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Customer Service Medical

Location:
Thomaston, Connecticut, United States
Salary:
18/hr
Posted:
October 17, 2018

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Resume:

David J. Bertnagel

*** ********* ******* *********, ** 06787 ac7ez3@r.postjobfree.com

Objective To obtain a job in a clerical or customer service related field.

Experience

*/****-******* ****** Discovery Group, LLC North Andover, MA

Installer/ Assistant

Provide assistance in organization, creation of spreadsheets and various research documents, and provide assistance for information references. Additionally, assist in computer installation and hardware using many different technologies and software. Assist in data entry projects as well as data organization. Assist in reconciliations of bank statements and payroll or accounts receivable accounts as well as provide any further financial assistance to customers as needed for efficiency of their operations.

5/1993-2/2015 Town of Thomaston Thomaston, CT

Emergency 911 Dispatcher

Operate multi-line telephone console system, alerting systems, and TDD system for the deaf and hearing-impaired. Translate information to the appropriate codes for police, fire, emergency medical services, animal control and public works. Determine and assign the level of priority of the call and enter data into a computer-aided dispatch system for radio dispatch purposes. Perform emergency medical dispatch and crisis intervention services. Ask vital questions and provide pre-arrival instructions for emergency medical calls. Monitor several security cameras as well as several different computers at the same time including the radio console. Receive and respond to a variety of emergency and non-emergency services and complaints. Dispatch and coordinate the responses of public safety agencies. Identify what type and appropriate type of services to provide. Enter and modify information into local, state, and national computer databases. Ability to deal with the public and provide assistance as needed at the front lobby.

Achievements: Received two life-saving awards as well as an award for exceptional service.

2/2008-2/2015 Town of Plymouth Terryville, CT

Director of Finance

Oversee all financial transactions of the Town. In charge of the financial, purchasing, debt service, investment, personnel services and information technology systems of the Town. Provide financial reports timely with detailed projections and forecasts. Had constant awareness of Town’s financial position and prepared plans for any unforeseen issues that arose. Managed all of the Town’s financial funds and accounts and performed reconciliation on a regular basis. Prepare debt service obligations and instruments necessary to finance capital infrastructure. Interact with the public as all finance board meetings as well as legislative meetings of the Town. Prepare annual operating budget for the Town. Perform duties of purchasing agent and personnel manager for the Town.

Achievements: Received awards from the Government Finance Officers Association for the preparation of the Comprehensive Annual Financial Report for 2010, 2011, 2012, 2013. Several bond rating upgrades for Town.

9/1998-6/2014 City of Bristol Bristol, CT

Senior Accountant

Oversee all financial transactions of the City. Used a variety of financial support systems including Microsoft Office and excel. Prepare detailed financial reports that provided detail with projections and forecasts. Reconciled accounts on a monthly and annual basis in accordance with GAAP and internal controls. Assist with the preparation of debt service obligations and support services to the Comptroller on a regular basis. Prepare the proper and necessary reporting for grants from local, state, and federal agencies. Prepare internal and external audits to ensure compliance. Prepare and compile the annual City Budget. Attend public meetings as required.

Achievements: Received awards from the Government Finance Officers Association for the preparation of the Distinguished Budget award from 1999 to 2014, a first for the City. Also, was the first recipient to receive the Government Officers Association award for the preparation of the Popular Annual Financial Award in the State of Connecticut in 1999 and continued until 2014. During my tenure and employment with the City, I received many citations for outstanding work performance.

8/1993-12/2013 Town of Plymouth Terryville, CT

Emergency 911 Dispatcher

Operate multi-line telephone console system, alerting systems, and TDD system for the deaf and hearing-impaired. Translate information to the appropriate codes for police, fire, emergency medical services, animal control and public works. Determine and assign the level of priority of the call and enter data into a computer-aided dispatch system for radio dispatch purposes. Perform emergency medical dispatch and crisis intervention services. Ask vital questions and provide pre-arrival instructions for emergency medical calls. Monitor several security cameras as well as several different computers at the same time including the radio console. Receive and respond to a variety of emergency and non-emergency services and complaints. Dispatch and coordinate the responses of public safety agencies. Identify what type and appropriate type of services to provide. Enter and modify information into local, state, and national computer databases. Ability to deal with the public and provide assistance as needed at the front lobby.

Achievements: Received one life-saving award as well as several citations for outstanding service.

Education

5/2012-1/2015 POST University Waterbury, CT

Obtained over 33 credit hours of schooling in accounting & finance

5/1993-5/2004 UCONN Waterbury & Torrington, CT

Obtained over 30 credit hours of schooling in political science, history

8/2001-12/2001 Central Connecticut State University New Britain, CT

Obtained 200 hours of instruction for Emergency Medical Services Instructor certification

6/1998-7/2013 Naugatuck Valley Community College Waterbury, CT

Obtained over 30 credit hours in general education

6/1998-7/2013 Tunxis Community College Farmington, CT

Obtained over 18 credit hours in general education

9/1988-6/1992 Thomaston High School Thomaston, CT

Obtained high school diploma

Professional Certificates & Skills

oAmerican Heart Association CPR Instructor

oEmergency Medical Dispatch Instructor Certification

oHAZMAT Awareness & Operational Certified and Instructor

oEmergency Medical Technician- Pending Recertification

oEmergency Medical Services Instructor- Pending Recertification

oCrisis Communications

oNotary Public

oManagement Training Course Certificate (2012)

oMicrosoft Office Suite (Word, Excel, PowerPoint, Access)- Advanced

oMulti-task and great organizational skills

oExcellent Customer Service skills & Communications

Volunteer/Community Activities

oThomaston Board of Finance 2013-2015

oThomaston Capital Improvements Committee 2006-2015

oNorthwest Connecticut Public Safety- Board Member/Treasurer 2004-2015

oThomaston Personnel Committee 2004-2007

oCommunications Committee - North Central Connecticut Emergency Medical Services- City of Bristol representative 2001-2014

oThomaston Volunteer Ambulance 1991-current

oThomaston Ambulance Commission 2004-2015

oThomaston Ambulance Building Committee 1995-1996

oTown of Thomaston Safety Committee 2007-2009

oRelay for Life 2012-2014

References References are available on request.



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