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Customer Service Manager

Livonia, MI
October 17, 2018

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***** ****** ******, ******** *******, MI 313-***-****


A professional with over ten (10) years of experience and a background that blends client services, human resource management, business administration and event management in both the health science and retail industries.

Summary of Qualifications:

Client-service focused and the ability to work effectively communicate with all level of staff to meet client needs.

Office Management and Administrative functions including implementing process improvement.

Financial Management (Accounts Receivable / Accounts Payable).

Human Resource (HR) management including full cycle recruitment, onboarding, policy implementation, organizational development, talent management and training.

Fluent in both English and Arabic.

Personal Attributes:

Excellent interpersonal and communication skills.

Strong interpersonal, verbal and writing skills.

Strong analytical, detail-oriented, decision-making and creative problem-solving skills.

Highly motivated, dedicated and self-directed; quick learner, team oriented.

Thrives in high pressure and multitasking environments; strong organizational skills.

Goal-driven achiever with the ability to work in a fast-paced, dynamic environment. Technical Skills:

Proficient in Microsoft Suite (Outlook, Access, Word, Excel, and PowerPoint).

Proficient in medical billing codes (ICD 9 and 10 as well as CPT codes).

Proficient in CMS billing systems including training staff on software. EDUCATION

Bachelor of Integrative Studies with Minor in Human Resource Development, Oakland University, Rochester MI, 2014


Michigan Institute of Medicine, Livonia, MI

Assistant Office Manager June 2015 – Present

Responsible for the administrative/office functions for the medical office.

Develop, implement and operate administrative/office standards and procedures.

Communicating with pharmacy to coordinate customer medication refills.

Creating patient charts and inputting patient data via Electronic Medical Records system.

Facilitating insurance verification and collecting copay payments.

Ensure filing systems are maintained and up to date.

Supervise office staff including managing/coordinating schedule, vacation time, sick days, etc. to ensure office operations are sustained.

Training office staff on administrative/office standards and procedures.

Preparing billing and claims to insurance companies. 1

Al-Nour Bakery, Dearborn, MI

Manager July 2011 to May 2015

Managed full operations (managing payments of utilities, scheduling of staff and working with suppliers).

Customer service and customer purchase transactions.

Received inventory from suppliers and inventory management.

Client-service focused, including welcoming of customers, answering their questions. Cancer Support Services, Dearborn, MI

Customer Service Specialist March 2008 to May 2011

Fundraised for non-profit health care providers.

Provided urgent items to patients/ family members.

Inform customers about products and services available.

Provision of advice and answered frequent customer questions / inquiries. Caribou Coffee, Dearborn, MI

Sales Associate June 2006 to March 2008

Taking food and beverage orders.

Customer service including the preparation and delivery of food and drinks to customer tables.

Focus is customer service and satisfaction.

Greeting customers in a timely manner.

Creating a pleasant atmosphere for guests.

Keeping a constant eye on the table to gauge needs and fulfill them immediately.

Opening and closing procedures and cash handling. EVENT MANAGEMENT

Also a highly-experienced event manager professional, specializing in event planning, project coordination, and talent recruitment that enables me to showcase my leadership, interpersonal, organizational and budgeting skills.

Working with local community activists for fundraising and for recruiting sponsors from local communities (both business owners and professionals).

Plan, coordinate and manage various donor drives.

Plan, coordinate and manage fundraising dinners/events.

Work with various vendors to plan, coordinate and manage venues.

Recruit volunteers from local communities to participate in fundraising events.

Plan and deliver training workshops.

Provide employee training and leadership for various conferences.

Seek validation and approvals from board members for conferences/events. The following non-for-profit organizations supported for event management / planning:

One Source Providers (OSP) Conferences

Arab Idol / Platinum Records

Be The Match Foundation

American Red Cross/National Kidney Foundation


The Palestinian Children’s Relief Fund: Detroit Chapter.

Coordinating various fundraising events for the Middle Eastern community to raise money to sponsor medical assistance to children from the Middle East.



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