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Employee Relations Resources Manager

Location:
Columbia, South Carolina, United States
Posted:
October 17, 2018

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Resume:

Ebony Brenita Clark

803-***-**** • ac7ezu@r.postjobfree.com

Objective

Human Resources professional with over 12 years of experience in all phases of employee benefits including designing and implementing new benefit programs, accounting expertise in analyzing benefit data, training, workers' compensation and employee relations.

Qualifications

Independent, self-motivated, work well under pressure, goal-oriented

Consistent, reliable, and persistent

Mastered excellence in group settings

Strong communication skills demonstrated by the presentation of numerous projects

Proficient in Microsoft Word, Recruiter Workbench, PeopleSoft 8.0, Kronos, E-Verify, Lotus Notes, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Internet

Member of Society for Human Resources Management (SHRM)

Business Praxis

Education

Webster University, Columbia, SC

Masters in Human Resources Management and Human Resources Development (March 2008)

University of South Carolina, Columbia, SC

Bachelor of Arts in Journalism and Mass Communications (December 2004)

Major: Public Relations Minor: African American Studies

University of South Carolina, Lancaster, SC

Associates of Arts (May 2002)

Relevant Experience

Corporate Human Resources Manager/Store Human Resources Manager (06/2018-Present)

Citi Trends, Savannah, GA

Supports 119 stores of 12 associates.

Serves as the key point of contact for both associate and management for all areas of HR policies and procedures.

Execute and champion implementation of corporate HR strategy and initiatives.

Advises and supports managers in resolving associate issues.

Responds to EEOC and regulatory complaints.

Identifies issues; develops plans and counsels management regarding areas, which impact the distribution center from a cost a trend perspective.

Directs recruiting, interviewing and selection of employees to fill vacant positions.

Directs new employee orientations to foster positive attitude towards company goals.

Represents the distribution center at personnel related hearing and investigations.

Investigates, reviews and responds as needed to complaints of harassment and discrimination.

Ensures day to day company and governmental compliance with all standard HR practices and processes. Including workers compensation, ADA and FMLA.

Knowledge of Federal, State and Local labor laws and regulations.

Provides effective coaching to management and hourly associates on varied HR issues and concerns.

Maintains a high level of confidentiality.

Consult with department heads on local investigations, associate relations, and/or termination decisions at appropriate escalations levels.

Distribution Center Human Resources Manager/Store Human Resources Manager (09/2014-06/2018)

Citi Trends, Darlington, SC

Supports Distribution Center of 12 associates.

Supports 119 stores of 280-300 associates.

Serves as the key point of contact for both associate and management for all areas of HR policies and procedures.

Advises and supports managers in resolving associate issues.

Responds to EEOC and regulatory complaints.

Identifies issues; develops plans and counsels management regarding areas, which impact the distribution center from a cost a trend perspective.

Directs recruiting, interviewing and selection of employees to fill vacant positions.

Directs new employee orientations to foster positive attitude towards company goals.

Represents the distribution center at personnel related hearing and investigations.

Investigates, reviews and responds as needed to complaints of harassment and discrimination.

Ensures day to day company and governmental compliance with all standard HR practices and processes. Including workers compensation, ADA and FMLA.

Knowledge of Federal, State and Local labor laws and regulations.

Provides effective coaching to management and hourly associates on varied HR issues and concerns.

Maintains a high level of confidentiality.

Provide or obtain necessary training for DC Supervisors and Managers.

Regional Human Resources Generalist (12/2012-03/2014)

Masonite, Denmark, SC

Performed human resources related duties at the professional level carried out responsibilities in all of the following functional areas: employee relations, training, employment and affirmative action and employment equity programs.

Partnered with employees and management to communicate various human resources policies, procedures, laws, standards and government regulations.

Conducted exit interviews and analyze data, making recommendations to the management team for corrective and continuous improvement.

Responded to employee complaints, harassment, allegations and civil rights complaints.

Represented the company for unemployment claims.

Facilitated and/or provides training (including orientation) to the workforce.

Maintained and coordinated employee recognition programs.

Interviewed, screened and recruited job applicants to fill entry level, professional, management and technical job openings.

Coordinated all employment procedures and conduct new hire orientation.

Worked with leadership in coaching and developing the management team.

Contributed to team effectiveness by assisting in other areas as needed.

Human Resources Manager (07/2012-11/2012)

Lowe’s Home Improvement, Columbia, SC

Responsible for recruiting and ensuring selection, placement, promotion, transfer, and separation of employees is consistent with Company policy and complies with local, state, and federal law.

Developed, guided and conducted employee training and development programs. Monitor development of master training plan, ongoing training programs and consistent employee career development.

Provided guidance and direction to business leaders on HR issues. Direct the development, implementation and administration of HR policies and programs to support the company’s business objectives and maintain positive employee relations.

Monitored employment law compliance across the organization.

Ensured employee communications are effective and consistent at all the satellite locations; maintain positive employee relations.

Directed development and execution of various employee relations programs to maintain positive employee relations status. This includes employee coaching, open door policies, employee recreation programs, employee assistance program, and new employee orientation.

Assured an effective performance management process is utilized for all employees.

Managed investigations and resolution of ongoing employee relations issues. Anticipate problems whenever possible, and develop, recommend, and initiate appropriate steps for resolution.

Assisted locations with coordinating any community and public relations efforts to project the company’s good corporate citizen image

Human Resources Representative (Benefits/Risk Technician) (09/2009-07/2012)

Chester County Government, Chester, SC

Managed the County’s self-insured workers’ compensation program; process claims, assures proper medical care, initiates investigations, coordinates medical and rehabilitative services and coordinates work status with department managers

Maintained appropriate medical and OSHA records

Typed reports and correspondence related to claims

Maintained employee files for workers’ compensation, life insurance, health insurance, short-term disability, long-term disability and retirement benefit data

Processed insurance-related claims, including auto, property, general liability, public official liability and law enforcement liability

Received lawsuits and forwards to the appropriate insurance company with an established time frame

Recruiting/Employee Relations Supervisor (Client Services) (08/2008-01/2009)

Spherion at Hewitt Associates/Contract, Charlotte, NC

Managed HR function for Client Services Division

Managed a staff of 100 Human Resources Reps that support Fortune 100 clients regarding Annual Enrollment, payroll, and general policies and procedures

Assisted top management in planning, development, implementation and evaluation of activities

Responsible for division file auditing and processing background checks for applicants

Responsible for identifying and recruiting qualified candidates to ensure achievement of staffing goals

Performed skill set matching to ensure an adequate talent pipeline

Provided Senior Leaders with metrics on attrition and cycle time

Counseled and coached team on behavioral performance issues and took corrective actions to reduce attrition

Partnered in developing and driving strategies to promote corporate and business unit objectives

Performed employee relation investigations on escalated issues to reach resolution

Ensured compliance with State and Federal law (Title VII, ADA, ADEA, FMLA, and FLSA)

Human Resources/Benefits/Risk Management Intern (10/2007-04/2008)

Chester County Government, Chester, SC

Sourced, screened, and evaluated potential candidates

Coordinated, moderated, and directed the selection and evaluation process with hiring managers and decision makers

Conducted on-site safety inspections

Knowledgeable of insurance industry standards



Contact this candidate