Brittany Dowell


Professional Summary:

Office Manager and Medical Billing Specialist with 7 years of hands-on experience. Eager to apply adeptness at handling and overseeing office routines and billing procedures through verifying completeness and accuracy of claims, and following up on delinquent accounts to ensure timely payments.

Core Strengths:

Very Timely, Charismatic, relationship builder

Fast learner & Innovative

Advanced knowledge of MS Office Suite Application.

Maintains High Standards of Excellence

Excellent communication & verbal skills

Organized with attention to detail

Self- Motivated, Dependable

Multi-Tasked Leader

Work Experience:

Trinity Healthcare Fort Worth, TX June 2017- Present

Accounts Receivable

Medicare Billing Specialist

Bill all Medicare, Medicare Replacement and Commercial Insurance Policy.

Work hands on with Business Office Managers to make sure patient account are setup correctly for billing.

Post cash deposit

Follow up on claims

Meet Monthly collections benchmark

Parallon-NPAS Dallas, TX February 2017-June 2017

HMO Billing Insurance Representative

Contacting insurance companies and check claim status for hospital bills. Work with PHI and HIPPA compliance.

Contact guarantors to obtain insurance information

Inform guarantor of insurance payment status

Develops, implements, and maintains the practice revenue cycle training materials.

Accurate and timely follow up and resolution for all accounts receivable reporting

Meeting and Maintaining collection metrics and goals

Works all denials, appeals, and corrected claims collaborating with the biller

Home Care Image Services, Inc. -- Mabank TX, April 2008- October 2016

Administrative Assistant/Human Resources Manager

Documents Human Resource actions by completing forms, reports, logs and records

Review and submit resumes for job postings to HR Director

Maintains Confidentiality of patient records

Maintain QuickBooks entries

Proficiency in CPT codes, ICD-9 and ICD-10 codes, and use of modifiers

Audit, send and track physician orders

Scan and attach signed orders when received & Assure timely receipt of Physician signature

Communicate with Physician office regarding orders to be signed, 60 Day Summary & Discharges

Order all Medical supplies, Keep inventory of all supplies and helps clinicians obtaining supplies

Input Bi-Weekly Payroll

Order DME for patients after admitted to services

Demonstrate commitment, professional growth and competency

Promotes positive, supportive, respectful communication to patient and families, referral sources and employees.

Input Medicare and Advantage plans Insurance Verification

A Trinity Valley Home Health and Therapy Services May 8, 2012 – Aug 24, 2015

Administrative Assistant -- Athens TX,

Answers the phones and performs intakes.

Initiates the hiring process for health care workers

Process applications, background screenings, testing, and reference validations.

Orients caregivers and maintains current caregivers’ files in accordance with policies and procedures.

Records employees information such as personal data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.

Input Bi-Weekly payroll.

Input Medicare billing and related accounting data into the computer.

Orders and maintains office supplies, forms and equipment.

Schedules shifts by matching caregivers’ qualifications and availability to clients’ needs.

Send out MD Orders, uploads PT notes and 485’s to patients’ charts.

Keep track of employee’s car maintenance log

Perform Weekly chart audits

Perform monthly employee in-service meetings.

Winning Strategies Athens, TX August 2007 – April 2008

Admission Representative

Managed upset customers, conflicts and challenging situations

Build rapport, listen, clarify and manage conversational flow

Work in teams and in a self-directed environment

Became the lead “go-to” person for new representatives and particularly challenging calls as one if the company’s primary mentors/trainers of both new and established employees.

Produce weekly call reports for managements

Provided detailed information on services and products to customers.


Malakoff High School Malakoff, TX (H.S. -Diploma) May 2007

Everest College Dallas, TX (Associate of Business Administration)April 2017

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