Objective: Seeking a job working in customer service where I can utilize work skills and promote
Harvard Risk Management, Dallas, Texas
May 2017 – present
• Placing ads on the internet to recruit for new sales agents.
• Calling potential candidates that responded to the ads, reading a script and sending information to
the candidates that provide details about the position and company.
Acorn Stairlift, Irvine, California
Appointment Setter (Contract Assignment)
July – August 2017
Made up to 50 inbound and outbound calls per day in a professional and friendly manner.
Answered questions and provided information over the phone to people inquiring about obtaining a stair lift.
Set appointments for surveyors
Alarm Systems, Santa Ana, California
Call Center Representative/Inside Sales
March 2016 – April 2017
Sold alarm systems through both inbound and outbound calls, up to 30 calls per day
Answered questions and provided information to customers comparing the company’s services to competitors.
Global Cash Card, Irvine, CA
Customer Service Professional
October 2014 – November 2015
Took 100 inbound calls per day from cardholders, quickly identifying the client’s request or problem and efficiently providing the most effective solution.
Processed orders for new prepaid cash cards, closed lost cards and reversed fees.
Provided technical support and information to customers, such as balances and all transactions made on cards.
Morgan Drexen, Costa Mesa, California
Call Center Representative (Debt Settlement Company)
March 2013 - September 2014
Answered 100 inbound calls per day, expressing empathy and compassion to ensure customer satisfaction.
Provided information to customers on accounts, such as balances and payment history.
Conducted recordings with customers to obtain their permission to pay their creditors upon reaching a settlement.
Corinthian Colleges, Santa Ana, California
Default Prevention/Processor (Contract Assignment)
August – October 2012
Made 100 outbound calls per day to students.
Provided options to students to bring their loans current, using critical thinking skills to solve problems while using best judgment to determine best solution.
Submitted and processed required paperwork to place the loans a forbearance or repayment plan.
Nuvision Federal Credit Union, Huntington Beach, California
Call Center Sales Representative/Loan Originator
December 2006 - June 2012
Answered up to 100 inbound calls per day from members.
Processed transactions over the phone, such as transfer of funds between accounts; closing and opening accounts and placing orders for checks and ATM Cards.
Originated new consumer and home equity loan applications.
Obtained required documents and calculated rates and terms for loan approval.
Cross sold new products and services.
Made outbound calls on delinquent accounts to set up payment arrangements.
Alan Brodkin & Associates, Irvine, CA
January – May 2006
• Prepared legal documents for court, such as bank levies and wage garnishments.
• Typed letters for accounts in collections with regards to legal action.
• Set dates for court appearances.
• Answered multiple phone lines.
Microsoft Word, PowerPoint, Excel, Outlook, Windows and Internet
Long Beach City College, Long Beach, California – General Coursework
Kensington College, Santa Ana, California – Legal Secretary Certificate
University of Phoenix, Phoenix, Arizona – Bachelor’s Degree in Business Management