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Quality Admin

Omaha, NE
October 17, 2018

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**** **** ******, #**, *****, Nebraska 68134

Cellular: 402-***-****; Email:


. Adaptable professional to known/unknown elements in a complex and ever-changing workplace according to complicated protocol

. Essential media connections; familiar with multiple and diversified local professionals; use common-sense values; good work ethics

. Interviewing expertise; recruit, assist, motivate and provide support for staff; meet and exceed elevated expectations consistently

. Marketing plans development; sales and marketing experience and skills; make positive difference for diverse people and companies

. Meticulous strategic foresight and insight; strengths in verbal/written communication; expertise in making formal presentations

. Project coordination skills; maintain outstanding public relations; adept at research and in-depth analysis using analytical reasoning

. Trustworthy and success-driven team leader with a keen business sense, who exceeds expectations and welcomes opportunities


. Masters of Public Administration (M.P.A.), Emphasis: Human Resource Management, Dean’s List, Drake University, Graduated, 2012

. Bachelor of Science & Arts Degree (B.S.B.A), Major in Marketing, Drake University, Graduated, 2002

. Renewed Accident, Life & Health Insurance License Sept 2018; acquired Property & Casualty License, State of Nebraska, June 2015

. Former holder of Series 7 – Stock Brokerage License and Series 66 – State Certification License


. Ambitious entrepreneur with a positive attitude and a people person, who maintains exemplary business relationships to help people

. Confident achiever and marketing guru – familiar with marketing techniques, sales strategies, product knowledge and closing sales

. Hold high standards; strengths in honesty and integrity; focus on excellence and provide superior customer service; good listener

. Recruit and interact well with professionals; have grace under pressure; ability to think quickly and provide appropriate feedback

. Humble decision maker, who has a commitment toward the corporate mission; complete the designated duties with superior results

. Quick learner for new methods/requirements; proficient in Outlook, Microsoft Office and MAC environments; Type 48 wpm

. Respectful and respected professional, who is semi-fluent in Spanish; complete difficult tasks from start to successful finish


August 2018 – Current, CELEBRITY STAFF, Omaha, Nebraska, Various temporary positions

Administrative work. Filing; creating Excel spreadsheets for different tasks; working on special projects until completed. Also, translating several letters from English to Spanish for distribution. (Part-Time, 8 hr/day when assigned and needed)

Sept 2017 to July 2018, SENIOR MARKET SALES, INC, Omaha, Nebraska, Human Resources Recruiter

Source, screen, interview and select candidates for referral to hiring managers as needed, including assisting managers with the final selection of candidates and providing consultation; Possess some HRIS exposure; Partner with hiring managers on the development of selection criteria and recruiting strategies for available positions; Implement recruitment programs for all positions; Assist in maintaining the work structure by updating job requirements and job descriptions for all positions; Prepare employees for assignments by establishing and conducting orientation, as well as training programs; Personally, maintain historical human resource records within a filing and retrieval system and keep past and current records; Conduct background and reference checks; Possess solid knowledge of employment regulations and best practices; Proficient with Microsoft Office Applications (Word, Excel); Possess excellent oral and written communication skills; Possess exceptional organizational skills and attention to detail; Maintain discretion in dealing with confidential information; Able to handle multiple tasks and responsibilities simultaneously; Able to communicate effectively with all levels of personnel; Also act within HR Manager role when needed; Working to acquire my PHR designation. (Full-Time, 40 hrs/week)

Feb 2017 to Aug 2017, EXPRESS EMPLOYMENT SERVICES, Omaha, Nebraska, H.R. - Training Supervisor

Managed the day to day training operations and program management for incoming agents; Collaborated with executive management to ensure courses and programs are scheduled and resourced appropriately; Oversaw the quality of all classroom based operations, including student assessments, planning and logistics, content delivery and deployment of all related training materials; Identified improvements; Directed implementation of standard practices for transition of employees from training to job, to include feedback mechanisms, performance during the training period and ongoing identification of training needs; Integrated and worked closely with executive management regarding training and development programs to ensure alignment and consistency; Ensured appropriate prioritization of multiple training classes and project, made adjustments as necessary; Lead, developed and coached all incoming representatives on an array of different programs. This position was temporary and through the above named staffing agency. (Full-Time, 40 hrs/week)

***The following gaps in employment are due to being a full-time Caregiver to a terminally ill relative Oct 2012 to Jan 2017***

Jan 2016 to Apr 2016, OMAHA @WORK STAFFING, Omaha, Nebraska, Buffet Server

Main assignment – Buffet Server at various events in the Omaha Metropolitan area. Assisted in setting up the event, as well as taking down/cleaning up after the event. Interacted with guests throughout the duration of the duties for the event. Consistently designated as lead at multiple, different events due to ability to be organized, efficient and lead other servers to complete tasks in an expedited fashion. (Part Time, 20 – 25 hrs/week)

Oct 2014 to Feb 2015, SNELLING STAFFING, Omaha, Nebraska, Temporary Office Manager

Main assignment – Office Manager at Central Park System. Assisted customers via phone/in person. Assisted clients with parking needs. Handled Multi-line phone system, as well as, filed. Handled accounts payable. Ran reports for multiple locations. Was continuously multi-tasking. (Full-Time, 40 hrs/week)

Jan 2013 to June 2014*, SUPER 8 MOTEL, Carter Lake, Iowa, Front Desk Clerk and Night-time Auditor

Managed the entire motel facility, while on duty. Made management decisions according to strict regulations and specifications.

Assisted guests with check-in/out procedures, which included room accommodation and payments for client stays. Handled general accounting for the company. Ran reports; checked and balanced books for the shift and entire day. Audited company records. (Full-Time, 40+ hrs/week) *True Dates unavailable due to change of ownership in organization upon contacting company (within this time frame)

***The following gap in employment is due to being a full-time Graduate Student at Drake University, Aug 2009 to Aug 2012, then relocating to Omaha, Nebraska***

Sept 2010 to Aug 2011, QWEST/CENTURYLINK, Des Moines, Iowa, Sales & Service Account Manager

Worked for this multimillion-dollar corporation; sold phones and other technology-based products. Handled incoming inquiries from customers in regard to accounts with the corporation. Addressed, researched and resolved issues and concerns the customers had. Maintained outstanding business relationships with people. Conducted account reviews to assess and identify opportunities to maximize sales and satisfaction. Processed and implemented tasks to maintain and ensure amicable customers relationships. (Full-Time, 40 hrs/week)


. Kappa Alpha Theta National Sorority 1998 to 2002; Drake University Student Ambassador and Recruitment Counselor, 2001 to 2002

. President, Junior Panhellenic Council, 1998 to 1999; Convention Awards Coordinator, 1999 to 2000; Empower Delegate, 2000 to 2001

. Former Mentor – Medicare Supplement Specialist – mentored new, incoming staff; served as a liaison – American Republic Insurance

. Volunteer – Open Door Mission Thanksgiving/Christmas dinners; Candy striper – Immanuel Medical Center; Volunteer at Girls, Inc.

REFERENCES: Available upon request

Please find your unofficial transcript attached.

Brina J. Coppi

Assistant Registrar

Office of the Registrar

Drake University


Phone: 515-***-****


Old Main 104

2507 University Avenue

Des Moines, IA 50311-4505

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