To attain the peak of success with my hard work and potential in shortest possible time. To yield better work prospective to the organization, and a competitive working environment to my subordinates with full encouragement and whole-hearted participation.
BE (ECE) Velalar College of Engineering, Erode. 72% 2010
D.E.C.E Al-Ameen Institute of Tech, Erode. 90% 2007
HSC C.S.I Boy’s Hr. Sec School, Erode. 73% 2005
SSLC C.S.I Boy’s Hr. Sec School, Erode. 87% 2003
APPNOMIC EGISL Certified End User Specialist Program (ACESP) in KGiSL Coimbatore.
Certified Software Testing in Accord info Matrix Pvt.Ltd Chennai.
Wipro BPS Pune, (September 2017 to Present)
Telecom chat process.
Provide accurate and appropriate information response to customer inquiries.
Addressed customer service inquries in timely and accurate fashions.
Properly directed inbound chats queues to improve call flow.
Customer focused empathy, professional and friendly.
Ensured delivery of high level customer service, in order to enhance customer satisfaction and to retain customers.
Intelenet Global Services Chennai, (February 2013 to October 2016)
Banking Back end Process.
Role: Senior Customer Service Executive
Analyzing customer's Business information.
Payment & Transfers fund for customer authorization
Internal Fund transfer (From Customer Current A/c to Saving A/c)
Freezing of Customer Balance.
Conducting team meeting and take more initiative
Queue allocating to team members
Delivering superior quality (Nil error &nil rework) reports for responsible phase.
Updating the SLA report in the daily bases.
First Source Solution Chennai, (November 2011 to February 2013)
Airtel Postpaid Bill Collection- Domestic voice process.
Role: Customer Service Executive.
Call to customer and explain about post paid billing information and make the payment.
Handle customer inquiries threw telephonically
Manage and resolve customer complaints
Document all call information according to standard operating procedures
Need updated with information about company new products and explain to customer
Queue allocating to team members.
Updating daily reports about call details to the team leader
* Top Performer – Consistently 2 times won Top Performer award in first source solutions
* R & R Award (Quarterly) – won dance 1st prize in dance competition.
Father Name : N.Chinnasamy (Late)
Date of Birth : 26.04.1987
Marital Status : Single
Language Proficiency : English, Tamil