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Customer Service Executive Assistant

Location:
Hayward, CA
Posted:
October 21, 2018

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Resume:

MARY (aka MALIA) LUZANO

Hayward, CA *****

Cell: 510-***-****

ac7f7k@r.postjobfree.com

Skills Summary

QUALIFICATIONS: Highly energetic and dedicated administrative analyst with

excellent organizational skills and work ethic. Positive “can do”

attitude providing highest quality, accuracy, and efficiency.

SKILLS

SKILLS

SKILLS

Executive Support

People-Oriented/Customer Service

Detail Oriented

Self-Motivated/Self-Efficient

Process Expense Vouchers

Accounts Payable

Office Management

Handles Confidential & Sensitive Items

Employee Files Current

Project Management

Auditor Trainee ISO 9000:2015

11686 KPH Alpha Numeric

Problem-Solving

Multi-Tasking

Calendar Management

Time Management

Strong Organizational Skills

10042 KPH 10 KEY

Oracle, Salesforce, Source One, CLIMS, M2M

Microsoft Word, Excel, Outlook, PowerPoint

Telephone Etiquette – Phone Answer/Transfer/Screen

Work

History

RMA Report Writer Specialist 11/2016 – 06/2018 (Contract Completed )

S&C Electric Co, Alameda, CA 94501

A global provider of equipment & services to manufacture switching, protection and control of electric power systems.

Administer Return Material (RMA) procedures in accordance with company requirements.

Composed and completed on-time Case 3 RMA (Returned Material Authorization) Reports.

Posted Case 3 reports in SharePoint prior approval from QA Manager and Regional Vice Presidents.

Upheld a high level of attention to quality, teamwork and safety issues of devices.

Diligently respond to QA Manager’s and/or RVP’s inquiries of RMA Case 3 reports.

Audited QA’s monthly workflows to ensure data validations in Oracle and SharePoint correlates with each other.

Proficiently managed and utilized weekly RMA reports.

Researched, verified and corrected RMA discrepancies listed from the Oracle workflow metrics..

Utilized internal Customer Management System (Salesforce) to retrieve missing data Oracle for report generation.

Responsible for maintaining Customer Support Process (CSP) data base using Salesforce.

Auditor Trainee for ISO 9000:2015.

Volunteered, assessed and completed reports for 2017 & 2018 Safety Awareness for RMA group.

Backup for the RMA Administrative Assistant.

Caregiver/Advocator 09/2014 – 09/2016

Private Family, Antelope, CA 95843

Patient has Congested Heart Failure (CHF) required 24/7 care, surgically implanted an LVAD (Left Ventricular Assistance Device) in May 2015, and received a heart donor, for a heart transplant late January 2016.

Assistance with personal care, change medical dressing, medication reminders, doctor

appointments, lab work, meal preparation, house cleaning and advocator.

Data Entry Specialist (Customer Service) 09/2013 – 09/2014 (Contract Completed)

Crescendo Bioscience, South San Francisco, CA 94080

Supported the lab technicians and customer service team by entering Patient Health Info (PHI) data into the lab information system (CLIMS).

Reviewed and scanned Test Requisitions (TRs) to ensure guidelines are met.

QA data to ensure accuracy, validity, and completeness after data entry.

Managed, controlled and archived PHI documents and in compliance with HIPAA.

Generated Patient Letters by formatting/merging using EXCEL and WORD.

Updated patient demographics and/or insurance information. Correct discrepancies.

Provided & initiated administrative support/office systems (postage, fax, photocopier, & scanner).

Sales Associate 12/2012 – 01/2013 (Seasonal)

Macy's, Newark, CA 94560 11/2011 – 01/2012 (Seasonal)

Served/maintained a friendly and professional customer interaction at various depts. (Fragrances/Cosmetics, Juniors, Lingerie, Men's, Accessories/Handbags, Petites/Sportswear, Children's, Housewares)

Performed customer service including complaints of inside sales and phone inquiries.

Opened and closed cash drawers and write-up bank deposit form.

Meeting/and or exceeding sales goal for the day.

Engineering Specialist (Technical Publications) 1997 - 2005

United Airlines, San Francisco, CA 94128

Managed and ensured the on-time publications in accomplishing goal targets for assigned aircrafts and 22 miscellaneous manuals at 100% on Regular Revisions.

Provided training to TDCs and TPOs of workflow priorities on processing aircraft & miscellaneous manuals from Regular to “HOT” revisions, and special projects.

Developed an internal “Quality Checklist” and trained the AMM (Aircraft Maintenance Manual) staff to ensure publications are issued error-free.

Documented and coordinated training conversion from MAC systems to the PC systems.

Researched aircraft documentations for aircraft maintenance, and displayed thorough practice in editing and proofreading.

Diligently worked with the engineering staff to provide technical services and resolving differences of technical publications.

Compliance to FAA regulations and policy of manual audits; resulting in spotless audits.

Executive Secretary/Accounts Payable 1991 - 1995

SKS Die Casting, Alameda, CA 94501

Provided administrative support to company President, Vice President, and CEO including budget preparation, project assistance, report writing, and system network troubleshooting.

Sort/log mail, filing, faxing, copying, answering/screening/transferring calls, office supplies inventory, travel arrangements, shipping/receiving, purchase orders, and postage equipment.

Maintained a reception environment greeting visitors, clients and staff members.

Managed, maintained, processed, and kept records of A/P invoices up-to-date using M2M database.

Education

NAME

LOCATION

MAJOR

Sacred Hearts Academy/Farrington

Honolulu, HI

High School Diploma

SOME COLLEGE COURSEWORK

College of Alameda

Alameda, CA

Business Administration, Psychology

Vista College

Berkeley, CA

Computer Courses

UC Berkeley

Berkeley, CA

Writing Skills



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