Rochelle Johnson

**** ******* ***** ******, ** **436 ac7exr@r.postjobfree.com

805-***-****

PROFESSIONAL HIGHLIGHTS

Motivated and energetic self-starter with over 10 years of experience building successful teams, managing, and organizing multiple endeavors and responsibilities seamlessly

Dedicated leader and advocate with the ability to work with people from different backgrounds and with differing levels of expertise

Trusted manager and team player who is competent with handling sensitive and confidential information

Committed problem-solver and critical-thinker who maintains a sense of humor under pressure

Skilled multitasker; excellent at prioritizing, swift learner; adheres to deadlines, eager to take on challenges

Strength in effective communication which ensures the guest/customer/employee that their needs are a priority.

Specialties are customer relations, contract negotiations, presentations, public speaking, conflict resolution and hotel operations.

Accelerated knowledge of Microsoft Office includes Word, Excel, PowerPoint

EMPLOYMENT HISTORY

2017-Present Leadership Development Consultant, Human Resources Santa Barbara County

Coordinate interviews, contact candidates, panel members, securing dates, locations, lunch and creating interview materials.

Prepared large data reports using excel to manipulate data using formulas, charts and pivot tables.

Collaborated with Sr. Recruiters, and hiring managers with all aspects of recruitment.

Coordinate meetings with the Commission, various Committees, and Advisory Board as well as support some of the Commissioner’s recruitments

Work closely with other county departments, community organizations, and partnering foundations

Delivered a positive experience to candidates throughout the recruitment/onboarding process.

Reviewed/created standard offer letters that included benefits and relocation.

Worked with the HR team to implement human resources initiatives that align with the renew 22 transforming regimes for all departments in the SB county.

2012-2017 Manager, Four Seasons Resort, The Biltmore Santa Barbara

Manage staff and provide continuity and consistency during the leadership transition

Train and supervise staff; Manage all aspects of day-to-day operations

Dealing with demanding and high profile guests, handling guests’ complaints, comments, and inquiries.

Communicating daily with the management team, planning work schedules and checking client’s requirements.

Presented departmental updates to executive level management.

Leading by example in maintaining service standards

Coaches all associates. Documents associate problems/infractions in a timely manner. Reports all issues to Area Manager and/or HR promptly.

Maintains a professional and courteous relationship with the Assistant Manager to ensure consistency in training, procedures, and policies.

Efficiently and effectively communicates in person and by phone/email with vendors, area managers, buyers and other corporate office staff, providing timely feedback as needed.

Departmental Coordinator for Emergency Planning

2010-2012 Manager, European Wax Center

Taking responsibility for the recruitment, training, organization, and monitoring of staff.

Researching markets to identify new business.

Effectively manages total store operations including, but not limited to ensuring that store is staffed, cleaned, properly stocked, well-lit and “ready for business”.

Prepares staff schedules taking into account store needs, productivity goals and labor control.

Makes staff aware of all world-class service contests and mystery shop scores; provides coaching and feedback as needed.

Utilizes all store reports, completing all information as necessary, to manage margins and inventory. Store reports include, but not limited to Store Scorecards, Mystery Shop Reports, Sales and KPI reports, Gross Margin reports. Understands the store’s P&L (profit and loss report) as it relates to Sales, Margins, Expenses, and Labor.

Makes bank deposits and post office trips at time intervals required.

2001-2007 Executive Assistant, Neiman Marcus Beverly Hills

Provide general administrative support to the Vice President of the store.

Extensive spreadsheet creation using Excel to generate sales reports.

Presentation preparation using PowerPoint, including graphs and charts imported from Excel.

Extensive calendar management using Outlook.

Composition of routine correspondence, including final editing and proofreading.

Coordinate extensive domestic and international travel arrangements.

Work closely with executives to ensure follow-up on weekly developments, including personnel issues and budget information.

Daily interface with executive management and customers.

EDUCATION

1984-1988

UC Irvine

Irvine, CA

6 units for BA, Theatre Arts

1981-1984

Jefferson High School

Los Angeles, CA

High School Diploma

CONTINUING EDUCATION COURSE

Online courses….

Santa Barbara County Employee University Classes

Train the Trainers Certification

COMMENTS/INTERESTS/REFLECTIONS

I have a passion for creating, nurturing relationships to ensure a superior experience that results in securing business opportunities. When not involved in work, I love spending time with my family and reading self-awareness books. My interests are shopping, traveling, watching basketball, movies, singing, and laughing out loud with friends.

“There is something in every one of you that waits and listens for the sound of the genuine in yourself. It is the only true guide you will ever have. And if you cannot hear it, you will all of your life spend your days on the ends of strings that somebody else pulls”. Howard Thurman

“Don’t ask what the world needs. Ask what makes you come alive and go do it. Because what the world needs is people who have come alive”. Howard Thurman

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